Sales Executive – Formal Channel at HR Studio (Pty) Ltd

A Sales Executive who will be responsible for the management and development of business growth opportunities and retention of the customer base within the formal channel, by actioning the strategic goals of the organization and delivering a premium class service to our customer base. The role will require a strong mix of sales experience and customer service to ensure a steady flow of new customers while maintaining an active customer base. Monthly growth of this customer base is key to ensuring a commercially viable customer base is developed.

Who are you?

• You have good communication skills
• You have a keen interest in sales
• You have the ability to build collaborative relationships with external clients
• You are proactive, initiate action and be results orientated
• You follow procedure accurately with high attention to detail
• You have the ability to interact with all employees of a potential customer is important, this may include owners, managers, cashiers, and admin staff.

What’s the role?
You Will Be Responsible For

• Consult, negotiate and make progress on deals to the point of signing with decision makers/business owners
• Source viable opportunities to promote The companyto secure required daily interactions and build a solid pipeline of opportunities with business owners/decision makers
• Focus on securing meetings (confirmed with the decision makers) with potential businesses
• Strive to understand your prospects business and existing value-added services provider to effectively provide the correct solution and negotiate past potential concerns
• Sell our end-to-end solution and the benefits thereof
• Build up a healthy pipeline of opportunity
• Bring in new business to exceed monthly/quarterly and annual targets agreed to
• Manage & retain relationships with key industry influencers
• Understand the company’s solution fully to best consult with your prospect base and ensure maximum client satisfaction once your product is installed
• Manage customer expectations
• Manage all activity and reporting and report on daily/weekly/monthly to effectively manage and secure your customer base
• Managing and actioning ongoing promotions/campaigns/strategic decisions throughout the customer base
• Keep the customer base appraised of any changes or new product development/services within the company
• Conduct monthly site visits of your customer base
• Maintain an accurate customer data base and call cycle
• ADHOC request as and when required to ensure your customer base continues trading

Customer Interaction Requirements

• Manage your customer base by ensuring you:
• Manage customers not utilizing device and reduce or improve to an active portfolio
• Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites
• Keep the customer appraised of any changes or new product developments and services
• Commission and deposit process is explained correctly to ensure customer knowledge is up to date
• Feedback and quick resolution to customer queries and acknowledgement of queries within a timely manner
• Set correct expectations with clients that the company can realistically achieve to ensure increased customer satisfaction
• Train and upskill new and existing customers on an ongoing basis
• Train the client on the current escalation process on the below:
•  Technical issues
•  Administration issues
•  Settlement/Recon Queries

Boxes to tick…

• Matric exemption, with English, additional languages beneficial
• 2 years direct field sales experience
• Experienced sales track record required, sales courses and diplomas beneficial
• Driver’s License and own reliable car is essential
• Computer literate, Outlook and Excel