Jobs at HR Studio (Pty) Ltd

A high-calibre, dynamic and stunning Hybrid who will be responsible for the management and development of business growth opportunities and retention of customer base, by encompassing the strategic goal of the organization and delivering a premium class service to our customers.

Who are you?

• You are a top performer and achiever
• You shine in a team that is very competitive
• You are sales focused
• You are driven by sales targets
• You are focused on customer service
• You work well under pressure
• You are a self-starter
• You are self-motivated

What’s the role?
You Will Be Responsible For

• Conduct monthly visits of your current month’s tiers
• Maintain an accurate customer database and call cycle
• Manage the customer expectations and needs
• Manage the customer portfolio allocated to you by ensuring:
• Manage declared BTV to Actual BTV processed monthly/quarterly/annually
• Manage customers not utilizing device and try reducing to a fully active portfolio
• Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites
• Renewal negotiations to begin @12 months remaining on the current contract
• Keep the customer appraised of any changes or new product developments and services
• Settlement process is understood, and client is trained on instant access and webflow
• Financial process
• Feedback and quick resolution to customer queries acknowledgement of email within 24 hours and resolution within 48 hours
• Train the client on the current escalation process on the below:
• Technical issues
• CIT escalations
• Settlement/Recon Queries

Boxes to tick…

• Matric
• 2-5 years sales experience (in the E-Commerce environment is a bonus)
• Strong Administration skills
• Competent in Microsoft Excel, PowerPoint and Outlook

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A Sales Executive who will be responsible for the management and development of business growth opportunities and retention of the customer base within the formal channel, by actioning the strategic goals of the organization and delivering a premium class service to our customer base. The role will require a strong mix of sales experience and customer service to ensure a steady flow of new customers while maintaining an active customer base. Monthly growth of this customer base is key to ensuring a commercially viable customer base is developed.

Who are you?

• You have good communication skills
• You have a keen interest in sales
• You have the ability to build collaborative relationships with external clients
• You are proactive, initiate action and be results orientated
• You follow procedure accurately with high attention to detail
• You have the ability to interact with all employees of a potential customer is important, this may include owners, managers, cashiers, and admin staff.

What’s the role?
You Will Be Responsible For

• Consult, negotiate and make progress on deals to the point of signing with decision makers/business owners
• Source viable opportunities to promote The companyto secure required daily interactions and build a solid pipeline of opportunities with business owners/decision makers
• Focus on securing meetings (confirmed with the decision makers) with potential businesses
• Strive to understand your prospects business and existing value-added services provider to effectively provide the correct solution and negotiate past potential concerns
• Sell our end-to-end solution and the benefits thereof
• Build up a healthy pipeline of opportunity
• Bring in new business to exceed monthly/quarterly and annual targets agreed to
• Manage & retain relationships with key industry influencers
• Understand the company’s solution fully to best consult with your prospect base and ensure maximum client satisfaction once your product is installed
• Manage customer expectations
• Manage all activity and reporting and report on daily/weekly/monthly to effectively manage and secure your customer base
• Managing and actioning ongoing promotions/campaigns/strategic decisions throughout the customer base
• Keep the customer base appraised of any changes or new product development/services within the company
• Conduct monthly site visits of your customer base
• Maintain an accurate customer data base and call cycle
• ADHOC request as and when required to ensure your customer base continues trading

Customer Interaction Requirements

• Manage your customer base by ensuring you:
• Manage customers not utilizing device and reduce or improve to an active portfolio
• Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites
• Keep the customer appraised of any changes or new product developments and services
• Commission and deposit process is explained correctly to ensure customer knowledge is up to date
• Feedback and quick resolution to customer queries and acknowledgement of queries within a timely manner
• Set correct expectations with clients that the company can realistically achieve to ensure increased customer satisfaction
• Train and upskill new and existing customers on an ongoing basis
• Train the client on the current escalation process on the below:
•  Technical issues
•  Administration issues
•  Settlement/Recon Queries

Boxes to tick…

• Matric exemption, with English, additional languages beneficial
• 2 years direct field sales experience
• Experienced sales track record required, sales courses and diplomas beneficial
• Driver’s License and own reliable car is essential
• Computer literate, Outlook and Excel

go to method of application »

An extraordinary and outstanding Business Consultant who will be responsible for the development of business growth opportunities by actioning the strategic goal of the organization and delivering a premium class service to our customers.

Who are you?

• You are a top performer and achiever
• You shine in a team that is very competitive
• You are a strategic thinker
• You are focused on customer retention and relationships
• You have strong negotiation skills
• You have passion for business growth
• You are sales focused
• You are motivated by achieving sales targets

What’s the role?

You Will Be Responsible For

• Consult, negotiate and make progress on deals to the point of signing with decision makers/business owners
• Source viable opportunities to promote the company in order to secure required daily quote output and build a solid pipeline of opportunities with business owners/decision makers
• Focus on securing meetings (confirmed with the decision makers) where the business is currently in the market for a cash management solution
• Focus on securing meetings (confirmed with the decision makers) that is currently in contract with a competitor and should form part of your future dated pipeline
• Strive to understand your prospects business and cash management requirements to effectively provide the correct Cash Management Solution and negotiate post objections
• Sell our end-to-end solution and the benefits thereof
• Build up a healthy pipeline of opportunity on the CRM system (core suite)
• Bring in new business in line with the monthly/quarterly and annual targets agreed to
• Manage & retain relationships with key industry influencers
• Grow one’s available opportunities via referral business events/tradeshows
• Understand the company’s solution fully in order to best consult with your prospect base and ensure maximum client satisfaction once our product is installed
• Assist in transferring the relationship post installation to the Account Manager/Hybrid managing the customer thereafter
• Manage prospects expectation post signing to installation
• Manage all activity and reporting via core suite and report server to effectively manage and secure your prospect base
• Managing and actioning ongoing promotions/campaigns/strategic decisions throughout the prospect base
• Keep the prospect base appraised of any changes or new product development/services within the company
• ADHOC requests as and when required

Boxes to tick…

• Matric
• 2-5 years sales experience (in the E-Commerce environment is a bonus)
• Strong Administration skills
• Competent in Microsoft Excel, PowerPoint and Outlook