Account Manager at HR Studio (Pty) Ltd

A high-calibre, dynamic and stunning Hybrid who will be responsible for the management and development of business growth opportunities and retention of customer base, by encompassing the strategic goal of the organization and delivering a premium class service to our customers.

Who are you?

• You are a top performer and achiever
• You shine in a team that is very competitive
• You are sales focused
• You are driven by sales targets
• You are focused on customer service
• You work well under pressure
• You are a self-starter
• You are self-motivated

What’s the role?
You Will Be Responsible For

• Conduct monthly visits of your current month’s tiers
• Maintain an accurate customer database and call cycle
• Manage the customer expectations and needs
• Manage the customer portfolio allocated to you by ensuring:
• Manage declared BTV to Actual BTV processed monthly/quarterly/annually
• Manage customers not utilizing device and try reducing to a fully active portfolio
• Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites
• Renewal negotiations to begin @12 months remaining on the current contract
• Keep the customer appraised of any changes or new product developments and services
• Settlement process is understood, and client is trained on instant access and webflow
• Financial process
• Feedback and quick resolution to customer queries acknowledgement of email within 24 hours and resolution within 48 hours
• Train the client on the current escalation process on the below:
• Technical issues
• CIT escalations
• Settlement/Recon Queries

Boxes to tick…

• Matric
• 2-5 years sales experience (in the E-Commerce environment is a bonus)
• Strong Administration skills
• Competent in Microsoft Excel, PowerPoint and Outlook