Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed ... read moreto support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
KEY RESPONSIBILITIES:
Review and maintain payroll administration processes and procedures
Monitor legislative changes and implement
Sign off variance reports for all payrolls
Review all pa
WHAT YOU’LL BE DOING
The focus of this job is on achieving results which are aligned with the big picture of the organisation and its strategic goals.
The Senior Operations Manager
KEY RESPONSIBILITIES
Lead teams to meet and exceed business objectives (client and corporate service, quality, and contribution goals, as well as financial, metric, and employee satisfaction goa
Key Responsibilities.
Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:
YOUR MISSION
Your mission as Operations Manager will be to plan, coordinate, and direct service delivery for one or more of our clients.
The focus of this job is on achieving results that are
WHAT YOU’LL BE DOING
We are looking for someone who is able to evaluate the effectiveness and efficiency of operations and provide an effective strategic analysis to influence various stakeho
WHAT YOU’LL BE DOING
As a Power BI Developer will be responsible for designing, developing, and maintaining business intelligence solutions for Foundever™. It is vital that you ha
KEY RESPONSIBILITIES
Deliver soft skill and product training to newly recruited Foundever employees across campaigns, as defined by Foundever and our Clients, towards internal certification
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WHAT YOU’LL BE DOING
As the Quality Manager your focus will be to oversee the Contact Centres Quality assurance programs.
You will establish the standards that govern customer interactions
WHAT YOU’LL BE DOING
We are looking for someone who uses strategic analysis to influence senior leaders in the company to make the right calls. You’ll be helping the team set and delive
WHAT YOU’LL BE DOING
As the Recruitment Manager and a senior professional, your role will be to oversee and manage the Recruitment function and the internal recruiters. You will work alongsid
WHAT YOU’LL BE DOING
As Payroll Administrator, you’ll be responsible for ensuring payroll for our site runs smoothly, accurately and on-time. You’ll engage with a variety of stake
What you’ll be doing.
We work with a number of well known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If yo
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