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Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a s...
WHAT YOU’LL BE DOING
As the Quality Manager your focus will be to oversee the Contact Centres Quality assurance programs.
You will establish the standards that govern customer interactions and implement the relevant monitoring programs that ensure continuous improvement and operations excellence is delivered for our clients.
You will also prepare and present regular QMS status, reports on internal business review meetings and also client facing meetings such as MBR, QBRs.
ABOUT YOU
It is essential that you are an experienced Quality Manager and have worked in the BPO/Contact Centre sector. You will have passion for continuous improvement and customer excellence with the desire to drive this consistently across the site.
It is key that you are a confident and have the ability to report on an analyse data and present this back in formal settings and to clients.
You will have excellent communication skills, both verbally and in writing and are able to confidently present.
KEY RESPONSIBILITIES:
YOUR PROFILE AND EXPERIENCE
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