Workday HCM - AMS - Johannesburg at PwC South Africa

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Skills and experience 

• Experience of supporting & configuring HCM, Compensation and/or Advanced Compensation.
• Experienced in underpinning Cross Product areas such as Security & Reporting.
• Current Workday Pro or Active Implementation Certification in Compensation functionality (desirable but not mandatory)
• The ability to listen to requirements and provide imaginative solutions.
• Strong analytical and problems solving skills with experience in being able to implement and deliver solutions
• Experience of using case management systems for incident tracking and managing SLAs.

Role Description and Responsibilities

• The Operate Digital HR Systems Practice are a team of People Technology professionals providing Application Evolution Services for our clients. Our primary objective is not simply to be a support provider who resolves ‘tickets’ but to partner with our clients to ensure that we are solving their business problems and maximising their investment in their chosen HR Technology Platform.
• We require a Workday HCM & Compensation support analyst to join the HR Systems Practice in Operate Digital. 
• As a configuration analyst in the team you will be responsible for working directly with our clients and service managers on a daily basis to deliver our managed services capability. 

Responsibilities:

• Working as part of our Workday Application Evolution Services team using your expertise of Workday to help resolve incidents for our clients whilst also providing ongoing maintenance services.
• Soliciting client requirements, presenting and facilitating workshops, analysing data, and configuring solutions in Workday to ensure configuration remains current.
• Working at all levels within our clients’ organisations from C-suite to the back office operations teams 
• Responsible for timely escalation to lead support analysts of challenges, risks or alternative functional design solutions when necessary 
• Taking responsibility for your own development with more senior colleagues and the development of more junior colleagues through career coaching and mentoring.