Learning Specialist at Foundever

KEY RESPONSIBILITIES

• Deliver soft skill and product training to newly recruited Foundever employees across campaigns, as defined by Foundever and our Clients, towards internal certification
• Identify gaps in existing training material and structure and proactively update, maintain, and offer solutions
• Assist the Learning Manager and campaign owners to identify learning gaps and identify learning solutions
• Create standalone training modules for new or existing team members, as and when required
• Provide coaching and feedback to trainees as part of their classroom learning experience
• Maintain training records and scores achieved

YOUR PROFILE AND EXPERIENCE

• Training: At least 2 years experience working in an environment where you deliver classroom-led training sessions.
• Expertise: Previous experience working in a call centre environment is essential.
• Communication Skills: Excellent telephone, computer/keyboard, verbal, and written communication skills.
• Ability: Good numeric and verbal reasoning skills and excellent presentation skills
• Critical-Thinking: Effective problem-solving skills and excellent analytical and judgment skills.
• Handling: Ability to demonstrate the interpersonal skills necessary for client contact.
• Background: A clear criminal background check.
• Education: Minimum Grade 12.