Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless expe...
Read more about this company
Deliver soft skill and product training to newly recruited Foundever employees across campaigns, as defined by Foundever and our Clients, towards internal certification
Identify gaps in existing training material and structure and proactively update, maintain, and offer solutions
Assist the Learning Manager and campaign owners to identify learning gaps and identify learning solutions
Create standalone training modules for new or existing team members, as and when required
Provide coaching and feedback to trainees as part of their classroom learning experience
Maintain training records and scores achieved
YOUR PROFILE AND EXPERIENCE
Training: At least 2 years experience working in an environment where you deliver classroom-led training sessions.
Expertise: Previous experience working in a call centre environment is essential.
Communication Skills: Excellent telephone, computer/keyboard, verbal, and written communication skills.
Ability: Good numeric and verbal reasoning skills and excellent presentation skills
Critical-Thinking: Effective problem-solving skills and excellent analytical and judgment skills.
Handling: Ability to demonstrate the interpersonal skills necessary for client contact.
Gmail
Yahoomail