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  • Posted: Apr 19, 2024
    Deadline: Not specified
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    RCL FOODS is a leading African food producer in South Africa with a market capitalisation of R13 billion and employing more than 20 000 people in operations across South and Southern Africa. We manufacture a wide range of branded and private label food products which we distribute through our own route-to-market supply chain specialist, Vector Logistics. ...
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    R&D Manager (Talent Pipeline) - Randfontein

    Job Description    
    The Recruitment Team is currently building a talent pool of candidates who would be interested in joining RCL FOODS in the future!

    • At RCL Foods we Grow What Matters together through our people and our unique culture, Our Way, An inclusive and high-performing culture with uncompromising integrity at its heart that is built on empowerment – where people are trusted and encouraged to take ownership and accountability – where we work together and accept responsibility for our actions.
    • An inclusive and high-performing culture with uncompromising integrity at its heart that is built on empowerment – where people are trusted and encouraged to take ownership and accountability – where we work together and accept responsibility for our actions.
    • We are currently seeking to build up a talent pipeline for a  R&D Manager to join our Growth Division. 
    • The ideal candidate should have an enquiring and innovative mindset and be passionate about pets and their nutritional needs. The successful incumbent will be responsible for the delivery of innovation projects, developing a high performing team and inspiring customer and consumers through new products and solutions. A keen understanding of the pet nutrition and the pet food categories will be advantageous.
    • As the manager of this growth function, you will be responsible for developing future innovation funnels, ensuring innovation projects and the cross functional teams are accountable to timelines. As a key function to generating growth, the R&D Manager will be required to keep the business informed in terms of category innovation trends and build ideation pipelines. This requires close collaboration with marketing teams.

    Minimum Requirements    

    • BCs (Agric) animal science, MSc Animal nutrition. Ideally experience in pet nutrition. Other scientific based qualifications with the relevant experience will be considered.
    • 5 years’ experience in an R&D function, preferably in a leadership role.
    • Strong entrepreneurial skills, with an ability to navigate change and challenges effectively.
    • Marketing and consumer insights exposure will be preferable.
    • Demonstrated ability in leading teams and execution of innovation strategy.
    • Proven track record of new product innovation
    • Strong supplier relationship management skills
    • Excellent communication and interpersonal skills.

    Duties & Responsibilities    
    Key Responsibilities 

    • As the R&D Manager, you will be responsible for implementing the innovation strategy for the pet food division.
    • You will deliver sustainable product innovation funnels for a five-year period, keeping aligned to category and marketing strategies.
    • You will be a member of the broader RCL Foods R&D function where you will be expected to form key relationships and partnerships with other R&D teams, enabling cross category collaboration.
    • Build and maintain strong relationships with key customer partners, suppliers, and business partners to facilitate growth for the operating unit.
    • Accountable for the day-to-day management of the R&D department, including generating meaningful reports, budgeting, and staff supervision.
    • Keeping track and managing project timelines. Ensuring cross functional project teams hold regular meetings and ensure accountability for project goals and return on investment.
    • Ensure audit/legal compliance and policy adherence to maintain standards and ethical business practices.
    • Build a purpose driven culture of high performance and accountability through inspiring leadership.
    • Grow and develop a team of motivated and purpose driven R&D technologists.

    go to method of application »

    Supply Planner - Centurion

    Job Description    
    At RCL FOODS we grow what matters!!!

    Our Talent Team is looking for an individual to fill the role of Supply Planner with great attention to detail skills to join our Baking Operating Unit.

    This position exists to manage the overall supply planning process by planning, purchasing, and managing packaging and ingredients for both short- and long-term production, using the forward forecast and balancing it against supply constraints in order to optimise customer service at minimal cost.

    The role will require working closely with other supply planners, production, product development, Material Requirements Planner, demand planners and the distribution team to proactively ensure that there are no interruptions in supply.

    Minimum Requirements    

    • Degree in Commercial or Supply Chain Or Supply Chain Diploma from SAPICS or APICS
    • 3 - 5 years operational experience, preferably within the production planning environment within the food industry, but will also consider candidates with strong operations processing experience and/or who have worked closely with the supply planning team in other roles

    Duties & Responsibilities

    Functional Strategy into Action

    • Facilitate integrated supply chain delivery by managing relationships and interaction with cross functional teams.
    • Ensure the agreed SIA is implemented through delivery of own and team targets.

    Supply and MRP Planning

    • Good understanding of the demand planning and both short- and long-term forecasting with how it ties into P&I (packaging and ingredients) planning.
    • Challenge the supply bias with the demand planner where you find the supply bias is consistently positive or negative in order to get the most accurate forward plan.
    • Understanding of make to order as well as make to stock production processes and the impact on supply planning throughout the chain.
    • Manage P&I stock levels based on available storage space, shelf life, safety stock levels and supplier lead times while keeping working capital to a minimum.
    • Working closely with Supply planning manager and other departments as well as the customers to align peak period supply by signing of volume requirements, production schedules, frozen plans and P&I requirements.
    • Using the forward production plan, develop the Material Requirements Plan in order to ensure that the forward packaging and ingredients requirements for a rolling 12-month forward plan are met. The first 13 weeks should be done in weekly buckets, thereafter in monthly buckets using the demand plan.
    • Manage the MRP plan to ensure that the production plan can be met timeously by having sufficient quantities of packaging and ingredients on site in advance to meet the processing schedule.
    • Expedite and/or postpone Purchase Orders where shortages or oversupply becomes evident.
    • Re-plan requirements weekly and make adjustments as ad hoc changes get made to the processing schedule.
    • Ensure that SAP Master Data for MRP is maintained accurately (eg: leadtimes, safety stock, MOQ, frequency of order).

    Stock Management of Packaging, Ingredients and Other Externally Procured Products

    • Manage planned stock levels of materials, both on site and at supplier, in line with agreed target levels.
    • Work closely with sourcing team to manage supplier relationships
    • Identify possible stock inaccuracies and work with stores to maintain stock accuracy levels.
    • In conjunction with stores, ensure obsolete and quality compromised stocks are written off promptly.
    • Responsible for communicating overstocks or shortages to the business and making recommendations to resolve situations.

    Supplier and Stock Holding Management

    • Where appropriate, have regular meetings with suppliers to identify and manage possible constraints and to address and relevant supplier rating scores.
    • Resolve any supplier irregularities that may impact the forward production plan and escalate where these cannot be resolved. If it cannot be resolved, summarize the issue including why it happened, the business impact to either customer service levels or cost, and any options that can be considered to resolve the issue.
    • Ensure NCRs are raised for any non-conformances and provide all supporting information to the sourcing teams for supplier reviews.
    • Establish stock holding/safety stock for new suppliers based on their lead time and lot size requirements.
    • Identify opportunities to reduce stock holding either on site or at suppliers based on improved order management and reliability of demand/supply.
    • Work with sourcing to find opportunities to change the procurement process that will ultimately result in reduced price of materials, stock holding or minimised administration requirements.

    Sales and Operations Planning / iCSE

    • Develop the overall supply plan that will be used as input into the company wide S&OP / iCSE process.
    • Provide input into the Supply Planning Meetings and Supply Chain Review on where the risks are for shortages, excess stocks and potential write-offs are for Packaging and Ingredients, as well as for Finished Goods.
    • Identify gaps and opportunities and make appropriate recommendations to close these with the Supply Planning Manager.
    • Be actively involved in preparing the necessary information for discussion at the Supply Chain Review meeting, specifically challenging or recommending changes to planning rates, frequency of planning, stock holding and raising all concerns with regards to packaging and ingredients where risk may occur
    • Consolidate the supply planning packs required for the various S&OP meetings.

    Innovation/Discontinuation

    • Drive the coordination for delivery of innovation into the supply chain including attending the innovation meetings and representing the Supply Chain in these forums.
    • Actively manage down stock being discontinued, including working with distribution to exit a sku. Write-offs to be kept to a minimum or entirely avoided if possible. This includes investigating opportunities to use at other sites, working with the R&D team to possibly work away in other products, selling back to supplier.

    Supply Chain Reporting

    • Update the scorecards with the relevant KPI's on a weekly/monthly basis and issue.
    • Issue the agreed national outbound supply chain reports on a week/monthly basis as appropriate.
    • Understand the variances against targets for key KPI's and provide explanations and corrective actions required.
    • Generate the agreed weekly supply planning packs/reports and associated minutes.
    • Attend and represent supply chain in daily and weekly operations meetings.

    Outbound Supply Chain Project Coordination

    • Be involved in projects that drive cost savings or system improvements (e.g.: SAP and other system tools, BIC).

    Administration

    • Oversee filing and safeguarding of records within area of responsibility.
    • Compile ad hoc spreadsheets when required.
    • Resolve creditors queries with the stores and creditors teams as required to ensure suppliers can be paid timeously.

    Team Coordination and Development of Self

    • Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.
    • Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
    • Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
    • Support and drive the business core values.
    • Manage colleagues and clients’ expectations and communicate appropriately.

    go to method of application »

    Assistant Capacity Planner - Westville

    Job Description    
    At RCL FOODS we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition, MORE food to MORE people, MORE often! Our Talent Team is looking for someone who is brilliant at the basics to fill the role of Assistant Capacity Planner to join our Vector Logistics Division.

    The role will be based in Westville and will report to the Network Supply Planner.

    The objective of the role is to ensure seamless integration between the Operations and Supply Planning teams so that the risk position at stock holding points in the Vector network is reduced. Stock movements and Network capacity is efficiently managed within target. Infills and PBCS transfers are efficiently co-ordinated. Stock holding in our network is sufficiently equipped to cater for complexity increase; and KPI’s are reported on (and the value of this is continuously checked for relevancy).

    Minimum Requirements    

    • Relevant B.Com Degree (Logistics or Supply Chain Preferred).
    • ERP Systems Experience: SAP, ADEXA – Forecasting & Replenishment, Plan Forge, Excel.
    • SAP knowledge and Vector experience is a distinct advantage.
    • 2-3 Years’ planning experience within a FMCG organisation.
    • Operations or logistics background/experience is advantageous.

    Duties & Responsibilities

    Reduce the risk position at stock holding points in the Vector network:

    • Determine, based on rate of sale, which materials are increasing risk at each stock holding point in the Vector Network.
    • Identify materials that are slow moving, damaged and obsolete within each stock holding point.
    • Proactively drive the reduction in risk stock and management of aged/slow/damaged/obsolete stock with the relevant Planning and Operations stakeholders.

    Manage stock movements and Network capacity efficiently and within target:

    • Identify materials that drive high days cover (and increase the working capital requirements of the business).
    • Perform root cause analysis and provide insights to the Supply Planning team so that days cover targets are adhered to.
    • Review stock targets on a periodic basis to ensure that working capital is optimized (in the medium term) and operational cost of write offs are reduced on the longer team.

    Efficiently coordinate infills and PBCS transfers:

    • Ensure that infill and transfer detail is received and consolidate on a timely basis.
    • Create an optimized load plan which allows each leg of the stock movement to be completed within pre-determined time frames.
    • Take remedial actions when required and identify areas of improvement.

    Ensure that stock holding and our network is sufficiently equipped to cater for complexity increase:

    • Proactively support the Network Supply Planner in strategic initiatives that may relate to process improvement, report development or the enhancement of the network.
    • Design and execute appropriate analysis that will lead to effective recommendations and facilitate the implementation thereof with the required stakeholders.

    Report on KPI’s and ensure that the value derived remains relevant to the business:

    • Review demand forecasts, actual orders and stock cover (days) to ensure that we have sufficient network capacity available to accept inbounds on a day-to-day basis.
    • Assist with ad hoc reporting as required by the business and update the scorecards with the relevant KPI’s on a weekly/monthly basis.
    • Issue the agreed national Supply Chain reports on a week/monthly basis as appropriate.

     

    go to method of application »

    HR Administrator - Pretoria West

    Job Description    

    • RCL FOODS is currently recruiting for a HR Administrator to join the Human Resource Department based in Pretoria West. The successful incumbent will need to provide day to day human resource administrative support and contribute to the long-term development of the HR function

    Minimum Requirements    

    • A degree in Human Resource Management
    • Valid Code EB drivers’ license
    • 2 years experience in a similar environment

    Duties & Responsibilities

    Talent Administration

    • Provide all recruitment administration support for A and B Band appointments.
    • Ensure all reference and criminal record checks are carried out fully and in a timely manner.
    • Announce new appointments.
    • Manage the new joiner process from offer letter through to joining instructions and induction.
    • Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner.

    Duties

    • Handle maternity, paternity, adoption and parental leave processes and queries.
    • Handle health, safety and IOD processes and queries.
    • Administer the performance management system.
    • Enter data into the HR system so that accurate records are maintained.
    • Provide data for and prepare management information reports.
    • Liaise with payroll and distribute the payslips.
    • Process medical aid / fund entries and withdrawals.
    • Process death and disability claim documents.
    • Capture disciplinary records into SAP.
    • Administer the recording of absence.
    • Administer the recording of vacation leave.
    • Administer the probationary review periods.
    • Maintain the personnel filing system and safeguard the files and documentation.
    • Manage the leave administration process.
    • Provide support in investigations for disciplinary and grievance procedures.
    • Distribute/disseminate policies and convey related communication.
    • Administer employee/study loan and bursary documentation.
    • Answer all channelled HR administration-related queries from employees and managers in the business and ensure their resolution in accordance with service standards. 

    KPI’s

    • Accuracy and completeness of records and documentation
    • Administration turnaround times
    • Client satisfaction rate

    go to method of application »

    Assistant Supply Planner - Westville

    Job Description    
    At RCL FOODS we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often!

    Our Talent Team is looking to appoint an Assistant Supply Planner with great attention to detail to join our Vector Logistics Division. This role will be based in Durban and will report to the Supply Planner.

    The purpose of the role is to prepare the short-term supply plans across the hubs and depots in order to maximize customer service while optimizing storage and transport capacity. This will include working closely with the principals’ supply planners and Operations management to proactively ensure that there are no interruptions in supply.

    Minimum Requirements    

    • Relevant B.Com Degree (Logistics or Supply Chain Preferred).
    • 2 – 3 years operational experience within any planning function.
    • Experience using SAP, ADEXA and MS Office is essential.

    Duties & Responsibilities

    Strategic Planning: 

    • Execute the degree of forward planning (3 - 6 months, 2 years etc.) as defined by management.

    Supply Planning:

    • Assist with the development of the national supply plan across all hubs and depots by using the inbound principals’ supply plans to balance against the network (warehousing and transport) capacity and demand plan requirements for the next 18-24 months.
    • Understand and use the latest planning standards (agreed volumes, warehouse space constraints and transportation routes) and tools (ADEXA) to generate the rough-cut supply plan.
    • Identify exceptions where supply does not satisfy demand or where supply exceeds demand.
    • Develop alternate scenarios to address exceptions by closing the gap between supply and demand (e.g., increase capacity through overtime, building stock in advance, pricing changes to manage demand, and inputting into the supply and demand meeting).
    • Assist with the development of the warehouse space requirements plan for the next 12 months on a rolling weekly basis and manage the accuracy thereof.
    • Update the demand planning grids with the appropriate supply information (e.g., stock holding, inbound delivery, transport routing) in line with the demand planning timeline.
    • Work closely with the principals’ planning teams to ensure that the anticipated production is sufficient to meet the demand in the longer term.
    • Assist with the consolidation of the regional warehouse requirements plans into a national warehouse requirements plan.
    • Compile a forward warehouse requirement plan monthly, on a rolling 12 monthly basis.
    • During peak periods, a weekly view may be required.
    • Assist with the consolidation of the transport requirements plan and work closely with the Transport Planning team on a quarterly or monthly basis to ensure adequate transport is available.
    • This forward transport requirements plan will be issued at least quarterly for on a rolling 12-month basis.
    • During peak periods, a weekly view may be required.

    Short Term Supply Planning:

    • On a weekly basis (and daily when stock shortages are experienced), review demand (demand forecasts and actual orders) and stock cover (days) requirements across all regions, depots and stock holding positions and provide guidance on priorities, both by SKU or customer, and by region or depot.
    • Ensure all decisions made drive optimal customer service while maximising profitability and minimising transport costs.

    Supply Chain Reporting:

    • Update the scorecards with the relevant KPI's on a weekly/monthly basis.
    • Understand the variances against targets for key KPI's and provide explanations and corrective actions required.
    • Generate the agreed weekly supply planning packs and associated minutes.
    • Information and Data Management: Regularly and accurately capture data into ADEXA to enable access to reliable data and reporting for trend analysis and decision making.
    • Administration: Oversee filing and safeguarding of records within area of responsibility.
    • Compile ad hoc spreadsheets when required.

    Team Coordination:

    • Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.
    • Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained. Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
    • Support and drive the business core values.
    • Manage colleagues and clients’ expectations and communicate appropriately.
    • Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
    • Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
    • Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
    • Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

    go to method of application »

    Maintenance Engineering Manager - Pretoria West

    Job Description    
    We are looking for a Maintenance Engineering Manager to define and implement an asset care strategy for Sunbake.

    • The purpose of the role is to define, implement, audit and continuously improve the asset care principles used to optimise manufacturing capacity, improve the Overall Equipment Effectiveness (OEE) of the bakeries and to optimise engineering and maintenance resources to improve business profitability.

    Minimum Requirements    
    Eudcation/Qualifcations: 

    • Qualified Artisan.
    • Production and/or Engineering Qualification.
    • Plant Baking Qualification.

    Knowledge:

    • The bakery industry and bakery manufacturing processes.
    • Planned Preventative Maintenance Management Systems.
    • Bakery technology – bread and rolls and buns.
    • Food safety and Quality Management Systems.
    • Safety, Health and the Environment Systems.
    • Project Management.
    • Process Improvement and Training.
    • Coaching and mentoring.
    • Product innovation.
    • Regulatory and audit processes and compliance.
    • Recent laws and regulations.
    • Organisational processes.

    Duties & Responsibilities    

    • Asset Care Strategy: Review legislation, standards, and best practices for bakery asset care.
    • Asset Care Policy: Define policy with objectives, methodology, metrics, and review mechanisms.
    • Asset Care Methodology: Implement planned preventative maintenance, optimize asset performance, and manage disposal.
    • Technology Landscape & Supplier Management: Maintain supplier repository, stay updated on technology, and uphold supplier relationships.
    • Maintenance Projects: Plan and manage projects for efficiency and safety, ensuring adherence to standards.
    • Auditing and Training: Implement auditing process, conduct monthly audits, and provide training and coaching.
    • Bakery Visitation: Regular visits for audits, training, and project leadership.
    • Safety, Health, Environment, and Risk Management: Ensure compliance and manage risk effectively.
    • Food Safety and Quality Management: Maintain engineering practices in line with food safety standards.
    • Maintenance Support to Other Functions: Assist manufacturing teams, support process optimization, and aid in new product development.
    • Financial Management: Budgeting, cost control, and financial justification of projects.
    • Contract Management: Manage contracts with service level agreements, ensuring optimized costs and services.

    go to method of application »

    Area Sales Manager (KZN) - Westville

    Job Description    
    At RCL FOODS we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters! 

    RCL FOODS is on the hunt for a logical thinking Area Sales Manager who is innovative and great at problem solvingto join the Growth Division. The Area Sales Manager will report to the National Operations Manager and the role will be based at Westville.

    The purpose of the role is to:

    • Drive growth of RCL FOODS portfolio at an outlet level via a targeted field team to maximise ROI.
    • Monitor and co-ordinate team successful conversion/compliance of targets and meeting business SIA targets.
    • Ensure the field team deliver on call processes/brilliant basics and content management.
    • Achieve a 100% strike rate callage on jewel sites/regional customers contact points as per the OTM ranked contact strategy.
    • Ensure the field team gain new sites & new SKU’s within the territory.

    Minimum Requirements    

    • Matric is mandatory, coupled with a Degree in Management, Business Administration and/or Marketing. Other commercial based qualifications at same level also acceptable.
    • Computer literacy (MS Office and Fieldko – Salesforce/BI).
    • Valid Code EB drivers’ license.
    • 3 to 5 years' experience in a marketing and sales function and managing complex and/or significant customer relationships.
    • Understand company economics (supply and demand) and sales and marketing principles and methodologies.
    • 5 years’ experience in bakery/deli channel advantageous.
    • The ability to travel as the individual will be responsible for the Western Cape, Eastern Cape and KZN.

    Skills Required:

    • Training and coaching skills.
    • Sales planning skills.
    • Organisational and time management skills.
    • Leadership and motivational skills.
    • Delegation and communication skills.
    • Active listening skills.
    • Analytic and critical thinking skills.
    • Problem solving.

    Duties & Responsibilities

    Customer Relationship Management

    Manage Area account Relationships:

    • Execute the territory strategic growth objectives by delivering the strike rate requirement by team member that allows the addition of SKUs at an Outlet level. Deliver on National Account, Channel and Regional Plans.
    • Build and maintain a reputation as RCL FOODS leading Culinary Expert on your Regional Customers’ outlets processes and their operational needs.
    • Review territory performance, deliver targets and develop joint business plans to improve effectiveness.

    Lead the Brand Consultant Teams in your Region:

    • Execute the territory sales strategy as aligned Functional area growth strategy plans.
    • Generate leads regarding prospective contract opportunities and, together with the National Operations Manager, drive deal closure.
    • Implement and manage Quarterly Focus areas; as well as deliver on annual Growth Strategy targets.
    • Ensure Brand Consultant team deliver improved On-Shelf preparation Quality of the complete RCL FOODS portfolio.
    • Maintain the Outlet Targeting Model (OTM) for your territory.
    • Ensure new product distribution targets are always met by your teams.
    • The route planning for your team’s territories will be a significant part of your role as it must be coordinated in line with the requirements and priorities of the contact strategy.
    • The majority of your time will be spent with one-on-one training, coaching and advising your team with the goal of increasing their strike rates and adding value to our customers.
    • Monitor staff performance and give regular feedback. Weekly and/or monthly/quarterly.

    Customer Relationship Management:

    • Maintain and expand the customer base by building and maintaining good relationships with key jewel customers and recognising new customer opportunities.
    • Develop large site strategies to deliver Growth Strategy targets in conjunction with National Operations Executive.
    • Gather area market information in key regional accounts.
    • Coordinate area resources in line with customer plans in order to achieve strategic objectives (pre-call planners; survey compliance etc).
    • Resolve escalated customer queries and issues professionally and in the best interest of all parties.

     

    Marketing Management

    Marketing and Promotion:

    • Through your team you will be highly involved in the activation of promotional activities at an outlet level in your region. The key is to ensure your team deliver against the cycle briefs and are timeous with their placement and training.
    • Manage deployment of promotional equipment and promotion POS in the team territory.

    Pricing Guidelines Management:

    • Track RCL FOODS brand and competitive prices across customers.
    • Evaluate and monitor competitors and their activities and formulate proactive responses when required.

    Supply Chain and Distribution Management:

    • Address area stock availability issues with the Trade - Area Sales Managers/Vector Regional/or Area Sales Manager/outlet contact point.
    • Regular structured meetings and work collaboratively across internal cross-functional teams to ensure alignment of targets and behaviour within your assigned territory.

    Budget Management:

    • Drive the achievement of the area sales targets in terms of volume and promotional execution targets.
    • Control area sales costs.

    go to method of application »

    NAM Assistant (Pick n Pay) - Westville

    Job Description    
    At RCL FOODS we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters!

    RCL FOODS is seeking to employ an NAM Assistant within our Growth Division. This is role will be based in Westville and will report into the National Account Manager.

    RCL FOODS is looking for a decisive, efficient and innovative individual with an FMCG background in Account Management support. The purpose of the role is to provide support to the National Account Manager in the smooth running of a portfolio of accounts, proactively manage all administrative tasks in a timely and anticipatory manner to ensure that both internal and external customer needs are fully met, control all aspects of point of material ordering and supply for the portfolio of accounts, manage developing accounts across all RCL FOODS product categories and revenue.

    Minimum Requirements    

    • Degree or Diploma in Marketing and Sales.
    • Valid code EB drivers’ license.
    • Minimum of 3 years of account management or administration experience.

    Duties & Responsibilities    
    National Account Support:

    • Assist in developing an ongoing relationship with the national account representatives.
    • Understand and communicate the financial implications of all product changes.
    • Undertake competitive market research regularly.
    • Participate in sales volume forecasting.
    • Assist the National Account Manager with the development of the strategy and account plans.
    • Execute the strategy through the implementation of volume plans and customer workshops.
    • Follow up product listings with selected customers so that initiatives can be implemented.
    • Build strong and progressive relationships through all levels with selected customers.
    • Turn insight into innovation through new business/product development input and translation of the latest trends and customers’ needs.
    • Activate growth plans within the customer's organization.
    • Track/measure the success of growth initiatives (launches/promotions/activations).
    • Monitor and report sales performance by customers.
    • Attend corporate meetings with the NAM.
    • Develop and maintain relationships with operations and planning staff.
    • Manage price files are address related queries.
    • Interact with customers by phone, email, and in person.
    • Schedule and conduct meetings with customer support personnel weekly as directed by the National Account Manager.
    • Conduct regular analysis of customer product assortments.
    • Assist in the preparation of presentations to facilitate new product placement and promotional activities.
    • Assist in the development and completion of professional sales collateral including, but not limited to, PowerPoint, Excel, Graphs, and Charts.
    • Develop the customer account plan for RCL FOODS product categories.
    • Drive growth through the management of the promotional activity schedule.
    • Manage customer advertising budget for multiple product categories.
    • Present and develop customer reviews and implement agreed action plan post customer meetings.
    • Manage and present all RCL FOODS product innovations to ensure brilliant execution across the customer store base.
    • Cross-functional category discussion to capitalize on growth opportunities.
    • Manage and implement the RCL FOODS pricing mandates and ensure pricing and promotional compliance.
    • Develop and implement a promotional activity schedule across categories that deliver volume and revenue growth.

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