Fresh Openings at Blueion Support Services

Job Summary

Seeking an individual with strong bookkeeping experience in order to maintain proper financial accounting records and reporting for multiple companies within the group as well as assisting with admin requests in the interest of the organisation.
FINANCIAL

• Full bookkeeping function. Apply proper and accurate accounting records in multiple
• Jurisdictions and currencies including,
  • Capturing of the bank statements
  • Monthly Journals
  • Monthly billing
• Preparation of complete detailed monthly management packs.
• Review and reconciliation of Petty Cash and Credit Cards.
• Monthly reconciliations of the balance sheet.
• Review of invoices and statements, ensuring reasonableness and VAT compliance.
• Perform routine calculations to analyse various financial aspects of the business and
• produce reports and financial spreadsheets as requested by the finance team on a regular
• basis.
• Assisting with financial reporting to managers and senior executives.
• Various other ad-hoc duties as required and requested by the manager

ADMIN

• To be responsible for all admin related tasks within the company.
• Various day to day office admin duties.
• Data capturing of spreadsheets.

SKILLS AND COMPETENCIES:

• Excellent knowledge and understanding of accounting principles and concepts.
• Analytical skills, combined with the ability to present and explain information.
• Attention to detail, and tenacity to follow through and complete tasks.
• Confidentiality and discretion.
• Ability to communicate effectively with all levels of staff.

MINIMUM JOB REQUIREMENTS:

• Matric essential.
• Degree or Advanced Diploma in Accounting/Bookkeeping.
• Min 5 years experience in a similar position.
• Experience in working for multiple companies in a Head Office setting.
• Strong IT skills, proficient in Excel, Microsoft Office.
• Experience working on Quickbooks.
• Preferable to have experience with multiple currencies.

go to method of application »

Job Details

The CMO is part of the company's leadership team focussed on Marketing Activities.

This role will play a fundamental role in how the company grows over the coming years, and will offer a fantastic opportunity to not only help further scale our existing products but also influence new content.
This is a strategic role that brings together the various pillars of Marketing but will require someone who is also able and willing to get stuck in, contribute practically, influence action and drive performance.

The CMO shall be responsible for the overall strategies of the various teams within Marketing and will be expected to establish an effective organisation framework between the teams in order to leverage opportunities and improve ROI. As such, the CMO shall oversee and positively influence the contribution of Marketing to the company’s goals and objectives.

Importantly, the CMO will also be required to establish close, collaborative relationships with the respective departments to ensure the voice of Marketing (and that of our players) is heard.

The CMO will be expected to support the various teams within Marketing and establish effective reporting that helps improve understanding across the business, drives action and delivers value; detailing progress and profitability of all Marketing initiatives to each of the game teams, across the company, to the leadership team and in Board meetings.

This role combines the creative part of Marketing and the functional expertise of the channels with a data driven performance-based approach. The CMO will also collaborate with other leaders from across the group on common projects and for group-wide knowledge sharing.

Role Responsibilities & expectations:

 Responsible for Marketing, including:

• Performance Marketing across multiple channels including Facebook, Google, Networks & ASO
• Brand/positioning and Product Marketing
• Creative Services production of well-fitting and high-performing creatives
• Platform relations (i.e. Apple & Google)
• Community Management (including social media and influencer activity)
• Ownership of all existing Customer Touchpoints
• Promotional and Communication Strategy Planning and Execution
• Automation and Journey Structure Definition
• Brand/positioning and Product Marketing
• Working closely with the Creative Studio to ensure production of well-fitting and high-performing creatives
•  Work with the leadership team to agree high-level Marketing strategy/plans and
• goals/targets that drive profit and complement business objectives
•  Set the overall strategy for Marketing to keep being ahead of competitors in terms of
• functional expertise, tracking and marketing systems
•  Develop/review/refine Marketing strategies for each site including product positioning,
• pillars, campaign roadmaps and media/channel mix with a view to increasing ROI
•  Reporting of Marketing performance to the leadership team.
•  Guardian of BlueIons corporate image
•  Lead, coach, develop and support direct and in-direct reports
•  Manage the creative process and balance this with business needs

Requirements

•  Leadership experience > 5 years
•  Experience of brand strategy and marketing campaigns, including communications
•  Technical understanding of tracking and reporting systems
•  Analytical competencies / mindset
•  Strong problem solving and organisational skills
•  Growth focussed, goal oriented individual
•  Able and willing to lead from the front, getting “hands on” as required
•  Excellent written and verbal communications skills
•  A diplomatic and professional approach, able to gather and share information in an
• energetic and inclusive manner, while dealing effectively with challenging situations
•  A people person who enjoys managing teams and cares about their team’s welfare, as well
• as their output
•  Ideally passionate about Casinos and Casino Content

go to method of application »

Job Summary 

We are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.

The candidate should have a deep desire to help and forge strong relationships with our clients.

The ideal candidate will report directly to the Team Leader and Customer Service Manager.

The successful candidate must be innovative, work well under pressure and deliver a high level of   customer service.

Key Duties and Responsibilities:

•  Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
•  Apply techniques to convert new registrations and then maintain client retention.
•  Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
•  Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
•  Communication with clients is via email, phone, and chat.

Minimum Education and Experience required:

•  Preferably a tertiary education.
•  Minimum of 5 years within a call centre environment including night shifts.
•  Knowledge of customer service principles and practices.
•  Numeric, oral, and written language applications (30+ wpm).
•  Excellent relationship building skills.
•  Psychological analysis ability.
•  Strong negotiation skills.

Key Competencies to Succeed:

•  Vibrant and Passionate.
•  Proactive and self-motivated.
•  Good team spirit.
•  Adaptability.
•  Attention to detail and accuracy.
•  Ability to work well under pressure.

Desired Skills

•  Customer Service Agent
•  Customer Service Principles
•  Customer-oriented
•  Promoting
•  Outbound calls
•  Client retention
•  Customer relationships
•  Negotiation skills
•  Fluent in English
•  Strong sales background

go to method of application »

Job Description

We are looking for a Data Analyst that will help discover the information hidden in vast amounts of data and assist in decision making. The successful candidate will turn data into information, information into insights and insights into business decisions.

Duties and Responsibilities:

• Identify potential process improvements and areas within the business for the BI team to get involved
• Preparing reports and presentations and deriving business insights
• Ad hoc analysis (scenario modelling, impact analysis etc)
• Develop, test, and implement data driven (SQL) reports
• Identify new process improvement opportunities
• Excellent written and verbal skills
• Analyse customer behaviour, market trends and demographics
• Project management skills

Skills and Qualifications:

• Any Microsoft Business Intelligence (MSBI) certification – No negotiations (70-461: Querying Data with Transact-SQL advantageous)
• Bachelor’s degree advantageous
• 3+ years working experience with SQL Server databases and Transact-SQL
• Advanced Excel (Pivot, VLOOKUP, etc.)
• Experience with SSRS
• Strong analytical skills with the ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail and accuracy.
• Database documentation experience
• Experience in building report models with visualisation tools (Power-BI advantageous)
• Good applied statistics skills, such as distributions, statistical testing, regression, etc.
• Machine Learning and Analytics experience advantageous

go to method of application »

Duties and Responsibilities:

•  Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
•  Procurement of desktops, laptops and other IT equipment for the SA offices.
•  Liaising with suppliers of IT equipment, IT services etc.
•  Setup and configuration of all desktops and laptops for the SA offices.
•  Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do
• not go out of SLA.
•  Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up and resolved
• as soon as possible.
•  Regularly reviewing and updating of IT processes, procedures and documentation as required.
•  Regular checks of IT systems to ensure optimal uptime.
•  Monthly recons of all IT expenses.
•  Compiling reports on employee productivity and access control as required.
•  Reviewing of CCTV footage and compiling evidence as required.
•  Conducting IT training for all new staff.

Skills and Qualifications:

•  Must have done Pure Mathematics at Matric level with Computer Science/IT an advantage.
•  Must be passionate about IT and Technology.
•  Minimum of A+ (Must have passed international exams)
•  Network+ or Security+ an advantage (Must have passed international exams)
•  1 - 2 years hands on working experience supporting local and remote Windows Desktop environments.
•  Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS,
• Digital Ocean, Google Cloud, Azure.
•  Must possess an extremely high level of attention to detail in his/her work.
•  Eager to learn and adapt to a fast moving, high stress environment.
•  Good command of the English language both written and spoken.
•  Must have reliable own transport.
•  Must be willing to work long hours and after hours/standby when required.

go to method of application »

Job Description

• Responsible for the online Casino product, its customers and overall ROI.
• Own the monthly and quarterly Casino communication plan and ensure impeccable planning and end to end execution of campaigns (this includes campaign briefing, defining customer segments, brainstorming with copywriters and designers, signing off assets and marketing materials and reporting on and evaluating results)
• Manage marketing concepts and campaigns to enhance the customer experience, maximize activity to generate return on investment and increase customer lifetime value.
• Working with teams to deliver monthly promotional/CRM calendar and any ad hoc promotions.
• Ensuring a seamless experience for the customer from comms through to the online site, ensuring the development and continuous optimization of lifecycles.
• Liaising with BI and business development to ensure promotions and bonuses are refined to be both effective and cost-efficient. Raising any ad hoc BI requests to gain insight into player behaviour and activity.
• Work closely with the internal and external stakeholders to ensure execution and quality across-the-board in terms of site experience and customer journeys are effective and constantly improved upon on all devices.
• Manage success of player communications and optimisation, including SMS, Push notifications, In casino messaging, email and direct mail.
• Product development; features scheduling, coordinating the launch of new features, feeding into creating new features, games release schedules, coordinating plans.
• Build close relationships with business functions including but not limited to Call Centre, Marketing, BI, Business Development, Operations and Product teams.
• Responsibility for maintaining KPIs, including but not limited to player numbers, deposits, withdrawal ratios and frequency of visits to the sites across all player groups.
• Strong knowledge of casino play and risk management and ability to profile players effectively.
• Detailed competitor analyses with planned solutions on casino shortfalls.

Requirements:

• At least 3 years Online Gaming experience in a Marketing or CRM role.
• Strong knowledge of Online Gaming Products (slot games, live dealer, table games etc)
• Strong online/digital marketing experience and knowledge base. Excellent CRM experience (comms optimisation / Segmentation and Offer Strategies)
• Project Management.
• Player UX and UI optimization.
• Proficient in Excel, and reporting software with the ability to analyse, report and present results and findings to different stakeholders.
• Problem-solving, influencing and strategy development skills.
• Passionate, self-motivated, dynamic and able to take the initiative.
• Strong team leader and people management skills.
• Work well with different personality types.
• Deadline driven
• Positive energy