Desktop Support Engineer at Blueion Support Services

Duties and Responsibilities:

•  Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
•  Procurement of desktops, laptops and other IT equipment for the SA offices.
•  Liaising with suppliers of IT equipment, IT services etc.
•  Setup and configuration of all desktops and laptops for the SA offices.
•  Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do
• not go out of SLA.
•  Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up and resolved
• as soon as possible.
•  Regularly reviewing and updating of IT processes, procedures and documentation as required.
•  Regular checks of IT systems to ensure optimal uptime.
•  Monthly recons of all IT expenses.
•  Compiling reports on employee productivity and access control as required.
•  Reviewing of CCTV footage and compiling evidence as required.
•  Conducting IT training for all new staff.

Skills and Qualifications:

•  Must have done Pure Mathematics at Matric level with Computer Science/IT an advantage.
•  Must be passionate about IT and Technology.
•  Minimum of A+ (Must have passed international exams)
•  Network+ or Security+ an advantage (Must have passed international exams)
•  1 - 2 years hands on working experience supporting local and remote Windows Desktop environments.
•  Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS,
• Digital Ocean, Google Cloud, Azure.
•  Must possess an extremely high level of attention to detail in his/her work.
•  Eager to learn and adapt to a fast moving, high stress environment.
•  Good command of the English language both written and spoken.
•  Must have reliable own transport.
•  Must be willing to work long hours and after hours/standby when required.