Sales Executive at Shimansky

PURPOSE OF THE POSITION:
Effectively maintain a world class store’s operation to achieve operational excellence, accelerated growth and embody the most recognised jewellery brand by using the company’s promotional / sales strategies and his / her client knowledge to provide iconic customer service and achieve set sales targets

MINIMUM ENTRY REQUIREMENTS:

• Grade 12
• Sales related tertiary qualification advantageous
• At least 2 - 3 years’ Hospitality and Retail experience desired
• 1 – 2 Years’ previous customer service management experience
• Must have reliable transport to commute to and from the store

 
MAIN DUTIES:
Internal Operations

• Model “Customer 1st” behaviour and deliver excellent customer service
• Achieve personal / store sales targets every month consistently
• Utilise product knowledge to promote sales
• Demonstrate a high level of contribution in working with others to make the team successful in achieving store sales targets
• Work with team members and share knowledge and experiences for the benefit of the overall sales effort and development of the store
• Ensure that all the Visual Merchandising Material is protected and carefully stored, cleaned, displayed, replace soled pieces from display immediately and request stock replenishment when needed
• Ensure jewellery and promotional materials are displayed in accordance with corporate merchandising plans
• Ensure that the store atmosphere and overall merchandising represent the spirit and essence of the company from cleanliness of displays, perfect visual merchandising and good team spirit
• Ensure compliance for the procedures for store discounts, control personal discount to achieve the company average or below per annum / quarter, request manager approval before each discount
• Complete monthly stock counts and ensure that the documents are completed accurately
• Report any complaints from unhappy customers to the Store Manager and provide the needed information to follow up
• Ensure the store is in a pristine condition at all times
• Deliver exceptional customer service by implementing and monitoring our customer experience strategy and standards within the store by being a brand ambassador who represents the brand by providing prompt, attentive, courteous and effective service

HR Compliance

• Timeous request for annual leave, submission of annual leave forms and sick leave forms with medical certificate to HR
• Timeously report sick leave to Store Manager and HR
• Completion of time sheet daily and signed off by the Store Manager

 
Customer Service

• Ensure regular and good customer liaison, including liaison with Merchandise, Jewellery & Diamond Factory, Fantasy, Accounts and HR
• Manage and build mutually beneficial relationships with customers
• Maintain a professional image at all times

COMPETENCIES REQUIRED:

• Excellent English written and verbal communication skills
• Numerically competent
• Negotiation and interpersonal skills
• Customer service
• Good time management
• Leadership and supervisory skills
• Attention to detail
• Maintain confidentiality
• MS Office proficient

 
Please send your CV to [email protected].