Sales Integration Team Leader (Cape Town) at Discovery Limited

Job Description

• The Discovery Integration Team Leader is responsible for leading and managing a high-performing team of Discovery Integration Specialists and Lead Generation Agents. This role ensures the achievement of sales, penetration, and lead generation targets while maintaining exceptional client experience and compliance standards.

The Discovery Integration Team Leader will:

• Drive performance through effective coaching, mentoring, and motivation.
• Oversee daily operations, including pipeline management, lead allocation, and campaign execution.
• Monitor and report on key performance metrics for both Integration Specialists and Lead Gen Agents.
• Ensure adherence to compliance, quality, and service standards.
• Collaborate with internal stakeholders to optimize processes and improve conversion rates.
• Foster a culture of accountability, continuous improvement, and client-centricity.
• This role requires a leader who can create clarity and consistency within the sales team to deliver exceptional results. The ideal candidate will lead with conviction and passion, fostering a culture of accountability, collaboration, and high performance. They must be able to inspire, coach, and develop their team while driving operational excellence and ensuring every client interaction reflects Discovery’s core purpose of making people healthier and enhancing their lives.

Key Outputs

The successful individual will be required to perform on, but not limited to, the following key outputs:

• Achieve team sales and lead generation targets.
• Manage and optimize lead flow between Lead Gen Agents and Integration Specialists.
• Conduct regular performance reviews and implement development plans.
• Ensure accurate reporting and data integrity across systems.
• Drive engagement and morale within the team.
• Identify training needs and facilitate skills development.
• Handle escalated client queries and resolve issues promptly.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Strong leadership and people management skills.
• Ability to inspire and motivate a sales team.
• Excellent communication and interpersonal skills.
• Analytical and data-driven decision-making ability.
• Resilient, adaptable, and solutions oriented.
• Strong organizational and time management skills.

Qualification & Experience

• Matric (essential).
• NQF Level 5 qualification.
• RE5 as a minimum, RE1 advantageous.
• Minimum 3–5 years sales experience, with at least 2 years in a management or leadership role.
• Must have experience in banking, insurance, or outbound telesales environments.
• Discovery product knowledge advantageous (Life, Health, Insure, Bank, Vitality).
• PC literacy (MS Office proficiency).

Beneficial:

• Tertiary qualification, particularly in business, finance, or management.
• An understanding of financial planning principles and multi-product integration strategies.
• Strong business management acumen, including strategic planning, resource allocation, and performance optimization.
• Experience in data-driven decision-making and leveraging analytics to improve sales performance.
• Exposure to digital sales platforms and virtual engagement tools.
• Proven ability to lead change initiatives and drive adoption of new processes or technologies.
• Familiarity with compliance and regulatory frameworks within financial services.
• Coaching and talent development experience, with a track record of building high-performing teams.