Sales Manager - M2 at Sandvik

General Description:

Responsible for successful operation support to ensure that Sandvik exceeds customer expectations, and fosters customer loyalty and a positive customer experience to support the achievement of sales targets in the selected regions.

• The Sales Manager will start promoting Customer Service and Proactive selling for All Portfolios – Capital Equipment, Aftermarket, Rebuilds, Repairs, Digitalization, Service Contracts, etc. He will focus on increasing revenue for the MECU Portfolio by aligning our Customer Service Teams to develop long and lasting relationships with our customers.
• Duties will include but are not limited to, responding to queries from clients and resolving problems to ensure the customer can focus on their core activities. Additional focus points will be the setting of area-specific goals for each customer to promote a personalized service and proactive selling by tracking clients individually.

The Sales Managers will be responsible for the following:

Main responsibilities:

• Participate in and contribute to the development of the Sales Area strategic plans
• Assess the account's total potential with MECU products & services and develop future market potential for MECU business with the account.
• Perform opportunity analysis by operations/projects on share of wallet.
• Develop and implement local account business plans to secure current and new business within defined area and responsibilities.
• Ensure performance management processes are implemented (including talent & succession planning & and performance development)
• Co-ordinate support on products & services delivery as being a single point of contact for a customer
• Assist key stakeholders with area-specific business plans for equipment, aftermarket, and workshops
• Assist customers with forecasting equipment, parts, and services
• Assist with AR per customer
• Ensure the relevant activities (sales) are executed to increase revenue and efficiencies for equipment, aftermarket, workshops, and customer service
• Ensure the parts and AR backlog are shared with the customer and work together with PSSRs to decrease the backlog
• Improve customer service experience, create engaged customers, and facilitate organic growth
• Responds to customer service issues promptly
• Ensures effective alignment with customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinated with the team to meet expectations and agreements (NPS and contracts)
• Take ownership of customers’ issues and follow problems through to resolution
• Keep accurate records and documentation of customer service actions and discussions
• Analyze statistics and compile accurate reports
• Conduct market and needs analysis
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities.

Required Competencies

• Attention to detail
• Strategic and “out-of-the-box” mindset
• Excellent communication skills and ability to communicate at all levels
• Ability to understand strategy, develop and execute plans effectively
• Highly developed interpersonal skills
• Demonstrated ability to lead, manage, and develop a high-performing and diverse team 
• Ability to coach and mentor employees to achieve goals
• Highly developed time management and organizational skills
• Strong negotiation and problem-solving skills to influence internal stakeholders and customers
• Strong health and safety culture
• Ability to drive change
• Strong customer focus
• Flexible, self-motivated with demonstrated initiative and a strong sense of accountability
• High level of professionalism, honesty and integrity
• Ability to analyse and interpret statistical data
• Superior customer relations skills
• Financial and commercial acumen – interpreting financial and business documents and results
• IR/ER understanding

Minimum Skills and Qualifications:

• Grade 12 / N3 Technical Qualification / Equivalent Qualification 
• Diploma / Degree in mechanical / electrical engineering or Business Management (NQF 7) 
• Diploma / Degree in business management (advantageous) 
• Minimum 5 years Sales Experience
• SSDP (Supervisory Safety Development Program) completed 
• Computer literacy  
• One SGL 
• Knowledge of Sandvik databases advantageous
• English proficiency
• Will be required to travel