Sales Operations Manager - Port Shepstone at Beekman Group

Key Responsibilities:

• Lead and manage a team.
• Building relationships.
• Providing support to our External Sales Team/Agents.
• Collaborate closely with the External Sales Team/Agents to understand their needs and provide tailored support to help them achieve their sales targets.
• Oversee the day-to-day operations of the sales support, transfers, and administration function, including contract processing, transfers and customer inquiries.
• Develop and implement processes and procedures to improve efficiency and effectiveness within the sales support and transfer administration team.
• Monitor team performance and provide regular feedback and performance evaluations.
• Handle escalated customer inquiries and issues in a timely and professional manner.
• Ensure that Sales Support staff maintain accurate records and documentation related to sales contract processing. Completing the credit assessments and FICA documentation in line with statutory requirements
• Assist in the development and implementation of sales strategies and initiatives.

Leadership Experience:

• Minimum of 3 years of experience in a leadership role, preferably within a sales support or sales team.
• Proven track record of effectively leading and developing a team to achieve goals and objectives.
• Experience in mentoring and coaching team members to maximize their potential and performance.
• Strong conflict resolution skills and the ability to handle difficult situations with professionalism and tact.