Sales Operations Supervisor at Premier FMCG (Pty) Ltd

Qualification Requirements

Qualification:

• Matric or equivalent
• Min 3 years Sales Supervisory experience, with a strong emphasis on Customer Service Execution in an FMCG environment.
• Computer Literate.
• Geographic Information Systems.
• Advanced Excel user.

Other Requirements:

• Pressurized environment. (Accuracy and time pressures)
• Code 10 Driver’s licence with PrDP, an advantage
• Own transport
• 24/7 operation might be required to work weekends and Public Holiday’s.

Experience Requirements

Experience: 

• Route Planning systems, an advantage.
• Working knowledge of Geospatial data (Spatial Data).
• Routing and Distribution Optimization.
• Working knowledge of vehicle telematics technology & software.
• People management – experience with working with people at all levels of the organization.

Skills / Knowledge:

• High level of understanding of the FMCG industry
• Good relationship and communication skills
• Good administrative skills
• Ability to work under pressure and meet deadlines
• Be prepared to work additional hours
• Analytical and innovative mindset
• Attention to details
• Basic IR skills
• Well-developed capability on Outlook, PowerPoint, Word and Excel

Attributes:

•  Positive, action orientated attitude.
• Creative and innovative thinking.
• Ability to work flexibly and proactively to achieve results.
• Ability to think and work independently

Key Outputs

What will you do:

• To ensure that Drivers and Vehicles are allocated correctly to enable daily route monitoring, driver debriefing and reporting on the planned vs. actual route adherence.
• Daily Route Management of bakery delivery vehicles.
• To analyse & report on operational and customer service trends.
• To ensure all systems supporting DRM are functional, e.g. (Vigil & Mix Telematics)
• Responsible for DRM System reporting to management of daily, weekly and monthly KPI’s hit rates, departure times, excess kilometres, unplanned routes and kilometres.
• To control driver shortages
• To control outstanding crates
• Overall management of drivers and sales assistants