Sales Order Administrator at Pharma Dynamics (Pty) Ltd

KEY RESPONSIBILITIES

Price Files

• Ensure that the Termlite system pricing is correct
• Update wholesale products, deals and prices
• Check customer profiles are accurate and advise if errors are identified

Processing of Orders

• Daily capturing of Wholesale & Key-Account orders on Termlite
• Daily capturing of Pharmacy & Doctor orders on Repwise system
• Monthly capturing of claw backs for bonus stock on Termlite
• Resolve customer queries regarding non delivery, order error, tracking etc.
• Overwrite special nutraceutical & OTC product deals when necessary
• Manage stock allocation to wholesaler/Key Account customers as per specific quantity on hand
• Liaise with UPD to attain POD’s (proof of delivery) and supply to customer on request
• Managing and updating the back-orders
• Processing of back-orders on stock when available
• Processing of buy out / tenders when necessary

Processing of Credits

• Managing the CRM (Customer Relation Management) system with regards to credits
• Co-ordinate stock upliftment’s and credits, ensuring sign-off of credits by National Sales Analyst and Operations Manager
• Overseeing UPD to timeously honor credits
• Requesting of journal credits from finance to submit to client

Stakeholder Relationships Management

• Maintaining new and current stakeholder relations with regards to client queries and overall client satisfaction
• Liaising with finance with regards to clients whose accounts are on hold

PRE-REQUISITES

• Matric
• Min 2-3 years’ experience in ordering processing