Job Opportunities at Core Group

The Opportunity

• We are seeking a highly organised and detail-oriented Learning & Development Officer to support the end-to-end coordination and administration of our learning initiatives — with a strong focus on leadership development.
• This role is ideal for someone who thrives on structure, logistics, systems, and ensuring that learning experiences are delivered professionally and seamlessly in both in-person and virtual environments.

Key Responsibilities

Learning Programme Coordination

• Coordinate and administer leadership development programmes from planning to completion
• Manage schedules, candidate applications, programme communications, and documentation
• Coordinate venues, facilitators, catering, logistics, attendance registers, and learner support
• Maintain organised digital content and folder structures (Google Drive / LMS)

LMS Administration & Learning Support

• Upload and manage course materials, slides, workbooks, and attendance records
• Track participation and maintain accurate training records
• Support assessment processes, including marking administration and feedback coordination
• Set up and host/co-host online sessions (Zoom, Teams, Google Meet)
• Provide live technical support and troubleshoot issues during sessions

Presentation & Communication Support

• Develop structured, professional learning presentations (Keynote / PowerPoint)
• Support internal L&D communications to ensure clear, consistent messaging
• Maintain dashboards, trackers, and learning journey records
• Support reporting related to programme progress and training metrics

Events & HR Policy Administration

• Coordinate quarterly internal events (e.g., Imbizo sessions)
• Ensure HR policies are updated, formatted correctly, and published on the LMS
• Support Skills Development Facilitator (SDF) activities
• Assist with WSP/ATR submissions and training register administration
• Maintain compliance with relevant SETA processes

Minimum Requirements

Qualifications

• Bachelor’s degree in Human Resources, Education, Psychology, or related field
• L&D / Training Management qualification (advantageous)
• SETA / ETDP accreditation (preferred)
• Knowledge of e-learning platforms / LMS (beneficial)

Experience

• 3–5 years’ experience in Learning & Development, training coordination, or HR support
• Experience in a fast-paced retail or tech environment (advantageous)
• Project coordination / project management experience
• SDF experience including WSP/ATR submissions (advantage)
• Working knowledge of SETA processes (advantage)
• Advanced MS Office skills (especially Excel and PowerPoint)
• Confident LMS administration
• Comfortable hosting virtual sessions (Zoom, Teams, Google Meet)
• Strong data tracking and reporting capability

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Job Description

• We are seeking a commercially driven and operationally strong General Manager to lead and grow our iStore Services portfolio, encompassing iStore Insure and iCare Plus warranty extension products across Mac, iPad, iPhone and Apple Watch.
• iCare serves as our proprietary warranty solution in the absence of AppleCare in South Africa, making this role critical to customer retention and the company’s value proposition. Full accountability for commercial performance, operational excellence, and strategic development of insurance and warranty products across all retail channels.

Key Responsibilities

Insurance Portfolio Management

• Drive insurance attach rate growth across all iStore retail channels
• Manage weekly new business acquisition and monthly net policy growth targets
• Oversee end-to-end insurance claims processes, ensuring SLA adherence and timely turnaround
• Improve customer onboarding, claims, and self-service journeys
• Collaborate with underwriting partners on product offerings and pricing
• Launch and manage promotional campaigns to drive in-store sales and attach rates

Warranty Portfolio Management

• Grow iCare Plus attach rates across all Lines of Business
• Develop and launch new iCare extension products
• Monitor performance by category and implement corrective actions
• Ensure competitive product positioning within the local market

Automation & Digital Projects

• Lead phased automation of registrations, uploads, and claims workflows
• Drive implementation of online self-service portals and digital insurance integrations
• Collaborate with Digital teams for seamless ecommerce and mobile integration
• Implement live reporting dashboards for KPIs and turnaround times

Roadshows & Store Engagement

• Plan and execute national roadshows at iStore locations
• Train and enable store teams on product knowledge, positioning, and sales techniques
• Identify underperforming stores and implement improvement strategies
• Strengthen relationships between Services and Retail teams
• Gather frontline feedback to inform product and process improvements

People Management

• Lead, coach, and develop a team of 4 direct reports (iCare Admin & Support, 2 Insurance Claims Administrators, 1 Project Coordinator)
• Manage recruitment, onboarding, performance reviews, and KPAs
• Conduct monthly and quarterly performance evaluations
• Manage IR processes and HR administration
• Develop succession plans and identify development opportunities for team members

Stakeholder & Partner Management

• Manage relationships with insurance underwriters and warranty partners
• Collaborate with Retail, Digital, Marketing, and Operations teams
• Provide regular reporting and strategic updates to senior leadership

Qualifications & Experience

• Relevant tertiary qualification in business, commerce, or related field
• Minimum 5 years’ team management experience
• Strong business partner or account management experience
• Project management capability
• Commercial and/or operational management experience
• Preferred: experience in insurance, warranty, or financial services products
• Preferred: experience in retail or consumer electronics environment
• Preferred: familiarity with the Apple ecosystem

Key Competencies

• Strong customer focus and commercial acumen
• Ability to drive innovation, automation, and continuous improvement
• Proven execution capability and ability to manage multiple workstreams
• Excellent analytical, organisational, and communication skills
• Sound judgement, initiative, and decision-making ability

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Role Purpose:

• The iStore Pre-Owned Marketing Manager is responsible for developing and executing the marketing strategy for iStore Pre-Owned. This includes managing digital and in-store marketing, trade-in promotions, creative campaigns, website content, newsletters, and social media engagement.
• The role ensures brand consistency, drives sales, and optimises marketing initiatives to achieve measurable business growth.

Key Responsibilities:

• Strategic Marketing & Brand Management: Develop and execute marketing strategies aligned with business goals, maintaining brand consistency across all channels, including the Reloved sub-brand.
• Digital Marketing & Campaign Execution: Plan, brief, execute, and optimise digital campaigns with a focus on ROAS, conversion metrics, and commercial performance.
• Website & SEO Management: Oversee website content, ensuring listings, promotions, and messaging are accurate, optimised for SEO, and designed for conversions.
• Newsletter & Email Marketing: Manage email campaigns including weekly newsletters, sales, and seasonal campaigns while driving database growth.
• In-Store Marketing & Merchandising: Ensure in-store marketing is accurate, engaging, and aligned with the broader marketing strategy.
• Trade-In Programme Marketing: Promote the iStore Pre-Owned trade-in programme through collateral, campaigns, and in-store initiatives.
• Social Media & Content Management: Grow and manage social media channels with engaging, high-quality content that supports commercial objectives.
• Budget Management: Manage marketing budgets effectively, ensuring spend optimisation and accurate financial administration.
• Stakeholder Collaboration & Reporting: Work with internal teams and external partners to ensure marketing aligns with business objectives.

Qualifications & Experience:

• Proven experience in marketing management, preferably within retail or e-commerce.
• Experience in digital marketing, social media, and campaign execution.
• Strong knowledge of SEO, email marketing, and in-store marketing strategies.
• Budget management and financial administration experience (Syspro advantageous).

Key Competencies:

• Ability to work in a fast-paced, multi-tasking environment.
• Attention to detail, accuracy, and meeting deadlines.
• Strong planning, organisational, and prioritisation skills.
• Copywriting and content creation skills.
• Excellent communication and stakeholder collaboration abilities.
• Highly motivated, adaptable, and dedicated to driving change.

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities
• Apply today!

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Job Description

• We are looking for a creative yet commercially driven Campaigns & Content Co-ordinator to join our eCommerce team.
• Reporting into the Conversion Manager, you will be responsible for planning, briefing, and delivering campaigns and content that drive traffic into on-site conversions.
• As we expand into new markets, you will play a pivotal role in shaping how we communicate with new audiences and translate campaign activity into measurable revenue growth.

Key Responsibilities

• Plan and manage the campaigns calendar across all active markets, ensuring activity is strategically aligned with trading priorities and seasonal peaks.
• Write and deliver clear, comprehensive creative briefs that enable the content, design, and trading teams to execute campaign activity to a high standard for web and app where necessary.
• Own the end-to-end delivery of on-platform campaigns, from initial concept through to live execution and post-campaign analysis.
• Develop and oversee content strategies that drive qualified traffic to the site and support conversion across key landing pages and product areas.
• Monitor and report on campaign performance metrics including traffic, conversion rate, revenue contribution, and engagement, providing regular insights to the Conversion Manager.
• Lead the localisation and launch of campaigns for new country markets, ensuring content is culturally relevant and optimised for each audience.
• Manage relationships with internal stakeholders and external agencies or suppliers where relevant, ensuring timely delivery of all campaign assets.
• Set up and manage promotion codes across relevant platforms, ensuring accurate configuration, timely activation, and clear internal communication of promotional mechanics.
• Produce regular promotional reporting, analysing the performance of discount and campaign codes against traffic, conversion, and revenue targets.
• Identify opportunities to test and optimise campaign content, using data and A/B testing to continuously improve performance.

Key Performance Areas

• On-time campaign brief delivery and launch calendar adherence
• Traffic driven by campaign activity, measured by sessions and channel contribution
• Campaign conversion rate and revenue attribution
• Content engagement metrics including bounce rate, time on page, and scroll depth
• Project management and stakeholder satisfaction scores
• New market campaign launches and performance against local KPI targets

Skills & Experience Required

• 2+ years of experience in an eCommerce campaigns, content, or digital marketing role
• Proven track record of planning and delivering campaigns that drive measurable commercial results
• Strong copywriting and briefing skills, with an ability to communicate ideas clearly and concisely
• Good understanding of conversion optimisation principles and on-site content strategy
• Experience using analytics tools (e.g. Google Analytics, or equivalent) to track and report on performance
• Highly organised with strong project management skills and the ability to manage multiple campaigns simultaneously
• A collaborative team player with excellent stakeholder management skills

Desirable

• Experience managing campaigns across multiple international markets
• Familiarity with A/B testing tools and CRO methodologies
• Exposure to email marketing, paid media, or CRM campaign delivery
• Portuguese language skills (spoken and/or written) are not required but would be a distinct advantage given our market expansion plans

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Job Description

• We have an exciting opportunity for a Campaigns & Content Assistant to join our eCommerce team and support the delivery of our campaigns and content programme.
• This is a fantastic entry-level role for someone passionate about digital marketing and eCommerce, offering broad exposure to campaign planning, content production, and performance reporting in a fast-growing, international business.

Key Responsibilities

• Support the Campaigns Coordinator and Conversion Manager with the day-to-day administration and coordination of campaigns across all markets.
• Track and manage campaign assets, ensuring all creative materials are organised, correctly filed, and delivered to the relevant teams on time.
• Assist in the preparation of campaign briefs, presentations, and supporting documentation across web & app where applicable
• Maintain and update the campaigns calendar, flagging any scheduling conflicts or risks to the Co-ordinator.
• Compile weekly and monthly performance reports, pulling data from relevant platforms and presenting it in a clear, consistent format.
• Maintain dashboards and reporting trackers, ensuring all metrics are up to date and accurately reflect live campaign performance.
• Assist in the setup and quality checking of promotion codes, ensuring they are correctly configured and live ahead of campaign launch dates.
• Support the production of promotional performance reports, pulling code usage and conversion data to help the team evaluate campaign effectiveness.
• Liaise with internal teams to chase outstanding assets, approvals, and deliverables, keeping campaigns on track.
• Support the onboarding of campaigns for new country markets, assisting with content coordination and localisation tasks as required.
• Support greater team in executions for key campaign periods. This may include product listings and image optimisation. 

Key Performance Areas

• On-time delivery and accuracy of asset tracking across campaigns
• Turnaround time and quality of brief and admin support
• Accuracy and timeliness of reporting and dashboard maintenance
• Responsiveness and feedback from coordinator and conversion manager
• Compliance with campaign tools, workflows, and SOPs
• Reporting for campaign and CRO initiatives 
• Progress against onboarding milestones and personal development goals

Skills & Experience Required

• Some experience in a marketing, content, or administrative support role (internship, placement, or entry-level considered)
• Strong organisational skills with excellent attention to detail
• Comfortable working with data and producing clear, accurate reports
• Good written communication skills and a professional approach to stakeholder interactions
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Proficient in Microsoft Office or Google Workspace (particularly Excel/Sheets and PowerPoint/Slides)
• A positive, can-do attitude and eagerness to develop within an eCommerce environment

Desirable

• Exposure to eCommerce or digital marketing platforms
• Familiarity with project management tools such as Asana, Monday.com, or Trello
• Interest in campaign analytics and conversion optimisation

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Job Description

• We are looking for a detail-oriented and commercially minded Product Co-ordinator to join our growing eCommerce team. As we expand into new country markets, this role will be central to ensuring our product catalogue is accurate, well-structured, and optimised for on-site search and discovery.
• You will work closely with the Product Manager and cross-functional teams to deliver a best-in-class product experience across all markets.

Key Responsibilities

• Own the end-to-end management of product listings across all active and newly launched markets, ensuring accuracy, completeness, and consistency at all times.
• Monitor and improve on-site search performance, identifying gaps in keyword coverage, search relevance, and zero-results queries, and actioning improvements accordingly.
• Maintain and develop category architecture to ensure products are correctly classified and easy for customers to navigate.
• Execute merchandising strategies across key site placements, including featured products, homepage slots, and promotional pages, with a focus on driving conversion.
• Lead the product onboarding process for new country launches, coordinating localisation of SKUs, pricing accuracy, and timely go-live.
• Conduct regular audits of the product catalogue to identify and resolve errors, inconsistencies, or outdated information.
• Collaborate with marketing, trading, and technology teams to ensure product content supports broader commercial objectives.
• Report on product and search performance metrics, providing actionable insights to the Product Manager on a regular basis.

Key Performance Areas

• Listing accuracy and completeness rates across the catalogue
• On-site search click-through rates and keyword ranking improvements
• Category relevance and customer navigation performance
• Revenue and conversion contribution from merchandised placements
• SKU onboarding delivery against new market launch timelines
• Quality and timeliness of cross-functional collaboration

Skills & Experience Required

• 2+ years of experience in an eCommerce product, merchandising, or catalogue management role
• Strong understanding of on-site SEO principles and search performance
• Hands-on experience working with Shopify 
• High level of attention to detail with the ability to manage large volumes of data accurately
• Comfortable working with product data feeds, spreadsheets, and content management systems
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Excellent communication skills and a collaborative working style

Desirable

• Portuguese proficiency beneficial (not mandatory)
• Experience working with other eCommerce systems
• Experience supporting international or multi-market eCommerce expansion
• Familiarity with product information management (PIM) tools
• Understanding of customer search behaviour and UX principles

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Job Description

• We are seeking a motivated and organised Product Assistant to support our eCommerce product team as we scale into new markets.
• This is an excellent opportunity for someone looking to build a career in eCommerce, with hands-on exposure to product listing, SEO, and category management.
• You will play an important operational role in keeping our catalogue accurate, well-optimised, and ready for growth.

Key Responsibilities

• Create and maintain product listings in line with brand standards, ensuring all content is accurate, complete, and consistently formatted.
• Support the optimisation of product titles, descriptions, and metadata to improve SEO relevance and on-site discoverability.
• Assist in the creation and management of site categories, including tagging, taxonomy, and ensuring products are mapped to the correct classification.
• Conduct regular data quality audits, identifying and resolving errors, duplicates, or missing information across the catalogue.
• Assist the Product Co-ordinator with new market onboarding tasks, including content localisation and bulk upload preparation.
• Maintain adherence to listing operating procedures and style guides, flagging inconsistencies and contributing to process improvements where relevant.
• Support the wider product team with ad hoc tasks as the business scales and new requirements emerge, including but not limited to reporting.

Key Performance Areas

• Volume and accuracy of listings created or updated
• SEO optimisation rate across titles, descriptions, and metadata
• Category creation quality and tagging consistency
• Speed and accuracy of data error resolution
• Compliance with listing processes and style guides
• Productivity output against weekly and sprint targets

Skills & Experience Required

• 1+ years of experience in an eCommerce, digital content, or product administration role (internship or placement experience considered)
• Good understanding of basic SEO principles as they apply to product content
• Strong attention to detail and a methodical approach to data management
• Comfortable working with spreadsheets and content management systems
• Ability to manage repetitive tasks at volume without compromising on quality
• A proactive attitude and willingness to learn in a fast-paced environment

Desirable

• Exposure to eCommerce platforms such as Shopify or Magento
• Experience with bulk product upload processes or data feed management
• Interest in international eCommerce and multi-market operations
• Portuguese or French language skills (spoken and/or written) are not required but would be a distinct advantage given our market expansion plans

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Job Description

• PART-TIME SALES CONSULTANTS WANTED!
• Are you passionate about technology and love engaging with customers? Do you thrive in a target-driven retail environment?
• At Core Group, we are expanding our Apple Retail division and are looking for dynamic, driven individuals to join our team as iPro (Apple) Sales Consultants within leading retail stores.

About the Role

• As an iPro Sales Consultant, you will represent the Apple brand within a larger retail environment. You’ll proactively engage customers, demonstrate the latest Apple products and services, and deliver world-class customer experiences while driving sales performance.
• You will be responsible for creating excitement around Apple technology and ensuring every customer interaction reflects the premium Apple standard.

Key Responsibilities

• Proactively approach and engage customers in-store
• Demonstrate and sell Apple products and services
• Identify customer needs and recommend suitable solutions
• Achieve and exceed individual sales targets
• Maintain high visual merchandising and brand standards
• Collaborate with internal teams and retail partners
• Ensure accurate stock handling and operational compliance

Minimum Requirements

• Matric (Grade 12)
• 1+ year customer-facing retail sales experience (electronics experience advantageous)
• Proven ability to achieve and exceed sales targets
• Strong communication and interpersonal skills
• Passion for technology and the Apple ecosystem
• Ability to work retail hours, including weekends
• Reliable transport

Competencies

• Target-driven and performance-focused
• Customer-centric mindset
• Energetic and confident communicator
• Strong team player
• Adaptable in a fast-paced retail environment
• Committed to continuous learning and growth

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Job Description

• PART-TIME SALES CONSULTANTS WANTED!
• Are you passionate about technology and love engaging with customers? Do you thrive in a target-driven retail environment?
• At Core Group, we are expanding our Apple Retail division and are looking for dynamic, driven individuals to join our team as iPro (Apple) Sales Consultants within leading retail stores.

About the Role

• As an iPro Sales Consultant, you will represent the Apple brand within a larger retail environment. You’ll proactively engage customers, demonstrate the latest Apple products and services, and deliver world-class customer experiences while driving sales performance.
• You will be responsible for creating excitement around Apple technology and ensuring every customer interaction reflects the premium Apple standard.

Key Responsibilities

• Proactively approach and engage customers in-store
• Demonstrate and sell Apple products and services
• Identify customer needs and recommend suitable solutions
• Achieve and exceed individual sales targets
• Maintain high visual merchandising and brand standards
• Collaborate with internal teams and retail partners
• Ensure accurate stock handling and operational compliance

Minimum Requirements

• Matric (Grade 12)
• 1+ year customer-facing retail sales experience (electronics experience advantageous)
• Proven ability to achieve and exceed sales targets
• Strong communication and interpersonal skills
• Passion for technology and the Apple ecosystem
• Ability to work retail hours, including weekends
• Reliable transport

Competencies

• Target-driven and performance-focused
• Customer-centric mindset
• Energetic and confident communicator
• Strong team player
• Adaptable in a fast-paced retail environment
• Committed to continuous learning and growth