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  • Posted: Mar 6, 2025
    Deadline: Not specified
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  • At Oneplan, we live by the philosophy that insurance should make life easier, not more complicated. That’s why we offer simple and affordable insurance plans without sacrificing quality. We don’t believe in sneaky clauses or conditions that come back to bite you when you need help the most.
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    Sales Performance Coach

    Key Responsibilities:

    • Provide one-on-one and group coaching sessions to improve sales techniques and conversion rates.
    • Identify performance gaps and develop customized coaching plans for individual agents.
    • Conduct live call monitoring and real-time feedback to optimize agent performance.
    • Implement and reinforce best practices for overcoming objections, closing sales, and providing great customer experiences
    • Analyze sales data and trends to identify improvement opportunities.
    • Work closely with team leaders and management to align coaching with business objectives.
    • Conduct workshops on sales strategies, product knowledge, and soft skills.
    • Assist in setting realistic performance goals and tracking progress against key KPIs.
    • Foster a culture of accountability, motivation, and continuous learning.

    Requirements:

    • Proven experience in a sales coaching, training, or leadership role within a call center environment.
    • Strong background in sales techniques, objection handling, and closing strategies.
    • Excellent communication and interpersonal skills to inspire and motivate agents.
    • Analytical mindset with the ability to interpret sales data and drive improvements.
    • Ability to work under pressure in a fast-paced, target-driven environment.
    • Strong time management and organizational skills.

     Job Specifications: Minimum Academic, Professional Qualifications & Experience required for this position

    • Grade 12 with English and a second language
    • Undergraduate/Postgraduate qualification in related field advantageous
    • 4 – 6 years experience as a Team Leader in a Sales Call Centre environment
    • Display an understanding and knowledge of the product and industry.
    • Meets FAIS Fit & Proper requirements as per legislation

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