Sales Performance Coach at Oneplan Underwriting Managers (Pty) Ltd

Key Responsibilities:

• Provide one-on-one and group coaching sessions to improve sales techniques and conversion rates.
• Identify performance gaps and develop customized coaching plans for individual agents.
• Conduct live call monitoring and real-time feedback to optimize agent performance.
• Implement and reinforce best practices for overcoming objections, closing sales, and providing great customer experiences
• Analyze sales data and trends to identify improvement opportunities.
• Work closely with team leaders and management to align coaching with business objectives.
• Conduct workshops on sales strategies, product knowledge, and soft skills.
• Assist in setting realistic performance goals and tracking progress against key KPIs.
• Foster a culture of accountability, motivation, and continuous learning.

Requirements:

• Proven experience in a sales coaching, training, or leadership role within a call center environment.
• Strong background in sales techniques, objection handling, and closing strategies.
• Excellent communication and interpersonal skills to inspire and motivate agents.
• Analytical mindset with the ability to interpret sales data and drive improvements.
• Ability to work under pressure in a fast-paced, target-driven environment.
• Strong time management and organizational skills.

 Job Specifications: Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and a second language
• Undergraduate/Postgraduate qualification in related field advantageous
• 4 – 6 years experience as a Team Leader in a Sales Call Centre environment
• Display an understanding and knowledge of the product and industry.
• Meets FAIS Fit & Proper requirements as per legislation