Sales Representative - Vascular Access, Critical Care & Airway | Durban at Salesworx Recruitment (Pty) Ltd

Purpose of the Role

• The Sales Representative will be responsible for driving sales and growth within the Vascular Access, Critical Care, and Airway division across the KwaZulu-Natal region.
• The incumbent will service existing accounts, develop new business, maintain strong relationships with healthcare professionals, and contribute to the overall success of Jehu Industries through effective sales and marketing activities.
• Region :  CBD, North Coast, South Coast, inland country trip.

Key Responsibilities

Sales & Business Development

• Service existing accounts and identify new business opportunities within the assigned territory.
• Meet and exceed sales targets and performance metrics.
• Conduct effective product presentations, demonstrations, and training to clinical personnel.
• Manage consignment and boot stock efficiently, ensuring accurate inventory tracking.
• Maintain accurate records of all customer interactions, sales leads, and territory performance in the CRM system (Force Manager).
• Monitor competitors’ activities, pricing, and product offerings; recommend strategies to management.
• Participate in after-hours and weekend activities such as training sessions and congresses when necessary.

Customer Relationship Management

• Build and maintain strong professional relationships with healthcare stakeholders, including physicians, key opinion leaders, nurses, theatre stock controllers, and hospital administrators.
• Resolve customer complaints promptly by investigating issues and recommending solutions.
• Gather customer requirements and provide feedback to management to ensure high levels of satisfaction.
• Collaborate with internal teams (Customer Service, Finance, Logistics) to support seamless service delivery.

Marketing & Promotional Activities

• Assist the National Product Manager and Sales Manager with product marketing, workshops, journal clubs, and educational events.
• Implement marketing strategies and tactical plans within the assigned territory.
• Promote the full range of products and services offered by Jehu Industries.
• Analyze sales and marketing performance and provide regular reports to management.

Training & Knowledge Development

• Maintain up-to-date product, clinical, and technical knowledge.
• Conduct training for customers and internal team members as required.
• Identify educational opportunities for customers to maximize ROI and product adoption.
• Attend relevant professional workshops, conferences, and congresses to stay informed of industry developments.

Administration & Reporting

• Submit timely daily call reports, weekly planners, and monthly and annual sales analyses.
• Manage expense claims in accordance with company policies.
• Ensure all activities comply with legal, ethical, and regulatory standards.
• Maintain accurate records of stock, quotations, and customer interactions.

Requirements

Qualifications & Experience

• Minimum: Grade 12 (Matric).
• Relevant degree, diploma, or medical/marketing qualification advantageous.
• Minimum of 2 years’ sales experience, preferably in the medical or hospital equipment industry.
• Knowledge of the KZN healthcare market and relevant customer base is advantageous. 
• Proven track record in sales with verifiable references.

Skills & Competencies

• Strong interpersonal, communication, negotiation, and presentation skills.
• Ability to build and maintain customer relationships.
• High level of motivation, self-confidence, and results orientation.
• Competence in planning, organizing, and managing territory effectively.
• Strong analytical, decision-making, and problem-solving abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and CRM systems.
• Ability to work independently and as part of a team.
• Flexibility to travel extensively within KZN and occasionally abroad.
• Professionalism, integrity, and adherence to company values.

Key Attributes

• Presentable, professional, and reliable.
• Honest, ethical, and customer-focused.
• Team player with strong leadership and collaboration skills.