Sales Support Administrator - Cape Town at Sanlam Group

Job Purpose

This position is accountable for the administrative support to sales teams, scheduling meetings on behalf of the manager, tracking quotes with Safrisk and building relationships with internal and external clients.

Formal Qualifications And Experience

• Matric
• Minimum 2 Years scheme administrator experience

Working Requirements And Knowledge

• MS Office & Excel Proficiency
• Basic Insurance understanding
• Product knowledge
• Written and verbal communication skills (speaking knowledge of English and at least 2 other national African languages)
• Accuracy in Detail

Key Responsibilities

• Management of New Business (Administrators, Group Schemes, Burial Societies)
• Installations, Renewals, Amendments and Terminations
• Ensure error rate of less than 1% on all processing transactions
• Ensure 100% adherence to all SOPS
• Ensuring that New Business requirements are adhered to
• Preparing our standard quote documents and sending them to clients and consultants
• Ensuring the quotes are sent to clients within the agreed SLA
• Monthly Reporting
• Ensure that work comply with set standards (100% Interaction logged timeously and accurately)
• Handle and resolve clients query within agreed timelines
• Client queries escalated to next level of expertise
• Amending benefits and personal details of members and dependants)
• Support and share information with distribution
• Identifying and reporting any suspicions activities

Behavioural Competencies, Skills And Attributes

• Analysing of Data
• Relating and networking
• Adapting and responding to change
• Coping with pressures and setbacks
• Interpersonal sensitivity
• Client service orientation
• Decisiveness
• Pro-activity
• Teamwork