SalesForce Administrator at Absa

Job Summary

• The main purpose of the role is to design and implement Salesforce solutions using standard configuration and establish configuration best practices. Create and manage complex workflow rules, data validation and triggers. Develop, create and schedule running of customized reports and dashboards. Act as main consultant to Business in solution configuration of new products and enhancements to existing functions. Mentor Junior Salesforce.com Administrators. . May also perform implementation, configuration, or tuning. The Senior Salesforce Administrator is responsible for the administration; this includes system configuration, (maintenance, system enhancements/upgrades, etc.), creation of reports and dashboards, end-user training and data integrations, ensuring data hygiene and integrity. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. The ideal candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. You will identify new and creative opportunities to leverage Salesforce.com and its database to support additional business processes or functions. You will also be motivated, team oriented and passionate about Salesforce technology.

Job Description

• Administer the Salesforce platform: Serves as the technical point of contact for the Salesforce platform and related applications to external partners seeking integration or data sharing. Logs and manages support cases reported to Salesforce.com and application vendors. Provides expertise and advice on Salesforce products and solutions. Ensures proper security measures are in place and are followed. Manages security settings that provide user access to data. Ensures controlled process in the delivery of new functionality including migration of changes across development, test and production instances.
• Configure and customize Salesforce and extended applications: Configures Salesforce and related applications to satisfy business requirements, working within Absa's governance structure to execute on changes. Collaborates with fellow Salesforce engineers, volunteers to determine reporting, and dashboard requirements, creating ad hoc and customized reports and dashboards as needed. While adhering to Absa’s Salesforce architecture, creates and manages Salesforce configurations to include email templates, document creation templates, validation rules, approval processes, workflow rules, process builder actions, lightning pages, page layouts, data fields, sharing rules, list views, email templates, auto-assignment rules, triggers and other Salesforce features. Configures integrations with other internal and external applications. Implements Salesforce apps from the Salesforce AppExchange and vendors. Implements periodic application releases as delivered by vendors.
• Provide customer and application support: Works directly with Analysts and Junior Engineers to provide application support by responding to tickets; analyzes the cause of and resolves production issues. For non-project efforts, works with the Senior Systems Manager to manage expectations for delivery and participation, establishing timelines for joint efforts and working to maintain customer engagement and adherence to schedule. Provides individual and group training and produces training materials (videos, documentation, help sections). Oversees evaluation of features of periodic updates of installed Salesforce applications, identifies features of interest to key stakeholders and determines with them the roadmap for rolling out new features. Along with Salesforce Internal Administrator, provides mentorship to Salesforce Junior Administrator.
• Maintain integrity of Salesforce data: Maintain a consistently high level of quality of application data through continuous data quality oversight and maintenance. Identify duplicate and incomplete records and work with team data owners for resolution. Manage bulk data imports and updates. Work closely with data governance team to maintain data standards. Assist with data analysis.
• Provide testing support: Assists with planning and testing of Salesforce and application enhancements, fixes and updates including the development and execution of test plans and scripts and the coordination of user acceptance testing.
• Proactively provide ongoing systems administration, including data management and architecture, documentation, reporting, end-user training as well as develop operating processes and procedures consistent with policies related to platform use.
• Assists Jr Salesforce Administration staff: serves as resource for more junior members, provides guidance and best practices
   

Skill Know How:

• Strong administration skills and detailed orientated with solid analytical skills
• Must understand and be familiar with the software development life cycle
• Excellent at troubleshooting in complex software issues, including those in unfamiliar code
• be an active and enthusiastic team player
• be able to take responsibility for planning and delivering team activities
• be willing to adapt to, and lead initiatives that contribute to significant changes in either technology or environment
• be interested in self-development including the maintenance of personal technical competence in all relevant areas
• Effective communicator and influencer to technical and non-technical audiences with excellent relationship management skills
   

Skill Knowledge: and Qualification

• 4 Years Salesforce Administration Experience
• 2-4 Years in Finance Industry related position
• 2 Years management working with Visual Force/Apex and Lightening Components
• Strong analytical skills and problem-solving skills.
• Strong interpersonal and business communication skills.
• Ability to manage and prioritize multiple tasks in a dynamic work environment.
• HTML / CSS / Javascript or related skills
• Bachelor's degree or equivalent work experience in Management Information Systems, Business Administration, non-profit administration or related field.
• Salesforce Administrator certification.
• Understanding of the Salesforce platform as well as Salesforce CRM best practices and resources.
   

Qualifications

• Bachelor's Degree - Information Technology, Experience in a similar environment