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  • Posted: Jun 18, 2020
    Deadline: Not specified
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    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
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    Database Security Engineer

    Job Description
    What you’ll get to do:
    The role is within the Converged Security Office and your responsibilities will include the following:

    • Designing, developing, testing, documenting, monitoring, and implementing information and database security solutions to enforce security strategies and support to new/existing systems in accordance with policies, standards, guidelines and procedures
    • Serve as a trusted partner to business, operations, development, risk and compliance teams providing database security subject matter expert (SME) guidance and analysis
    • Managing a database activity monitoring (DAM) platform for security and audit compliance, including policy creation, event and trend analysis, performance monitoring and infrastructure maintenance
    • Developing and maintaining database security standards, guidelines and procedures for hardening database configurations, users and roles, profiles, etc.
    • Refining and enhancing existing controls, policies, standards, procedures, and guidelines to prevent the unauthorized use, release, modification, or destruction of data
    • Evaluating updates to new/existing database security controls by determining the strengths/weaknesses and coordinate the testing and implementation of the new/enhanced controls with all business partners that are affected
    • Identifying weak links in information security products and determine how to mitigate the control deficiencies
    • Enhancing preventive systems used to stop and/or deter security breaches
    • Evaluating database security patches from vendors and assesses potential risk and work with stakeholders to address vulnerabilities
    • Respond to security Incidents and assist with incident investigations
    • Performing root cause analysis of security violations to determine if they are the result of misconfiguration or malfunction or if they are malicious, and taking appropriate action depending on circumstances
    • Evaluating new database releases/updates to ensure they are appropriately integrated into the security program and existing controls are effective with the updates
    • Working with database custodians at different levels of the organization to understand their respective security needs and assist with implementing practices and procedures consistent with the bank information security policy
    • Conducting and identifying database security compliance issues and ensure that any non-compliance to security baseline configurations are identified, tracked and assigned to stakeholders for remediation
    • Working with internal and external auditors to demonstrate and provide evidence of security controls are adherence to regulatory compliance
    • Executing and enhancing monitoring systems used to detect and report security violations
       

    What do you need to get in?

    • Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or Related Fields or relevant industry certifications and comparable experience
    • CISSP certification or any security related certification-preferred, but not essential
    • Experience required:
       
      • Database security, monitoring and protection
      • Database activity monitoring platforms such as Imperva Data Security and Data Risk Analytics (DRA), IBM Guardium
      • Experience working knowledge of databases and database technologies
      • Familiarity with Azure & AWS technologies and methods including RDS (Relational Database Service)
      • Cybersecurity experience in regulated banking or financial environment
      • Information security
    • Ability to understand security risks and controls, to analyze various methods of controlling information security problems, determine the strengths and weaknesses of each method and implement the best cost-justified solution
    • Knowledge of major database platforms such as Oracle, SQLSERVER, MySQL, etc.
    • Working knowledge of at least two or more operating systems and corresponding security systems in use at the Bank (Linux, Unix, Windows, etc.)
    • Identify weak links in information security products and determine how to mitigate the control deficiencies
    • Maintain familiarity with industry trends and current security practices
    • Demonstrate ability to manage complex projects in an effective manner. This includes the ability to prepare detailed task plans outlining all requirements to complete the given assignment
    • Evaluate business process and application software, which effect the integrity, functionality, and reliability of the Bank's network and systems
    • Passionate, positive and driven attitude
    • Good communication (written and verbal) and interpersonal skills
    • Reliable time management and organization skills
    • Demonstrates the ability to convey technical findings in simple language
    • Proactive mindset and actions
    • Aptitude to lead complex efforts with minimal supervision
    • Willingness to collaborate across the organization
    • Ability to lead complex efforts with minimal supervision
    • Proven ability to work independently and as a team member
    • Flexibility to work in varying business functions and capabilities
    • Capability to adapt to new and changing environment and handle multiple priorities, including to learn quickly
    • Knowledge of Data protection, Database Firewall, Data Loss Prevention (DLP), Data Classification

    If you’re passionate about working in a fast-paced environment and contributing to the exciting world of Security by leading from the front, we would love to hear from you!

    Qualifications

    • Bachelor`s Degrees and Advanced Diplomas - Physical, Mathematical, Computer and Life Sciences, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment at junior specialist level, IT Security (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Process optimisation (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)

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    Support Engineer

    Job Summary

    • Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.


    Job Description
    Devops & Support

    • Apply problem solving skills to solve technical problems on existing applications
    • Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
    • Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
    • Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
    • Provide inputs into application documentation for end users
    • Leverage application documentation to guide users through application support processes
    • Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
    • Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
    • Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
    • Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
    • Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
    • Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
    • Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
    • Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
    • Compile and maintain inventory of applications and related details
    • Meet all SLA requirements associated with application support being provided
    • Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
    • Maintain awareness of application risks and opportunities for improvement
       

    Qualifications

    • Bachelor's Degree - Information Technology, Experience in a similar environment

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    UX Designer

    Job Summary

    • User Experience designers are responsible for interaction design on projects as well as project and stakeholder management. User Experience Designers at AVP level are expected to be well-practised practitioners within their design discipline. They will need to competitively position Absa’s user experience through activities that improve the usability, usefulness, and desirability of the user experience, in line with the overall Group, Segment, Product and Marketing objectives.


    Job Description
    Are you passionate about all things Design? The perfect opportunity exists for you in CIB’s Design team. As a User Experience Designer you will be responsible for interaction design on projects as well as project and stakeholder management. User Experience Designers are expected to be well-practised practitioners within their design discipline. You will need to competitively position Absa’s user experience through activities that improve the usability, usefulness and desirability of the user experience, in line with the overall Group, Segment, Product and Marketing objectives. Your responsibilities will also include:

    • Working with the internal clients to fully understand what the business wants and to establish clear creative briefs for projects, guiding them in a suitable direction
    • Working with other partners to deeply understand the needs and characteristics of target customers
    • Rigorously analysing business and customer needs alongside potential design options
    • Assisting in the creation of fully-documented interaction designs, including interface specifications and other interaction design deliverables
    • Assisting in clearly explaining the design approach, process and timelines to business stakeholders
    • Developing scenarios, navigation models and prototypes for demonstration of concepts
       

    Education And Experience Required

    • Degree or diploma in a Design discipline such as product, industrial, service, interaction, digital or visual design or equivalent qualification
    • NQF Level 4
    • 3 years Technical experience
    • Able to create and use personas and produce illustrated customer journeys
    • Ability to communicate ideas through drawing, digital tools, prototyping, model making etc
    • 2 years’ experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry and usability testing
    • 2 years’ experience in each of the usability and software engineering cycle phases (analysis, design, implementation and deployment)
       

    Qualifications

    • Agile ways of working (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas, Commercial mindset - Junior (Meets all of the requirements), Creative and innovative thinking (Meets all of the requirements), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements), Software design (Meets all of the requirements)

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    Specialist Product Engineer

    Job Summary

    • Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.


    Job Description
    DevOps

    • Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
    • Contribute to all phases of the development lifecycle including
    • Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
    • Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
    • Experience in Cobol development, JCL, VSAM
    • Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
    • Apply general design patterns and paradigms to deliver technical solutions
    • Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
    • Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
    • Automate tasks through appropriate tools and scripting
    • Debug existing source code and polish feature sets.
    • Work with integrated teams and other developers to improve and evolve technical products and services
    • Align all application development & development process to Group Architecture & Infrastructure guidelines
    • Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
    • Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
    • Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
       

    People

    • Conduct peer reviews, testing, problem solving within and across the broader team
    • Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
       

    Risk & Governance

    • Identify technical risks and mitigate these (pre, during & post release)
    • Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
    • Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
       

    Qualifications

    • Bachelor's Degree - Information Technology, Experience in a similar environment

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    SalesForce Administrator

    Job Summary

    • The main purpose of the role is to design and implement Salesforce solutions using standard configuration and establish configuration best practices. Create and manage complex workflow rules, data validation and triggers. Develop, create and schedule running of customized reports and dashboards. Act as main consultant to Business in solution configuration of new products and enhancements to existing functions. Mentor Junior Salesforce.com Administrators. . May also perform implementation, configuration, or tuning. The Senior Salesforce Administrator is responsible for the administration; this includes system configuration, (maintenance, system enhancements/upgrades, etc.), creation of reports and dashboards, end-user training and data integrations, ensuring data hygiene and integrity. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. The ideal candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. You will identify new and creative opportunities to leverage Salesforce.com and its database to support additional business processes or functions. You will also be motivated, team oriented and passionate about Salesforce technology.


    Job Description

    • Administer the Salesforce platform: Serves as the technical point of contact for the Salesforce platform and related applications to external partners seeking integration or data sharing. Logs and manages support cases reported to Salesforce.com and application vendors. Provides expertise and advice on Salesforce products and solutions. Ensures proper security measures are in place and are followed. Manages security settings that provide user access to data. Ensures controlled process in the delivery of new functionality including migration of changes across development, test and production instances.
    • Configure and customize Salesforce and extended applications: Configures Salesforce and related applications to satisfy business requirements, working within Absa's governance structure to execute on changes. Collaborates with fellow Salesforce engineers, volunteers to determine reporting, and dashboard requirements, creating ad hoc and customized reports and dashboards as needed. While adhering to Absa’s Salesforce architecture, creates and manages Salesforce configurations to include email templates, document creation templates, validation rules, approval processes, workflow rules, process builder actions, lightning pages, page layouts, data fields, sharing rules, list views, email templates, auto-assignment rules, triggers and other Salesforce features. Configures integrations with other internal and external applications. Implements Salesforce apps from the Salesforce AppExchange and vendors. Implements periodic application releases as delivered by vendors.
    • Provide customer and application support: Works directly with Analysts and Junior Engineers to provide application support by responding to tickets; analyzes the cause of and resolves production issues. For non-project efforts, works with the Senior Systems Manager to manage expectations for delivery and participation, establishing timelines for joint efforts and working to maintain customer engagement and adherence to schedule. Provides individual and group training and produces training materials (videos, documentation, help sections). Oversees evaluation of features of periodic updates of installed Salesforce applications, identifies features of interest to key stakeholders and determines with them the roadmap for rolling out new features. Along with Salesforce Internal Administrator, provides mentorship to Salesforce Junior Administrator.
    • Maintain integrity of Salesforce data: Maintain a consistently high level of quality of application data through continuous data quality oversight and maintenance. Identify duplicate and incomplete records and work with team data owners for resolution. Manage bulk data imports and updates. Work closely with data governance team to maintain data standards. Assist with data analysis.
    • Provide testing support: Assists with planning and testing of Salesforce and application enhancements, fixes and updates including the development and execution of test plans and scripts and the coordination of user acceptance testing.
    • Proactively provide ongoing systems administration, including data management and architecture, documentation, reporting, end-user training as well as develop operating processes and procedures consistent with policies related to platform use.
    • Assists Jr Salesforce Administration staff: serves as resource for more junior members, provides guidance and best practices
       

    Skill Know How:

    • Strong administration skills and detailed orientated with solid analytical skills
    • Must understand and be familiar with the software development life cycle
    • Excellent at troubleshooting in complex software issues, including those in unfamiliar code
    • be an active and enthusiastic team player
    • be able to take responsibility for planning and delivering team activities
    • be willing to adapt to, and lead initiatives that contribute to significant changes in either technology or environment
    • be interested in self-development including the maintenance of personal technical competence in all relevant areas
    • Effective communicator and influencer to technical and non-technical audiences with excellent relationship management skills
       

    Skill Knowledge: and Qualification

    • 4 Years Salesforce Administration Experience
    • 2-4 Years in Finance Industry related position
    • 2 Years management working with Visual Force/Apex and Lightening Components
    • Strong analytical skills and problem-solving skills.
    • Strong interpersonal and business communication skills.
    • Ability to manage and prioritize multiple tasks in a dynamic work environment.
    • HTML / CSS / Javascript or related skills
    • Bachelor's degree or equivalent work experience in Management Information Systems, Business Administration, non-profit administration or related field.
    • Salesforce Administrator certification.
    • Understanding of the Salesforce platform as well as Salesforce CRM best practices and resources.
       

    Qualifications

    • Bachelor's Degree - Information Technology, Experience in a similar environment

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    Junior Designer

    Job Description

    An exciting opportunity exists within the CIB Digital team for a Junior designer who will perform supporting functions in terms of visual design on projects. If you are successful in this role, you will be required to:

    • Work with the internal clients from project outset to fully understand what the business wants and to produce clear creative briefs for the projects
    • Work with other partners to deeply understand the needs and characteristics of target customers
    • Provide useful input to other design disciplines
    • Assist Lead Designer/Design Director in developing plans for projects, outlining the key tasks, the people responsible for them and the order in which they will be completed.
    • Provide updates on progress to business stakeholders/other members of the team
       

    Education And Experience Required

    • Required: Diploma in Graphic Design or Previous Digital Agency Experience
    • Preferred: Relevant B Degree (Fine Arts or Graphic Design)
    • Preferred: Some experience of doing ‘hands-on’ visual design working on multiple projects across various platforms and devices – for example, desktop applications, mobile apps and web.
    • Deeply familiar with relevant design software, particularly, Adobe Photoshop and Illustrator (Indesign, After Effects and Fireworks would also be desirable)
    • Preferred: experience of wireframing and prototyping using tools such as Axure, Omnigraffle and Flash
       

    Qualifications

    • Bachelor`s Degrees and Advanced Diplomas, Experience in a similar environment

    go to method of application »

    Manager Service Delivery

    Job Summary

    Proactively work with business unit technical product and service teams (tribes & squads – internally & externally) to enable business continuity & consistent, quality technology service availability and resilience. Ensure the ongoing alignment of people, processes and systems for optimal service performance. This includes partnership of the business across the end-end service management value chain & includes the following key areas of focus:

    • Service Management (Service Mapping, Service Reviews, Service Cataloguing & Updates, Service Performance Monitoring, Service Processes)
    • Reporting & Document Management
    • Change & Release Planning
    • Event & Incident Management
    • Risk, Governance & Compliance
       

    Job Description
    Accountability: Service Delivery Management

    • Leverage deep technical expertise and cross domain knowledge to accurately map IT services for assigned technology product & service areas This includes mapping & formally documenting & modelling all assets, resources, dependencies, accountabilities & associated risks & costs across the IT infrastructure environment (internally & externally provided).
    • Work with a range of stakeholders to define service parameters and standards
    • Collaborate with technical teams to effectively document & store service maps & associated service parameters including all architecture & infrastructure models, service standards and parameters, capacity & capability requirements etc.
    • Continuously revise & update service catalogues & parameters to reflect ‘current state’ of the area aligned to change & release planning processes for the business area
    • Leverage deep technical (technology & ITSM) knowledge & expertise & proactively assess the overall service health of the area (regularly)
    • Leverage these regular health assessments to proactively identify & prevent service availability, stability & overall performance risk for assigned products and services

    Facilitate start of day health checks with relevant technical teams including chairing of daily production meetings

    • Conduct ongoing service reviews against defined standards and parameters
    • Continuously monitor service performance and identify risk (ahead of major events & incidents)
    • Consolidate health assessment & specific service review information & translate this into impactful & relevant business insights to guide continuous improvements in technical product and service development (run & change) and associated changes & releases
    • Drive service improvement & SLA achievement across the business area (influence stakeholders for optimal service delivery)
    • Drive service resilience objectives across the business area & show significant improvements in resilience through effective capability & awareness building within and across technology product & service teams
    • Assume one stop shop accountability for the accuracy of all Service Information Management Systems (e.g. Stability and Resilience, etc.)
    • Drive the adherence to Service Management processes (Incident (major and standard), problem and change), and produce of the relevant process deliverable (i.e Executive Incident Summary)Work with agile & waterfall teams to assess capacity & capability requirements to deliver optimal service performance & ensure any gaps identified are closed
    • Leverage deep technical expertise & cross domain knowledge to contribute to the development of Group ITSM standards and processes
    • Leverage deep technical expertise and cross domain knowledge to positively contribute to the definition of SLA’s for the assigned business area

    Accountability: Change & Release (Operational Readiness)

    • Work collaboratively with operational readiness and technology teams to define / predict potential change & release impact across the business (own services & dependent / interdependent services)
    • Coordinate the development of consolidated change & release plans for defined area (no surprises!!)
    • Work collaboratively with and embedded as part of agile teams & waterfall project teams to effectively plan changes & releases (all resourcing, timing / scheduling etc., performance metrics & parameters etc.)
    • Define service parameters and changes aligned to changes & releases planned and communicate these across dependent / interdependent groups of users

    Accountability: Incident Management

    • Cascade & embed all incident management processes & practices in the assigned business area
    • Work embedded across squads to lead incident & event management resolution
    • Ensure all events are appropriately recorded and managed to conclusion (aligned to Group Incident / Event Management Standards and practices)
    • Leverage event management insights & translate lessons learnt across all relevant stakeholder groups (no repeat incidents!!)
    • Ensure the accuracy of event management data & event status on the CMDB & ensure event management data is relevant, usable & beneficial to the organisation (speak the language of the business)
    • Work collaboratively with the Group Resilience teams to positively contribute to the continuous improvement of event management processes and practices
    • Promote incident prevention & repeat incident prevention through proactive service reviews, relevant business insights and capability building routines & processes
    • Achieve all incident / event management targets and standards (e.g. quality of resolution, time to resolution, cost impact, customer impact etc.)

    Accountability: Finance, Risk & Governance

    • Understand the service cost relationship and drive continuous service delivery improvement for maximum customer & business impact
    • Ensure business area alignment to all Group Technology Standards, Processes & Practices (Engineering & DevOps, Security, Architecture, Infrastructure, Change & Release, DR, all end to end Service Management Activity – SLA, OLA, DR, MIM, etc.)
    • Ensure business area compliance to all regulatory requirements
    • Execute all risk related activity e.g. audits, compliance & ensure audit compliance & corrective post audit action & resolution across teams & hold one stop shop accountability for all unresolved risk (including prevention)
    • Lead reporting & remediation on all non-compliant activity across the a technical product / service area – on time & quality & in alignment with Group & Regulatory standards
    • Ensure business alignment to relevant industry standards e.g. ITIL
    • Maintain effective MI, knowledge management & document management processes & practices aligned to Group & Regulatory standards and practices

    Accountability: People

    • Coach & mentor technology & service management teams on various areas of expertise (technical landscape / service management)
    • Conduct peer reviews, & problem solving within and across the broader team as required
    • Provide technical subject matter expertise and support in the attraction and recruitment of Service Management resources
    • Participate as a subject matter expert in the development & development planning of the broader Service Delivery team as required
    • Support the people change teams & or Group Service Engineering teams in the design of adoption processes, training material etc.
    • Support Group Wide capability building processes
       

    Qualifications

    • Bachelor's Degree - Information Technology, Experience in a similar environment

    Method of Application

  • Send your application

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