Salesforce Production Support Engineer at Absa Group Limited (Absa)

Job Summary

Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

Accountability: DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site

Kubernetes environments – supporting and managing your applications all the way to production)

• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana /NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management,

testing, integration etc.

• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in
• preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

Accountability: People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of

major incidents

Preferred Education

• NQF 4 or Equivalent NQF 4 qualification
• Salesforce Admin accreditation
• NQF 6 (Information Technology) or Equivalent NQF 6 qualification

Minimum Experience

• 3+ years experience in Financial Service developing applications of which 1 year and 6 months is on the Salesforce.com platform.

Knowledge And Skills

• Advanced knowledge of programming languages (APEX, VisualForce, JavaScript, SOQL, HTML5 etc.).
• Strong ability to interface with end users to solve issues and elicit requirements.
• Solid understanding of key SFDC architectural concepts (e.g., API and governor limits) and how they influence design.

Education

• Bachelor's Degree: Information Technology