Salesforce Technical Business Analyst (Cape Town) at Ninety One

In this role you will:

• Understand and add value to all business, process, functional and technical discussions
• Be proficient in the design and configuration of the Salesforce Platform covering the user interface (page layouts, dynamic forms, lightning web components, etc), process automation (flow, processes, einstein, etc) and data layer (data model, storage, etc).
• Work with service users and leaders to guide discovery, research, and design efforts to create effective and efficient technology solutions to the service teams
• Facilitate the creation of customer journeys from inception to completion
• Create innovative ways to drive user adoption and upskilling
• Advocate for design quality and vision alignment within solution recommendations
• Apply design thinking methodologies
• Have deep functional, technical and capability knowledge of the Salesforce platform
• Work closely with the end users to understand their business needs and deliver innovative solutions to ensure their success
• Be used to working in an agile manner, managing sprints and backlogs
• Regularly attend service team meetings to proactively identify where Salesforce could be leveraged or improved to support the users
• Be responsible for the end-to-end design and delivery of new features and enhancements
• Own on-boarding, training, increasing adoption and building high levels of user satisfaction
• Be accountable for the platform governance and ensure standards are met and maintained across the service product team
• Keep up to date with Salesforce innovation and be an active part of the Salesforce community, actively bringing learnings and ideas to our organisation

You should consider applying if you have:

• Salesforce Service Cloud certification, (to at least Platform builder level)
• A minimum of 5 years hands-on Salesforce or similar CRM experience in an agile methodology framework
• Thrive on working with a wide range of personalities
• Can focus on what is important, not urgent
• Have the skills to span business, innovation, design, delivery, and adoption
• Prioritise the success of your users
• Are passionate about creating innovative user experiences and solving business challenges
• Enjoy being creative and can bring your ideas to life
• Are comfortable managing multiple tasks and can quickly adjust priorities

Some of the attributes we look for in a person are:

• Ability to analyse, interpret and assimilate information
• A client focused and collaborative approach
• Intellectual curiosity
• The ability to ‘approach and own’ and continuously look for opportunities to develop
• Driven by results