Salvage Case Management Agent: Non-Motor (JG10) at Santam Insurance

KEY RESPONSIBILITIES

• Conducts the follow-ups on non-motor salvage by Salvage service providers.
•  Ensures that salvage is sold as per the target.
• Drive salvage sales against turnaround times 
• Track the salvage payments against sales.
• Verify if payment of salvage is deposited into Santam’s account.
• Liaising with internal and external, Salvage dealers) stakeholders
• Handle queries from stakeholders
• Adherence to SOP and SLA
• Ensures client satisfaction and targets are met.
• Escalate complaints to the relevant Team Managers or Departments.
• Ensures that salvaged assets are auction-ready within the given TAT from when the Upliftment is completed by the Assessor.
• Track Non-Motor assets with relevant Salvage suppliers as per SLA.
• Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA.
• Handles the cancellation request coming from the Merit Claims/ Non-Motor Assessing Departments
• Ensure that the systems are utilized per the Salvage SOP
• Identifies gaps between the Salvage department processes and that of the Assessing environment.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Minimum 2 - 5 years’ experience in the short-term insurance industry.
• Minimum of 2 -3 years salvage experience. 
• Must have a good knowledge of Ms Excel.