Open Jobs at Santam Insurance

DUTIES

• Analyse and develop the proper test coverage with the Business/Data Analyst/ Product Owner
• Responsible for creating and executing test scripts 
• Identify and create necessary test data 
• Check test results and log defects
• Analyse test failures
• Analyse metrics for quality assessment
• Analyse risks, develop contingencies, and plan testing accordingly.
• Extract information, as requested by clients, from different databases.
• May work with Business/Data Analyst to influence and monitor User Acceptance Testing.
• Track and monitor errors and test results with project team
• Testing progress reports to management for overall testing reporting.
• Responsibilities may require after hours and weekend work in response to needs of the systems being supported.

QUALIFICATIONS AND EXPERIENCE

• Relevant Tertiary IT/Testing Qualification (Degree or diploma)
• Minimum of 3 years BI testing experience 
• Testing on large volumes of data
• Testing certification (ISTQB – Foundation certificate) will be an advantage
• Previous experience in tools like JIRA and Xray will be beneficial
• Experience using Microsoft SQL server management studio will be beneficial
• Experience writing SQL queries is critical for this role
• Experience utilizing exploitation tools 
• Experience in software testing methodologies (agile, waterfall, data, functional and non-functional), test planning, test cases development, execution of test cases
• Experience in developing test cases and test scenarios from use cases and/or requirements specifications
• Experience with Requirements Management, Test Management and Defect Management Tools. 
• Experience with Release processes

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KEY RESPONSIBILITIES

• Consult with business to identify business problems and opportunities 
• Assist with conceptualization, proposal of solution and business case development
• Analyse and decompose relevant business processes and understand the impact on business 
• Elicit, analyse, document and maintain business requirements and functional specifications
• Administration, planning and organizing of work to ensure successful and on time delivery
• Ensure that solutions deliver on business expectation
• Participate in quality assurance and user acceptance testing 
• Investigate production incidents and change requests to identify solutions and work with development team to implement solutions
• Provide support and collaborate with project management, change management, training, design, development and testing competencies 
• Comply with company policies and procedures, standards and methodologies
• Stay current on industry practices and trends in the short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes
• Assist with compilation of monthly statistics and reporting  

QUALIFICATIONS AND EXPERIENCE

• Degree related to business analysis and information systems e.g. B. Com
• Relevant Tertiary qualification or certificate/diploma in Business Analysis from an industry recognized training institution
• 3 - 5 years’ experience as Business Analyst e.g. CBAP will be advantageous
• 3 - 5 years’ Finance regulatory and compliance experience advantageous.
• Experience with working in an agile environment e.g. Scrum, managing product backlogs and writing user stories
• Experience in the use of software and process modeling methodologies and tools 
• Experience working with Atlassian (Jira and Confluence) advantageous
• Experience in workshop facilitation and communication with stakeholders both internal and external and at different levels of the organisation
• Experience in the use of project management techniques and methodology advantageous
• Experience in the regulatory and compliance environment advantageous
• Experience in the short-term insurance industry advantageous
• Delivering results and meeting customer expectations
• Relating and networking
• Applying expertise and technology
• Achieving personal work goals and objectives

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KEY RESPONSIBILITIES

• Conducts the follow-ups on non-motor salvage by Salvage service providers.
•  Ensures that salvage is sold as per the target.
• Drive salvage sales against turnaround times 
• Track the salvage payments against sales.
• Verify if payment of salvage is deposited into Santam’s account.
• Liaising with internal and external, Salvage dealers) stakeholders
• Handle queries from stakeholders
• Adherence to SOP and SLA
• Ensures client satisfaction and targets are met.
• Escalate complaints to the relevant Team Managers or Departments.
• Ensures that salvaged assets are auction-ready within the given TAT from when the Upliftment is completed by the Assessor.
• Track Non-Motor assets with relevant Salvage suppliers as per SLA.
• Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA.
• Handles the cancellation request coming from the Merit Claims/ Non-Motor Assessing Departments
• Ensure that the systems are utilized per the Salvage SOP
• Identifies gaps between the Salvage department processes and that of the Assessing environment.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Minimum 2 - 5 years’ experience in the short-term insurance industry.
• Minimum of 2 -3 years salvage experience. 
• Must have a good knowledge of Ms Excel.

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What will make you successful in this role?

Claims Practice Management 

• Attend and manage all aspects related to a portfolio of specialist claims such as claims registration, case management, drafting, diary, recoveries, and settlement negotiations.
• Draft settlement agreements and other legal documents within mandate as per the Claims Governance Folder.
• Strategically manage a portfolio of claims.
• Manage loss adjusters and attorneys appointment on matters and ensure compliance with agreed service level agreements.
• Monitor and manage legal spend of attorneys and loss adjusters.
• Manage system processing and compliance with systems by way of payments, updating signed off reserves, proper recordal of information etc.
• Attend to Operational duties as allocated 
• Compile and manage risk reports when required
• Actively manage and record claims above certain thresholds as per The Claims Governance Folder and report on matters to Claims Co and Executive where required.
• Comply with internal and external regulatory framework and internal and external processes and procedures in accordance with organisational standards.
• Draft processes and procedures that are compliant with relevant regulatory framework and applicable legislation. 
• Effectively liaise and interact with Underwriters.  

Analysis

• Consider, analyse and interpret insurance policy and the contractual impact thereof for the determination of coverage;
• Critically analyse the facts of the matter and their impact on the underlying policy.
• Draft opinions on the interpretation of coverage in relation to the facts and the applicable policy, present and motivate;
• Draft opinions on merits and quantum of matter with the relevant caselaw and legislation applicable;
• Apply critical thinking to ensure appropriate decisions on merits, quantum and policy response.
• Critically consider and evaluate information provided and identify information required.
• Conduct a strategic assessment of claims and make strategic decisions and recommendations on handling of claims.
• Develop and maintain an understanding of technical and legal aspects impacting on the policy’s operation.
• Make representations and recommendations on improved wording and trends identification to underwriters 

Individual Claims Leadership

• Be involved in continuous training and development in respect of Case Law, Policy wording, etc. 
• Assist in identifying and developing SOP’s and processes to ensure claims department effectiveness.
• Take initiative in creating opportunities of interaction with Brokers and Insureds.  

Client Liaison (Internal and External)

• Liaise with clients to resolve queries to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Prepare for and attend meetings and consultation with brokers, insureds, legal representatives and loss adjusters.

Qualification and Experience

• Matric 
• Law Degree 
• Admitted attorney 
• FAIS compliance a preference 
• Previous non-motor liability claims handling experience