Salvage Clerk at Santam Insurance

Role purpose: 

The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (motor and non motor) once it is deemed a write-off or uneconomical to repair; by the Assessor. This must be done in adherence with the SAIA code of conduct. The role exists to have full control, visibility and management of all of Santam’s salvage inventory. This is in excess of R800million worth of potential revenue that directly improves Santam’s bottom line. The value this role contributes is that it controls, manages and has line of sight of all of Santam’s salvage stock on the move, ultimately ensuring that the vehicle is auction ready and income is generated and money banked.   

Key Responsibilities: 

Sales: 

• Conducts the follow ups on auctioned vehicles by Auction service providers
•  Ensures that vehicles are sold as per the target.
• Drive vehicle sales against turnaround times

Financial Administration : 

• Track the vehicle payments against sales
• Verify if payment of vehicles is deposited into Santam’s account

Query Handling: 

• Liaising with internal and external (SMD, Auction Nation) stakeholders
• Handle queries from stakeholders
• Adherence of SOP and SLA
• Ensures client satisfaction and targets are met
• Escalate complaints to the relevant Team Managers or Departments.

Process: 

• Ensures that salvaged assets are auction ready within the given TAT from when the Upliftment is completed by the Assessor.
• Track Motor and Non Motor assets with relevant Salvage supplier as per SLA.
• Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA..
• Handles the cancellation request coming from the Merit Claims/ Motor or Non Motor Assessing Departments
• Ensure that the systems are utilised in accordance with Salvage SOP
• Identifies gaps between the Salvage department processes and that of the Assessing environment

Qualification 

• Matric 

Experience: 

• A minimum of 4 to 5 years’ experience in claims operations process.
• A minimum of 2 -3 years' experience of Salvage
• Strong industry knowledge.