SAP FICO Support Analyst (50000) at Ntice Sourcing Solutions

Job Description

• We are seeking a detail-oriented and technically skilled FICO Support Analyst to join our IT team.
• In this role, you will provide first- and second-line support for SAP FICO modules, ensuring smooth business operations and financial processes.
• You'll play a key part in analyzing and resolving issues, enhancing system functionality, and supporting continuous improvement in financial applications

Key Responsibilities

• Provide daily support and troubleshooting for SAP FICO modules (FI-GL, AP, AR, AA, CO, etc.)
• Resolve incidents, service requests, and change requests within agreed SLAs
• Collaborate with finance and business teams to gather requirements and analyze system-related issues
• Coordinate with SAP functional and technical teams for escalated support
• Perform configuration changes and testing to implement improvements
• Assist in month-end and year-end closing activities from a system support perspective
• Document solutions, processes, and procedures for future reference

Skills & Qualifications

• Bachelor's degree in Finance, Information Systems, or a related field
• 2+ years of hands-on experience in SAP FICO support or consulting
• Strong understanding of financial processes and SAP FICO integration with other modules (MM, SD, etc.)
• Excellent problem-solving and communication skills
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) is an advantage
• Experience with SAP S/4HANA is a plus

Salary

• R45 000 - R55 000