SAP Support Analyst at Talent Network

KEY DUTIES:

• Provide day-to-day support for SAP issues that affect the daily operations of the business.
• Resolve level 1 support issues in a timely manner and assign more complex issues to the relevantly parties.
• Work with users to understand new or existing SAP issues, prioritise and help address in timely manner.
• Proactively identify problematic issues (masterdata or business processes) and work with the necessary party to  resolve such issues.
• Analyse the current business processes and explore ways IT can contribute to improving these processes.
• Follow up with users to ensure correct business processes are followed.
• Participate in the testing of system developments where required.
• Ability to think issues through in a logical, systematic way.
• Excellent analytical and problem solving skills.
• Strong Administrative skills including high attention to detail.
• Ensure training documentation and assessments are aligned with current business processes.
• Create additional training material where required.
• Identify and perform training to individuals or small groups.
• Able to adapt to change quickly and effectively.

REQUIREMENTS:

• Bachelor of Commerce - Information Systems or Bachelor of Business Science - Computer Science/Information Systems
• SAP certification not required but advantageous.
• Minimum of 2 years work experience in a system support / analyst role.
• Experience in problem solving skills and root cause analysis - identify problems, explore, analyse,  formulate solutions.
• Be highly computer literate (specifically Excel).
• Excellent written and verbal communication skills.
• Able to work flexible working hours (overtime when/if needed) and travel.
• Able to work under pressure in order to meet strict deadlines.
• Able to use own initiative and work with minimum supervision
• Confident and independent person who is a fast learner.
• Be enthusiastic, positive, motivated and self-energised .
• Ability to establish effective business relationships with all levels within the organisation.
• Professional, high degree of diplomacy and business acumen. 
• Being a team player.