SATIC- Compliance Manager - Personal Independence at PricewaterhouseCoopers (PwC)

Summary

• The Personal Independence Manager is accountable for leading and developing the independence review team, ensuring high standards of compliance and operational excellence.
• This role includes onboarding new team members, planning and monitoring their route to competency, managing team leave and performance, and serving as the primary liaison with UK stakeholders. The Manager implements quality control protocols, oversees complex reviews, and drives process improvements, including ISO9001 certification. The role also involves active participation in cross -Team SATIC projects

Responsibilities of role

• Lead, coach, and develop the Personal Independence team, including onboarding and competency planning for new members.
• Manage team leave requests, monitor performance, and address performance issues.
• Oversee and review complex independence submissions, ensuring compliance and quality. Implement and monitor quality control protocols for all team outputs.
• Serve as the focal point for stakeholder management with the UK Independence team.
• Drive process improvements and suggest enhancements to independence review procedures.
• Lead the implementation of ISO9001 certification within the team.
• Participate in SATIC projects, including other strategic initiatives.
• Allocate cases, monitor workflow, and ensure timely completion of reviews.
• Provide guidance and support for stretch projects and regulatory updates.

Experience required

• Experience in a compliance, risk management, audit, or regulatory review role, ideally with exposure to personal independence reviews.
• Proven ability to manage multiple cases and priorities in a fast-paced, detail-oriented environment.
• Prior use of compliance systems and virtual collaboration across geographies is beneficial.
• Experience leading teams, including onboarding, training, and performance management.
• Track record of implementing quality control protocols and process improvements.
• Experience managing stakeholder relationships, especially with international teams.
• Involvement in cross-functional or strategic projects (e.g., SATIC initiatives)
• Familiarity with ISO9001 certification processes is an advantage.

Qualifications /Certifications required

• University degree or professional qualification in Accounting, Finance, Business, Internal Audit or a related field.

Desirable skill sets include

• Strong client centricity.
• Advanced leadership, coaching, and mentoring abilities.
• Strong organisational and workflow management skills.
• Expertise in independence compliance and regulatory frameworks.
• Quality assurance and process improvement mindset.
• Excellent stakeholder management and communication skills.
• Experience with ISO9001 or similar quality management systems.
• Ability to manage multiple priorities and drive team success in a dynamic environment.

Role related attributes

• Strategic thinking and initiative in team and process development.
• High level of integrity and professionalism in managing confidential information.
• Analytical skills and sound judgment in decision-making and quality assurance.
• Effective communicator and relationship builder across teams and geographies.
• Commitment to upholding PwC’s values, independence standards, and quality protocols.

Industry Experience

• Extensive experience in professional services, audit, or compliance environments.
• Exposure to regulatory frameworks governing auditor independence.
• Experience with quality management systems and certification processes.
• Proven track record supporting global teams or working in a multinational context.