Computacenter is Europe’s leading independent provider of IT infrastructure services. We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexit...
We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.
Your tasks will be to:
Gather information through relevant business systems/tools.
Advise and provide support to customers to satisfactorily resolve queries.
Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly.
Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
Scheduling services / organize resources to the partners to meet SLA’s
Prioritise your own workload to ensure that deadlines and customer requirements are met.
You are the ideal candidate if you have:
Fluency in English and German.
Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage).
The ability to plan and organise your own, and others’, workload.
Proven experience of high standards of customer service.
Good administrative experience.
The ability to ensure accuracy of data, provide data for reporting and processing of information.
Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.
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