Sea Logistics Customer Care Specialist at Kuehne + Nagel

Your Role

• Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.

Your Responsibilities

• Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction, including complaint management.
• Shipment Management: Qualification and entry of customer orders into the operational execution process
• Quotation Management: Qualification of customer inquiries, provide Kuehne-Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment). Complete transactional estimates where rates are already in place and provided by the National Pricing Team.
• Customer On boarding: Inclusion and transfer of customer requirements into the Kuehne-Nagel systems; Accompanying (initial) customer order.
• Provide relevant information and attend the customer business reviews
• Customer Data Management: Maintenance and integration of customer data in the Kuehne-Nagel systems including reporting (creating, refining and reviewing reports)
• Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
• Cost & GP Management: Ensure that the correct supplier contracts are available and work on any cost disputes or under accruals. Ensure that each customer has a rate profile in place and that the correct GP is recognized when closing shipment files.

Your Skills and Experiences

•  2-3 years’ experience in Sea Logistics and customer service
• Matric certificate or relevant equivalent
• Apprenticeship / Vocational Course (preferred)
• Other Degree / Diploma - freight forwarding ( preferred)
• Experience in Sea Logistics and Freight Forwarding (preferred)
• Good command of the English Language - both written & spoken
• Good Communication and Conflict resolution skills as so Decision making and Problem-solving skills
• Analytical & Organizing skills

Good Reasons to Join

• We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.