Sea Logistics - Field Sales - Cape Town at Kuehne + Nagel

Your Role

• Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth understanding of the trade-lane(s) in terms of the geography of the trade, and the service offerings, such as sailings, transit times, reliability, specific country documentation regulations, local standards, operational requirements, as well as the type of industry/goods/commodity traded on the particular routes. They spend most of the time in customer-facing activities, hunting for new business, and working hand in hand with the Customer Care Personnel (customer care tasks) on the same customers. The Sea Logistics sales takes pricing decision in alignment with the Customer Care Manager, and following the Trade Management/Pricing recommendations. They account owner of sales accounts (personally own an account portfolio).

Your Responsibilities

• To generate new business opportunities with a clear focus on SME
• To take pricing decision in alignment with the Customers Care Managers
• To prepare quotations using our online tools and submit our proposal to the customers
• To demonstrate superior Sea Logistics product and trade knowledge
• To deliver presentations about our main Sea Logistics products
• To monitor competition by gathering current marketplace information on pricing and products
• To report customer complaints to the Customer Care Team
• To align with the Customer Care Team when onboarding new customers and to provide robust and complete content in Customer Promise/CCL handover form

Your Skills And Experiences

• High level of communication, customer solutions orientation, change management mindset, adaptability, ability to use positive language, time management, willingness to improve, resilience.
• People Management
• Knowledge of Kuehne Nagel operations, products, services and processes
• Customer Relationship Management
• Customer Satisfaction Management