Current Vacancies at Shoprite Group of Companies

Job Objectives

• Ensure proper storage of stock and maintain stock rotation
• Related administrative tasks pertaining to document flow and housekeeping tasks

Qualifications

Essential

• Grade 12 qualification - Preferably Science and Mathematics as subjects.

Experience

Desirable

• Experience working in a pharmacy.

Knowledge and Skills

• Computer literacy – MS Office skills
• Good language skills – fluent in English and at least one other official language would be advantageous
• Ability to cope under pressure
• Very good interpersonal and customer skills
• High level of attention to detail
• Sound numerical skills

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Job Objectives

• Answer calls professionally and routing calls as needed. 
• Greet clients and visitors with a positive and helpful attitude. 
• Provide basic and accurate information in-person and via phone/email. 
• Prepare meeting rooms. 
• Respond to queries via email and escalate to the appropriate parties.
• Assist with necessary correspondence, when required to do so. 
• Manage the ordering and maintenance of stock and stationery. 
• Ensure that all tasks/duties are done according to outlined procedures and standards. 
• Suggest and implement new initiatives to support the development of the role as required. 

Qualifications

• Grade 12 certificate - essential

Experience

• +1 years’ experience in an administrative/secretarial/clerical role - essential
• Experience in a retail?or FMCG?environment – desired

Knowledge and Skills

• Proficient in MS Office including Word, Excel, PowerPoint, Teams and Outlook

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Job Objectives

• Manage, maintain and ensure accurate customer demand forecasts through incorporating current and accurate market information.
• Predicting and forecasting customer demands and provide the supply chain with the appropriate information.
• Detailed sales analysis and planning.
• Strategic planning on various product ranges.
• Working closely with stakeholders to turn data information and knowledge, that can be used to make sound business decisions.
• Data validation and integrity testing.

Qualifications

• Bachelor's degree in logistics, Supply Chain or similar.

Experience

• Minimum of 1 year's relevant experience.

Knowledge and Skills

• Customer first mindset
• Critical thinker with proven analytical capability
• Solutions orientated with a can do attitude
• Proven track record of delivering high quality work
• Excellent problem solving skills
• Strong presentation skills
• Proficiency in Excel and google sheets
• Knowledge of SAP, WMS(infor), statistical modelling, demand and forecasting systems.
• Supply chain principles and practices.

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Job Objectives    

1. Filing
2. Data capturing
3. Request supplier and store performance reports from systems
4. Resolve store queries (via e-mail and telephonic)
5. Secretarial service to Buyers

Qualifications    

• Grade 12
• National N Diploma in Office Management or similar qualification will be advantageous

Experience    

• Office administration or data capturing experience.
• Customer care/service experience.
• MS Office and/or related systems experience.
• Experience as a Buyers Assistant will be advantageous

Knowledge and Skills    

• Knowledge of Buying systems would be advantageous

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Job Objectives    

1. Sales maximization

• Consistently maximize branch gross profit through effective management of key gross profit drivers.
• Maintain stock holding days and stock ordering within required parameters.
• Maintain 100% consistency and adherence to stock price changes.
• Take corrective action to address sub-standard sales staff performance. 

2. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)

• Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
• Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports. 

3. Branch sales reporting 

• Provide timely and accurate reporting to the Regional Retail Manager.
• Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

4. Effective merchandising and stock availability assurance

• Ensure that the branch is merchandised according to company layouts and standards.
• Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
• In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).

5. Meeting customer expectations 

• Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.

6. People Management

• Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
• Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
• Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

7. Housekeeping, health and safety, and compliance assurance

• Comply with hygiene and housekeeping standards at all times.
• Consistently adhere to audit and required legislative standards and statutory requirements.

Qualifications    

Essential

• Grade 12 qualification

Experience    

Essential

• At least two (2) years of retail sales management or supervisory experience.

Knowledge and Skills    

• Excellent communication and interpersonal skills.
• Sound numeracy and retail sales skills.
• Bilingual, preferably fluent in Afrikaans and English. 
• Competent in supervising others and leading others, as well as in administrative tasks.
• Excellent customer service skills.
• Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
• Knowledge of supply chain and merchandising standards and principles.
• Knowledgeable of regulatory requirements of various Money Market Transactions.
• Sound knowledge of safety regulations and hygiene standards.
• Branch-specific retail systems (e.g. ShopPos; OBS).
• Handling of payments (processes and procedures).

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Job Objectives    

• The role supports the Store Manager in all facets of the store operations and takes full accountability of the store during scheduled shifts and/or in the absence of the Store Manager 
• Together with the team provide a friendly and engaging customer experience. Maintain a positive and lively atmosphere with particular attention to customer service and public relations 
• Maintain adherence to trading hours, procedural opening and closing standards (including key carrier controls), and adequate resourcing cover to meet the needs of customers (considering peak trading trends.
• Consistently maintain store appearance to guidelines and standards. Keep a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, seasonal style guides, and merchandise presentation ensuring high standards in product range, stock levels and presentation, and related stock smoothing
• Support and coordinate all aspects of operational activity and management of standards pertaining to sales, price, and promotion discounts, reduced to clear, donations, and related pricing material 
• Support / coordinate, monitor, and mitigate losses throughout the stock movement cycle from point of arrival at store premises, verification of receipt, through merchandising, promotions, sales, self-checkout, recycle/return processes, and replenishment, managing shrinkage controls throughout the process 
• Support / coordinate inventory levels, assets, and expenses within the store by applying financial controls and routinely reviewing all operational processes. Ensure that stock is monitored and counted daily 

Qualifications    

Essential

• Matric 

Desirable

• Sales Qualification

Experience    

Essential

• 1 Year's exposure to a retail or service-oriented store environment, in a customer interfacing, sales, and stock-orientated environment 
• Must Love babies and toddlers! Previous exposure to baby / toddler-orientated services or sales
• Exposure to retail systems, technologies, and new innovations.

Knowledge and Skills    

Technical competencies 

• Independent problem solver, quick thinker, and learner, adaptable to change.
• Set goals and priorities, organise outputs, maximise capacity and productivity.
• Sales orientation with a strong eye for detail and the ability to execute planograms and other visual merchandising to specification. 
• Comfortable working with data – prepare reports & figures and provide observations and insights.
• Excellent communication skills – both written and verbal.
• Understanding of procedures, standards, and guidelines in a retail store context – Company policies and procedures, operational controls, loss prevention and mitigation, Health & Safety – OHSACT procedures etc. 

Behavioural competencies 

• Energetic, enthusiastic, creative, well-groomed, reliable, punctual, and not afraid of hard work. 
• Team oriented, with a social personality, adapting their approach to the team and customer needs. 
• Work well under pressure and handle multiple priorities. 
• Integrity, strong code of conduct, and compliance.

Physical needs of the role

• Physically strong – the ability to stand or walk for long periods, lift things, climb up ladders, etc. 

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Job Objectives    

• Handling of payments and balance sales and receipts according to company procedure.
• Be aware of new products and keep your product knowledge up to date.
• Restocking items and organizing the sales floor according to standard operating procedures.
• Regularly conducting price audits to identify and rectify price discrepancies.
• Processing customer payments using the stores's Point of Sale (POS) system.
• Maintaining product knowledge to offer advice and recommendations.
• Stay up to date on all promotions and special offers.
• Maintain visual merchandising standards.
• Conduct proper housekeeping.
• Handle all customer queries timeously and escalate to higher management when necessary.

Qualifications    

Essential:

• Grade 12 qualification

Experience    

Essential:

• At least 5 months point of sale / till point experience within a retail environment.
• Proven track record in retail sales, including experience working on the sales floor and behind the cash counter.

Knowledge and Skills    

• Solid understanding of customer service principles.
• Knowledgeable of stock receiving procedures and merchandising standards.
• Computer literate.
• Bilingual, preferably fluent in Afrikaans and English.
• Engaging and friendly personality.
• Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
• The ability to work in a fast-paced environment.
• Strong organizational and attention to detail skills.
• Effective communication skills.
• Exceptional customer service skills.

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Job Objectives    

• Maintain efficient operations, stock management, and shrink control in the beauty department while upholding housekeeping and administrative standards.
• Giving product demonstrations and helping customers find products that meet their needs.
• Identify customer needs and recommend cosmetics and skin care products based on their preferences.
• Drive and maximize beauty department sales through promotions, cross-selling, and up-selling beauty products.
• Ensure proper presentation of products on shelves.
• Explain to customers how to use products they’re interested in buying.
• Keep up to date on all beauty products, ranges, trends, promotions, and events in order to provide accurate information to customers at all times.
• Ensure and maintain high levels of customer satisfaction by providing excellent customer service by means of sales, merchandising, and stock control of products.
• Handle customer queries and escalate where necessary to management.
• If required, assist with any ad hoc duties, excluding dispensary.

Qualifications    

Essential 

• Grade 12 qualification

Desirable

• Professional certification in Beauty Therapy and Makeup or any other relevant course. Certifications in cosmetology will be an added benefit.

Experience    

Essential

• Proven experience working within a beauty and skincare environment in a similar role.
• At least 5 months of point of sale / till point experience within a retail environment.

Knowledge and Skills    

• Ability to demonstrate and promote beauty products.
• Understanding of which products suit different skin types.
• Solid communication and interpersonal skills.
• Strong product knowledge of various cosmetics and beauty products.
• Excellent customer service and sales abilities.
• Results and target-driven.
• Strong administration skills.
• Bilingual, preferably fluent in Afrikaans and English.
• Engaging and friendly personality.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).

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Job Objectives    

• Provide oversight and actively participate in all Money Market support related activities including but not limited to: account reconciliations and resolution of Money Market transactional activities (including debtor payments and bulk gift card order processing), finops guidance and ongoing project support.
• Support and participate in the various aspects of the Money Market portfolio requirements in the Shoprite Group.
• Ensure the accurate and timeous delivery of management reports. Prepare daily, weekly and monthly financial transactional information as required and ensure compliant data storage and accessibility for future reference: reporting, customer request, audit etc 
• Implement and streamline finance systems and procedures through automation, control implementation and monitoring.
• Participate in various Financial Services projects generally. Act as a project Money Market participant. 
• Manage and maintain relationships with the various Money Market business partners and other stakeholders (divisions, store managers etc). 
• Effectively lead, partake and give feedback in meetings with various stakeholders in the Money Market area with both internal and external parties
• As a Money Market subject matter expert, communicate with relevant stakeholders regarding various 
• Money Market queries and controls and provide them with the necessary guidance to ensure a smooth transactional experience.
• Work closely with the audit function to ensure that all risks and related areas of reconciliations are 
• identified for audit purposes - at an in-store, Divisional and Head Office level. Communicate with, participate in and support all audit activities and closing of findings etc
• Manage and lead the Money Market team
• Conduct regular 1:1 briefings with direct reports on an on-going and regular basis and demonstrate a close understanding of the status of their work and related performance.
• Actively share insights and information with relevant stakeholders - Act as a Money Market knowledge resource for functional teams and provide knowledge transfer to team members as necessary

Qualifications    

• BCom/Btech or similar degree - (essential)

Experience    

• 3-5 years relevant experience in the Financial Services (or similar) industry with specific exposure to Money Market and account reconciliations at a group level with exposure to debtor management and gift card processing - (essential). 
• 2-3 years experience in a team leadership role with specific exposure to managing and coaching a finance team of clerks - (essential).
• Exposure to and an understanding of Corporate, Retail, and/or Customer interfacing environment in a similar role (non sector specific) - (preferred).
• Solid Advanced Excel - (essential)
• Accounting package exposure (like SAP, Pastel etc.) - (preferred).
• Exposure to SAP, Google applications (Gmail, sheets, docs etc.) - (preferred).

Knowledge and Skills    

• Self-motivated and driven with strong integrity - take accountability for actions and mistakes. 
• Independent problem solver and analytical thinker 
• Team leadership and supervision – a positive leader and coach who serves the team and shows an 
• appreciation for the development of individual talent and overall team effectiveness 
• Collaborative partnering – build relationships both internally and externally. Open, honest and direct, is 
• comfortable in giving and receiving constructive feedback. Think and act independently as well as 
• collaboratively.
• Operational efficiency – someone who can spread themselves across multiple tasks simultaneously by 
• working smartly, efficiently and effectively. Diligently staying on top of the details and understanding 
• how they fit into the big picture.
• Time management - ability to prioritise a high volume of activities simultaneously in an unpredictable 
• environment. 
• Adapting and responding to change - Ability to work under pressure and in a fast paced, changing 
• environment.
• Exceptional communication - approachable with excellent listening skills, adopt a range of communication styles to facilitate successful outcomes within the team and cross-functionally in a matrix structure.
• Writing and reporting skills - understands the importance of accuracy, succinct messaging
• Financial Services / Money Market expert - an ongoing growth and learning mindset.
• Innovative and solution-orientated – creating and applying sound judgment and the ability to generate solutions that serve the flow of work and meeting deadlines.

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Job Objectives    

• Engage actively in delivering innovative Fresh Foods products, ensuring they drive innovation, enhance core growth, maintain consistent high quality, provide value for money, and ultimately surpass our customers' expectations. 
• Ensure alignment with the overarching product development process within Fresh Foods, ensuring that product ranges are developed in accordance with agreed-upon product direction while adhering to brand values. 
• Take charge of and support the product development process across all aspects, including recipe development, conducting factory trials (which requires traveling), drafting specifications and costing, packaging, negotiating costs with buyers, and product launches. 
• Conduct continuous product, consumer, and competitor research, providing input and implementing various supplier strategies, including reformulating existing products for enhancement. 
• Collaborate with cross-functional teams in commercial, technology, and planning to launch competitive and profitable ranges. 
• Provide essential inputs for packaging development requirements, collaborating with the Packaging and Marketing Department on concepts, packaging, and the new product development process. 
• Collaborate with the technical team to establish and continuously enhance quality standards and technical product specifications through local and international benchmarking to ensure compliance. 
• Foster and enhance the relationship with the production team to uphold quality standards, internal systems, process flows, and traceability from raw product receipt through production to finished goods. 
• Cultivate sustainable, mutually beneficial long-term relationships with suppliers to acquire the best products and inputs. 
• Interface with the Quality Assurance Department regarding GMP, HACCP, ISO standards, specifications, customer complaints, and other quality matters. 
• Offer ongoing factory support to address any product-related technical challenges and improve production processes. 

Qualifications

• Qualification at a Culinary School (preferred) or BSc - Consumer/Food Science or BTech - Food Technology and/or other relevant Nutritional Sciences, Dietetics and Culinary related or equivalent 

Experience    

• Minimum 3 years experience in a similar role (Product Development / Production / Technical Specification / Quality Control) 
• Development experience within the mentioned categories will be advantageous. 

Including experience and exposure: 

• 2-3 years Product Development in a foods FMCG manufacturing / production environment - preferably in fresh foods. 
• 1-2 years exposure to developing food products from inception, through production to the launching stage, improving new and existing products (highly advantageous) 
• Computer Literacy - Gmail, Google sheets, Google Docs, Google Slides (preferred) 

Knowledge and Skills    

• Self-motivated and driven with strong integrity - take accountability for actions and mistakes.  
• Inspirational teamwork –  a positive team member who serves the team and shows an appreciation for team morale and a healthy happy culture.  
• Amazing product flair - creating and managing Fresh Food products (user stories, acceptance criteria etc) 
• Understanding of food and the production process - a foodie - passionate about the production process including new products and refinement opportunities 
• Strong relationships - including interpersonal skills and EQ. Display a strong team spirit. Ensure that all individuals, team members, and stakeholders feel valued, motivated and equipped to deliver, develop and build a meaningful career in the team. 
• Commercial and financial acumen – basic understanding of the role this plays in the process 
• Collaborative partnering – build relationships both internally and externally. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Think and act independently as well as collaboratively. 
• Operational efficiency – Diligently staying on top of the details and understanding how they fit into the big picture. Process driven and methodical. 
• Time management - ability to prioritise a high volume of activities simultaneously in a fast-paced unpredictable environment. Identify the urgent & important tasks and priorities to ensure delivery. 
• Innovative and solution-orientated – thinks outside of the box. Sound judgment, quick decision-making and the ability to generate both short and long term solutions that serve the flow of work and meeting deadlines. 
• Exceptional communication - approachable, adopt a range of influencing and negotiation styles to facilitate and deal with various scenarios internally and externally 

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Job Objectives    

Our ideal candidate will be adept at

• Managing sales performance of the branch
• Controlling all stock management functions within the branch
• Manage all branch staff effectively
• Provide excellent customer service
• Control all cash management activities within the branch
• Report on all branch activities and relevant data
• Contribute meaningfully towards the regional budgeting process
• Implement daily management controls.
• People Management & Training

Qualifications    

• Matric essential
• Retail Management Diploma would be a serious advantage

Experience    

• Proven Retail Furniture environment experience - 1 year minimum
• People Management Experience - 3 years minimum
• Managing successful teams of Sales Representatives - 3 years minimum

Knowledge and Skills    

• Retail systems and reports
• Computer literacy
• Understanding of how stock systems work
• Interested in household appliances and furniture

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Job Objectives    

End-User Support:

• Provide prompt and courteous support to end-users via various channels, including phone, email, and in-person.
• Assist users with hardware and software issues, troubleshoot problems, and guide them through solutions.

Technical Support:

• Provide sound technical support pertaining, diagnosing, and resolving hardware and software issues on desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain computer systems and applications.
• Install, upgrade, and configure software applications.
• Ensure that software is up to date with the latest patches and updates.
• Provide remote support to users in different locations, utilizing remote desktop tools and collaboration software.
• Assist in enforcing IT security policies and procedures.

System Documentation:

• Create user guides and documentation for common technical issues.

Collaboration with IT Teams:

• Collaborate with other IT teams to escalate and resolve complex issues.
• Participate in projects related to system upgrades, implementations, store openings, store revamps and stock takes.

User Training:

• Conduct training sessions for end-users on IT best practices, new software applications, and security awareness.

Qualifications    

• Grade 12 certificate with A+, N+ or equivalent certification or relevant experience in general IT technical support.
• Degree/Diploma or higher in Information Technology, Computer Science, or a related field.

Experience    

• +2 years' experience in a technical support role or similar, with some knowledge relating to system hardware and software support.
• Sound understanding of MS Windows Support and Configurations.
• Strong proficiency in MS Office 365.
• Experience in technical support and troubleshooting related to hardware and software.

Knowledge and Skills    

• Demonstrates technical support skills in technical troubleshooting and problem resolution, including knowledge of the technical support process steps and required turnaround times.
• Has skills in using key system functionality, set up and testing. Able to apply IT support for low to moderately complex requests.
• Understands expected end user and customer requirements and the correct way to deal with end users and customers.
• Passionate about continuous learning and self-development - Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to be an excellent resource to meet the end users needs effectively. Has desire and drive to acquire knowledge and skills necessary to perform the job more effectively.
• Self-motivation and drive to meet and exceed on goals and expectations and engage others to deliver on expectations. Comfortable taking decisions and dealing with a range of problem-solving challenges independently.
• Problem-solving skills – Able to collect, organise and assimilate disparate pieces of information to draw sound conclusions and arrive at optimal solutions. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning, and execution. Is diligent and vigilantly watches over work processes, tasks, and outputs to ensure accuracy while independently actioning and correcting any quality concerns.
• Communication skills – Writes clearly and succinctly, using correct spelling and grammar; and provides simple points in a straightforward and factual manner. Ability to communicate clearly to resolve issues or training to the end user via various channels.
• Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing priorities and managing time effectively in a high-volume, fast-moving environment. 
• Enjoys challenging work and has the proven ability to effectively adapt to and manage change.
• Collaborative partner - Works effectively across functions and as part of a multi-disciplinary team. 
• Is collaborative and able to maintain professional relationships with internal and external stakeholders.

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Job Objectives    

• Support Property Managers and overall team with daily administrative tasks and coordination of documents through various channels (I.e., Email, Microsoft Office, etc.) ensuring efficiency in the management of relevant documents. 
• Manage purchase order processes on the relevant systems, I.e., creating, tracking and monitoring Purchase Orders on SAP Plant Maintenance. 
• Support all administrative processes in compiling process flows, policies, procedure management, maintenance budget and updating expenditures.  
• Ensure administrative efficiency in managing databases, files and records for properties team, including outsourced service providers and vendor documentation. 
• Ensure efficient administrative coordination of maintenance of the properties and management of documents with other teams, including documents for approval to relevant signatories. 
• Provide client support to issues related to property maintenance and ensure timeous feedback on all stages of maintenance progress. 
• Assist and coordinate administrative efficiency for departmental audits as per established procedures and timelines. 
• Support the property team with reports as per agreed timelines and standards, as well as following up on deadlines for document submissions, ensuring up-to-date storing of records or data.  
• Manage team diaries, organizing meetings, including the onboarding of new team members, travel booking and oversee the administrative running and efficiency of the Properties Team.

Qualifications    

• Grade 12 certificate - (essential).
• Diploma or certificate in Office Management?or a related field?- (desirable).

Experience    

• +2 years’ experience in a properties/facilities administration environment or similar with knowledge providing administrative and organisational support to a team and engaging with clients and stakeholders across functions and levels - (essential). 
• Strong proficiency in MS Office including Word, Excel, PowerPoint, Teams and Outlook - (essential). 
• Working knowledge of property management system, preferably SAP RE - (essential).
• Knowledge of financial management principles for budgeting - (desirable). 

Knowledge and Skills    

• Energetic and vibrant, enjoys working in a dynamic, fast paced environment.
• Well-developed interpersonal skills – able to?interact, engage and maintain professional relationships with people at all levels of the corporate structure.
• Able to work under pressure, prioritize and balance numerous competing demands in a high-volume, high pressured, fast-paced working environment.
• Organized and detailed - Plans, coordinates and executes functions, practices and procedures to realize business unit goals and objectives.
• Customer orientated - Committed to providing high-quality customer service. Ensures customer needs are understood, problems timeously resolved, and expectations met.
• Excellent?written and verbal communication skills ability to convey information and data clearly, accurately and succinctly.
• Good?problem-solving skills - Comprehends new information to generate insights while proactively investigating courses of action to identify feasible solutions.
• Personal integrity – Has good judgment and discretion to manage and maintain confidentiality. Takes accountability for actions and mistakes.
• Comfortable with change and adapting to different requests

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Job Objectives    

• Develop an integrated corporate reputation strategy and narrative that supports the organisations strategic goals and brand objectives and drive its implementation across audience segments.
• Establish a policy that defines the organisational reputation management strategy, directs the scope within which decisions can be taken across the organisation and guides operational actions and behaviour.
• In partnership with marketing and brand teams, identify the positioning of the organisation and how to communicate this positioning to the target audience. 
• Lead initiatives that strengthen Shoprite’s reputation including civic engagements, PR events, conferences and award strategies.
• Keep watch on all activities related to the reputation of the business, proactively and immediately resolving, neutralising or diffusing situations that could result in reputational risk.
• Deal with reputational matters as they arise, promptly engaging with relevant stakeholders, writing suitable responses, and advising teams, leadership and spokespeople on the organisation’s position on a particular matter. 
• Ensure all public statements, messaging and communications collateral are aligned with the organisational objectives, internal policies and reputational risk protocol.
• Provide counsel to leadership and business units on corporate reputation, ensuring they are appropriately supported, trained and prepared for any media activity or external engagements.
• Manage all reputational engagements with the media to the highest standard, ensuring all spokespeople are viewed as reliable and credible.
• Respond to reactive media queries as well as comments and reviews on social media and other communication channels. 
• Support with writing and editing of all official correspondence required (media releases, CEO letters, Q&A documents, video scripts, speeches, etc.).
• Monitor online and social media activity to understand how the business is viewed and implement actions to counter negative search results.
• Provide practice standards, guidance and training to key stakeholders including PR, social media, marketing and brand teams on how to engage with the media and handle potential negative publicity.
• Participate in and/or conduct surveys to assess general sentiment and attitude towards the organisation and brand and implement solutions to actively drive the corporate narrative favourably

Qualifications    

• Degree or Diploma in Communications, PR, Journalism or a related field - (essential).

Experience    

• +6 years’ experience in a senior corporate communications role, with demonstrable experience developing and driving a corporate brand reputation strategy for a large organisation – (essential). 
• Extensive knowledge and experience in reputation and crisis management – (essential). 
• Deep understanding of media relations with demonstrable experience acting as a company spokesperson and engaging with both broadcast and print media interviews / events – (essential). 
• Deep understanding of brand and corporate identity – (essential).
• Understanding of search engine behaviour, software and tools – (essential).
• Strong proficiency in Microsoft Office 365, including SharePoint Online – (essential).
• Experience in a retail environment – (desired).
• Experience in a listed company – (desired)

Knowledge and Skills    

• Exceptional and creative communicator - Converts complex concepts into well-crafted and articulated 
• messages while skilful in delivering compelling, creative content. Able to translate technical information 
• into accessible messaging. Passion for storytelling to create experiences that drive engagement and 
• participation. Excellent writing, grammar, editing and proofreading skills.
• Public speaking / media relations - Able to engage with confidence to internal and external audiences while doing it with flair and in a consistent and credible manner.
• Motivated self-starter with good energy and excitement to work on high-visibility projects in a fastpaced environment.
• Strong ability to drive action through collaboration, proactivity and flexibility. Able to rally people and influence internally and externally to get things done.
• Ability to apply sound discretion and judgment, handle confidential and sensitive information and apply problem-solving to provide considered and sustainable recommendations with confidence to 
• stakeholders and leadership.

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Job Objectives    

• Effective management of the import and local supply lines for designated categories. 
• Manage forecast-based inventory levels by analysing stock requirements. 
• Meet or exceed stock related KPIs through proactive planning and timeous execution. 
• Maintain system parameters ensuring optimal ordering. 
• Leverage supply chain strategies to optimize sales and inventory effectiveness on a SKU level. 
• Conduct promotional stock requirement planning and executing 8 -12 months prior to the promotion start date. 
• Support advertising efforts by assuring stock availability in stores. 
• Collaborate with internal and external parties to ensure business objectives are met. 
• Analyse, report and present on inventory related activities to various stakeholders. 

Qualifications    

• Minimum requirement is a degree level education, preferably in Business Sciences / Logistics / Supply Chain. 

Experience    

• 3+ years’ experience within a supply chain environment, preferably logistics or procurement focused. 

Knowledge and Skills    

• Strong numerical and analytical aptitude, high proficiency in interpreting large data sets 
• Proficient in use of analytical tools (Excel, SAP) 
• Knowledge of the functions that support supply chain - 4Ps model (Product; Price; Promotion; Place) 
• Strong ability to grasp complex concepts and understand the “bigger picture” 
• Demonstrated ability to work unsupervised and under pressure 
• Strong ability to collaborate and solve problems