Section 14 & Termination Admin at Momentum Metropolitan Holdings Limited

Role Purpose    

• To provide an effective and efficient service to clients by receiving, evaluating and responding to telephonic/electronic enquiries timeously as well as paying benefit claims on the terminated/closed book of business.

Requirements    

• Matric (NQF Level 4)
• 1-3 Years relevant experience
• Retirement fund administration experience
• Intermediate MS Excel skills
• Industry and product knowledge
• Knowledge of relevant legislation

Duties & Responsibilities    

• Capturing and checking Section 14 data uploads and payments in the Orbit system.
• Gathering relevant information fortransfers in and out of the fundfrom the Orbit system.
• Drawing investment and memberholdings reports for variousstakeholders.
• Provide a quality control functionrelated to all Section 14transactions and assisting withaudit queries.
• Liaising with the Financial ServicesBoard (FSB) to facilitate thetransfers.
• Handling queries related totransfers into and out of the fund.
• Responsible for the administration of all scheme data, from fund entry to exit stage.
• Receive and action withdrawal and retirement claims, as well as payment of section14's within specified SLA's on instruction from client.
• Deal promptly with all client requests in a competent, efficient and professional manner to ensure client retention and satisfaction.
• Identify risks to company and ensure all risks are mitigated and escalated where necessary.
• Active tracing and contact of exited members in order to pay residual fund claims.
• Meet agreed claim priority deadlines to ensure termination of fund.
• Ensuring effective team work and co-dependence on other team members to expedite urgent claim processing.

Competencies    

• Accountability
• Attention to detail
• Communication skills
• Planning and organising
• Interpersonal skills