Security and Emergency Services Communications Officer at AECI Limited

Job Description    

• Upkeep of SES Stakeholder (internal emergency teams/structures, saps, fire department, hospitals) information on the applicable platforms/domains (Outlook, SMS, WhatsApp)
• Update and revise all control room and communication documents, systems, processes and templates (SDS’s, contact information, checklists, posting sheets, site maps, operating procedures)
• Maintain the relevance and functionality of all audio, video, communication and notification systems (alarms, CCTV, SMS, radio GPS) contacting the relevant parties in time to do repairs when the systems are off
• Comprehensive and accurate recording of all audio, video, communication and notification information (sending out the correct information on the SMS system, telephone information to be correct and the information recorded in the OB to always be clear professional)
• Timely initiation of the appropriate notification and response protocols (When to send what and how, not to confuse the reader or supply information not needed to act)

Qualifications & Experience    

• Diploma in Security, Fire, Risk or equivalent
• 3 - 5 years’ communication / control room / call centre experience
• At least a Grade B PSIRA
• Microsoft Office
• Telephone Etiquette
• Software and Application interpretation and functionality
• Safety, Health and Environment and Business Processes
• Communication systems and processes, document management and filing, recordkeeping
• Listening and attention to detail
• Working under pressure and Coordination
• Teamwork, Verbal and written communication, Problem Solving, work independently and in teams

Closing Date    

• 2025/08/21