Security Operations Centre Manager(SOC) at G4S

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which a SOC Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility
SOC West Operations:
Operational Delivery

• Manage SOC West to deliver operational requirements as required in Phase 1 and subsequently Phase 2 and beyond.
• Carry out risk-based analysis of access data to identify potential risks to business units.
• Review SOC workflows to improve efficiencies and cost effectiveness.
• Support in developments of system enhancements to bring about efficiencies
• Carry out performance measurement on SOC and vendors

Assurance

• Establish and implement multi-layer assurance checks to ensure SOC activities are processed in accordance to SAP's standards, processes and meet Operational Delivery
• Support Security Manager ensure operational delivery in accordance to SAP's standards, processes and guidelines
• Measures SOC performance and generate SOC performance measure reports for reporting
• Maintain accuracy of department AAA list on system
• Process requests for reports on sensitive SIS or HR investigations.
• Conduct remedial and refresher trainings to operators on SAP's processes

Stakeholders Engagement

• Engage with countries/business units on routine and bespoke reports requirements.
• Coordinate with country security teams on operational deliverables to bring about positive staff experience.
• Liaise with department AAAs on verification checks required as per GSOS.
• Coordinate and lead all audits (OR, GIA) conducted on SOC assurance.
• Carry out periodic checks on transactions performed to ensure compliance to SAP's standards and meet GSOS processes.
• Carry out control review checks with countries pertaining to access provisioning and reconciliation of access cards.
• Carry out checker role for transactions processed by Team Leader.
• Ensure access requests, approvals and reports are properly documented and filed.

Regional (Africa) Operations

• Manage security control room team and vendors to provide fitness certificate of CCTV/DVR/ALARM & organize inspections.
• Managing Security team and vendors for the changes recommended by government institutions to timely branches inspections, rectifications and re-inspection.
• Managing Security team and security vendors to get Security Maintenance agreement certificate.
• Managing Security team and vendor for alarm connectivity certification of all Branches.
• Managing the quotation for alarm connectivity fee for each branch and issuance of LPO.
• Managing Security team and vendor to collect police alarm connectivity certificate for the branch.
• Managing Security team and vendor security vendor to get CCTV photographs for CCTV cameras as & when required.
• Managing Security team to obtain copy of attested tenancy agreements from Property leasing team.
• Manage collection of required documents from employees for Head office trade license.
• Payment voucher submit to Head of Security / Property for approval appropriate and further process of Cheque /cash fee payment.
• Radio licenses application / renewal (if required).
• Managing Security team and vendor to collect the inspection certificate from the auditing & Inspection Company.
• After inspection approval, managing Security team and vendor to submit relevant documents to Inspection Company to get NOC.
• Managing Security team & GRO to Prepare relevant documents to get the NOC from the waste management for trade license renewal.
• Liaise with PRO department to get the updated staff details for each branch.
• Once approved the Inspection, need to proceed to Economic Department with documents to get the payment voucher.
• Managing GRO Proceed to Economic Department for payment to get renewal of trade license.
• Radio licenses application / renewal payment annually.
• Managing police permits.

The Ideal Candidate
Knowledge, Skills and Attributes

• An in-depth knowledge of protective security, fire protection, information security, crisis management, local rules and regulations setup by authorities in Africa and its adherence.
• A thorough understanding of the bank’s business and all type permits / licensees.
• Comprehensive knowledge of bank business and how to identify and measure risks.
• Project management and presentation skills with the ability to facilitate critical decisions.
• The ability to analyse complex situations and translate these into concise written communication.
• The ability to work independently under tight deadlines and with high degree of initiative.

Behaviours and Performance Indicators

• Have an outcome/ownership focus driving a cross functional and matrix team to deliver measurable KPI improvement against agreed targets within a virtual team. Includes Property Ways of Working
• Work within established strategic imperatives that will lead to specific action plans related to premises optimization and project delivery. Working through others, provide quality analysis leading to Property recommendations that create value propositions for the business to leverage as a competitive advantage and bring focus to Brand opportunity within our buildings and real property.
• Well knowledgeable in technological skills such as SAP systems, MS Office applications and other security related LENEL OnGuard, Biometric, watch net, NVR/DVR, Milestone and intruder alarm systems.
• Understanding of lease negotiation process.
• Effective interpersonal skills, influencing teams and diplomacy to achieve program outcomes.
• Intelligent client capability to translate between business and technical objectives.