Senior Account Manager at Diebold Nixdorf

Responsibilities

• Responsible for customer account management for key accounts within a country or area.
• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Maintain key point of contact relationship with current accounts, cultivating and maintaining these customer relationships by assessing their needs, understanding business requirements, and managing overall expectations
• Maintain all additional points of contact related to selling the traditional product and service portfolio
• Responsible for proactively engaging clients to develop a pipeline of product and service portfolio opportunities
• Assessment of whitespace opportunities with these clients
• Oversee the successful delivery of service into client accounts focusing on achieving the highest levels of customer satisfaction
• Define and organize the customer account team and use DN internal governance to push forward its strategy and projects.
• Maintain comprehensive understanding in DN products and services and an understanding of new products or services
• Maintain comprehensive understanding of DN's Connection Points software and can speak in technical detail about it within sales opportunities
• Consistent and accurate forecasting of renewals, growth and at risk deals
• Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators
• Sets strategy, goals and metrics for assigned areas.
• Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness.
• Manages and drives problem solving efforts between customers and service personnel.
• Owns responsibility for teams meeting established performance metrics, including time-to-engage, time-to-resolve, customer satisfaction, retention and renewal.
• Responsible for developing and implementing customer growth plans, including retention, renewal and revenue targets

Qualifications

• Bachelor's Degree in engineering or equivalent work experience required/ a Master degree is valuable
• Minimum 6 years of relevant experience or equivalent combination of education and experience in sales, account management, and/or new business development
• Solid experience in managing sales in a corporate setting
• Excellent communication, interpersonal, organizational, strategic planning, problem solving and critical thinking skills
• Proven track record in leading a quota carrying Sales Team ideal and people management skills
• Consultative sales experience at C Level with complex solution design is desired
• Proven success in high quota carrying position
• Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams
• Demonstrated relationship building skills at all levels of the organization, including senior executive levels.
• Possess experience with CRM software, such as Salesforce to maximize opportunities.
• Ability to travel up to 50% of the time.

Preferred Qualifications

• Preferred comprehensive knowledge of IT, payments and banking center operations, procedures and the utilization of technology within the banking center environment
• General knowledge of Diebold Nixdorf products and services is a plus
• Knowledge of Software and Service solution sales would be advantageous
• Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as an Sales Manager, ex: solution-oriented and entrepreneurial mindset, time and territory management, customer empathy