Senior Account Manager at Hogarth

The role:

• Our Senior Account Managers (SAM) are highly organised project leads, accountable for delivering projects on time, on specification and on budget. They partner closely with Client Delivery Teams, production counterparts and clients, leading project delivery, managing Client relationships and ensuring operational excellence across multiple projects.

Key areas of responsibility:

• Act as the day-to-day client management contact for assigned client projects.
• Ensure deep understanding of client needs to maintain high satisfaction.
• Ensure all team members are aligned on timelines, deliverables and scope.
• Manage the client relationship with a focus on delivery excellence.
• Provide regular status updates, define scope and approach and escalate issues when needed to Account Director or Client Delivery Managing Director.
• Work with clients and agencies to gather briefs, clarify deliverables and define timelines.
• Partner with Client Delivery, Production and Finance to ensure smooth delivery.
• Lead medium-to-large projects from initiation through completion.
• Manage project objectives, budgets, expectations, deliverables and timelines.
• Maintain task lists, schedules, risk registers, trackers and status reports.
• Identify risks early, develop contingency plans and escalate to Senior Account Director where appropriate.
• Liaise with clients, suppliers and agencies to obtain assets, schedules and technical specifications.
• Ensure delivery quality meets Hogarth’s standards.

Financials:

• Own project budgets, track ongoing costs and reconcile estimates to actuals.
• Manage POs, billing and financial reporting across assigned projects.
• Resolve financial discrepancies across vendors, disciplines and clients.

Requirements:

• Project or client management experience within a production, integrated or digital agency environment.
• Understanding of production processes across digital, content, video and social channels.
• Ability to independently manage medium-to-large complex projects on time and on budget.
• Experience building strong client relationships.
• Strong written and verbal communication skills.
• A calm, professional and collaborative approach to working in a fast-paced environment.
• Proficiency with Microsoft Office and project management tools such as JIRA, Trello, Smartsheet or Miro.
• A curiosity and foundational understanding of AI and its application.