Jobs at SydSen Recruit

Key Responsibilities

• Design, develop, test, and maintain software applications
• Write clean, efficient, and well-documented code
• Collaborate with cross-functional teams including product, QA, and design
• Troubleshoot, debug, and optimise existing systems
• Participate in code reviews and contribute to best practices
• Ensure solutions are secure, scalable, and performance-driven

Requirements

• Relevant degree in Computer Science, IT, or similar
• Proven experience as a Software Developer or similar role
• Proficiency in one or more programming languages (e.g. PHP, Java, C#, .NET, Python, JavaScript)
• Experience with databases (SQL / MySQL / PostgreSQL or similar)
• Familiarity with APIs, version control (Git), and modern development practices
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Advantageous

• Experience with frameworks (Laravel, Spring, .NET Core, React, Angular, Vue, etc.)
• Exposure to cloud platforms (AWS, Azure, GCP)
• Agile / Scrum experience

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Key Responsibilities

Operations & Standards

• Ensure full compliance with all operational systems, procedures, and brand standards.
• Oversee or personally perform all tasks required to keep the store operating smoothly on a daily basis.
• Maintain high standards of cleanliness, service, food safety, and presentation at all times.
• Ensure all equipment and assets are properly cared for and used correctly.

Financial & Stock Control

• Manage stock ordering, levels, and rotation.
• Accurately track and report wastage, shrinkage, and theft.
• Maintain stock variance and wastage within target levels.
• Understand daily, weekly, and monthly turnover and cost drivers.

Staff & HR Management

• Recruit, train, and onboard staff according to company standards.
• Lead, motivate, and discipline staff in a fair and consistent manner.
• Proactively manage staff wellness, morale, and performance.
• Liaise with HR consultants to pre-empt staff issues and avoid escalation.
• Ensure all HR documentation and processes are followed correctly.

Training & Development

• Ensure all staff receive ongoing training and refresher sessions.
• Coach floor managers and key staff for growth and accountability.
• Attend required training sessions and implement learnings in store.

Customer Experience

• Be a visible and present leader on the shop floor.
• Actively engage with customers and handle complaints professionally.
• Ensure customer experience aligns with the brand promise.

Reporting & Communication

• Submit all required reports accurately and on time, including POS, stock, waste, HR, and maintenance reports.
• Participate in regular check-ins and review meetings with head office.
• Escalate risks, issues, or deviations early rather than reactively.

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Key Responsibilities

• Full administrative support for all franchise operations
• Managing and maintaining accurate records, files, and documentation across franchises
• Coordinating correspondence, emails, and telephone communications
• Preparing reports, schedules, and operational documentation for management
• Assisting with HR administration including employee records, onboarding documentation, and leave tracking
• Ensuring compliance with internal processes and hospitality operational standards
• Supporting franchise managers with day-to-day administrative requirements
• Travel between franchise locations when required

Minimum Requirements

• Proven experience as an Office Administrator, preferably within hospitality, retail, or multi-site environments
• Strong administrative capability across all aspects of office management
• Exceptional organisational and time management skills
• High attention to detail and accuracy
• Ability to work independently and manage multiple priorities
• Valid driver’s licence and own reliable vehicle (non-negotiable)
• Proficient in MS Office (Word, Excel, Outlook); experience with hospitality or POS systems advantageous
• Willingness and ability to work weekends and public holidays

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Key Responsibilities

• Full stock control function across all franchise locations
• Monitoring stock levels, usage, variances, and wastage
• Conducting daily, weekly, and monthly stock counts
• Reconciling physical stock against system records and investigating variances
• Capturing, updating, and maintaining accurate stock records and reports
• Managing stock ordering, receiving, and supplier documentation
• Ensuring correct pricing, portion control, and stock rotation (FIFO)
• Liaising with franchise managers, suppliers, and operations teams
• Implementing and enforcing stock control policies and procedures
• Assisting with audits and management reporting
• Maintaining organised filing systems and administrative records related to stock
• Supporting operational planning through accurate forecasting and reporting
• Travel between franchise locations as required

Minimum Requirements

• Proven experience as a Stock Controller within hospitality, food service, retail, or FMCG environments
• Strong administrative skills with high attention to detail and accuracy
• Excellent numerical and analytical skills
• Solid understanding of hospitality stock control processes, including FIFO and wastage control
• Ability to work independently across multiple sites
• Strong reporting and reconciliation capability
• Proficient in MS Excel and stock control systems (POS or inventory software advantageous)
• Valid driver’s licence and own reliable vehicle (non-negotiable)
• Willingness to work weekends and public holidays

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Key Responsibilities

Sales Performance

• Consistently achieve or exceed sales targets for new and used motorcycles and accessories.
• Drive profitability through effective pricing, product mix, and sales initiatives.

Team Leadership

• Lead, motivate, coach, and develop the sales team to maximise performance and engagement.
• Set clear targets, monitor performance, and implement improvement strategies.

Customer Experience

• Build and maintain strong customer relationships to encourage loyalty and repeat business.
• Ensure exceptional service delivery aligned to premium dealership standards.

Sales & Operational Management

• Oversee and optimise the full sales process, including lead management and online sales channels.
• Manage daily sales operations and ensure compliance with internal policies and procedures.

Market & Product Knowledge

• Remain up to date with product offerings, market trends, and competitor activity.

Financial Services

• Promote and manage finance and insurance products to enhance overall dealership profitability.

Marketing & Brand

• Support and initiate marketing campaigns and promotional activities to drive footfall and brand awareness.

Dealer & Stakeholder Relations

• Manage relationships with key industry stakeholders, particularly regarding commercial financing and sales operations.

Minimum Requirements

• Senior Certificate (Grade 12).
• Business diploma or relevant tertiary qualification in Management / Marketing / Sales (advantageous).
• Minimum 3–5 years’ experience managing successful sales teams within the automotive or motorcycle retail environment.
• Minimum 7–10 years’ overall experience in a sales environment.
• Strong working knowledge of sales processes, lead management, and online sales principles.
• Computer literate (proficient in MS Word, Excel & PowerPoint).
• Sound knowledge of financial management and budgeting principles.
• Valid driver’s licence (motorcycle licence advantageous).

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Key Performance Areas

• Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
• Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
• Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.
• Service Recommendations: Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.
• Confirmations and Reminders: Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
• Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database or CRM system.
• Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
• Upselling and Cross-selling: Identify opportunities to upsell additional services or products based on customers' vehicle maintenance needs and dealership promotions.
• Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.
• Administrative Tasks: Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organized workspace.
• Team Collaboration: Collaborate with other dealership staff, including service advisors, technicians, and parts department personnel, to ensure smooth operations and customer satisfaction.
• Compliance: Ensure compliance with dealership policies, procedures, and industry regulations related to customer service, vehicle servicing, data privacy, and consumer rights.
• Training and Development: Stay updated on dealership services, vehicle models, maintenance procedures, and industry trends through training sessions and self-study to enhance job performance and customer interactions.

Minimum Requirements

• Minimum Senior Certificate Grade 12
• Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
• Would be considered an advantage if working experience was within Jaguar Land Rover Dealership
• Motor dealership industry experience is essential
• Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
• Some mechanical knowledge would be a significant advantage

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Key Performance Areas

• Complete repair orders efficiently and timeously within allocated labour times.
• Achieve workshop productivity and labour targets by working efficiently and upselling where appropriate.
• Diagnose customer concerns accurately and provide effective technical solutions.
• Ensure parts are ordered timeously and booked correctly to job cards.
• Stay up to date with technological developments through training, bulletins, and ongoing learning.
• Support the Service Manager and Foreman with operational tasks where required.
• Adhere to all dealership business processes and contribute to continuous improvement initiatives.
• Maintain clean, organised, and safe workstations, tools, and equipment at all times.
• Treat all customer vehicles with care and professionalism.

Minimum Requirements

• Qualified Motor Vehicle Technician (Red Seal) with a minimum of 2 years’ post-qualification dealership experience.
• Fully bilingual (English & Afrikaans).
• Previous experience within a motor vehicle dealership environment (premium segment preferred).
• Strong diagnostic experience will be a distinct advantage.
• Computer literate.
• Valid driver’s licence.

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Minimum Requirements:

• Own reliable transport (must-have)
• Valid driver’s license
• Matric certificate (tertiary education will be advantageous)
• Available to start ASAP
• Computer literate (email, basic admin systems, MS Office)
• Clear criminal record

Key Responsibilities:

• General administrative duties
• Handling client communication (emails and phone calls)
• Assisting with training events, including setups and coordination
• Providing support to the Training Manager as required

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Key Responsibilities:

• Lead, coach, and motivate a team of emergency call centre agents
• Manage real-time operations in a high-volume, time-critical environment
• Ensure SLA, KPI, and TAT targets are consistently met
• Handle escalations and complex emergency cases (breakdowns, recoveries, accidents)
• Monitor call quality, productivity, and adherence to procedures
• Provide training, onboarding, and performance management
• Compile operational reports and conduct shift handovers
• Liaise with external service providers (tow trucks, recovery services, repairers)

Minimum Requirements:

• 3–5 years’ experience in a commercial / emergency / roadside / fleet call centre
• Proven team leadership or supervisory experience
• Strong knowledge of trucking, commercial vehicles, or fleet operations
• Excellent communication and decision-making skills
• Ability to remain calm and effective in high-pressure situations
• Strong computer literacy (CRM, call logging systems, MS Office)
• Willingness to work shifts (including nights, weekends, and public holidays)

Advantageous:

• Experience in roadside assistance, insurance, or breakdown management
• Exposure to logistics, recovery, or heavy commercial environments
• Call centre quality assurance or workforce management experience

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Key Responsibilities:

• Perform accurate vehicle diagnostics and fault finding
• Carry out servicing, repairs, and maintenance to manufacturer standards
• Conduct pre-delivery inspections (PDI) and quality checks
• Complete job cards and technical reports accurately
• Ensure compliance with health, safety, and workshop procedures
• Deliver high levels of productivity and workmanship

Minimum Requirements:

• Qualified Motor Vehicle Technician (Red Seal / Trade Test)
• Minimum 3–5 years’ experience in a dealership environment
• Strong diagnostic and technical skills
• Ability to work independently and within a team
• Valid driver’s licence
• Excellent attention to detail and work ethic

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Key Responsibilities

• Full profit and loss responsibility for the dealership
• Develop and execute business strategies to increase market share and profitability
• Lead, coach, and manage all department heads (Sales, Service, Parts, Finance & Admin)
• Ensure compliance with OEM, group, financial, and regulatory standards
• Drive exceptional customer satisfaction and retention
• Manage budgets, forecasting, and financial reporting
• Implement performance management systems and KPIs
• Oversee marketing, stock control, and risk management
• Maintain strong relationships with manufacturers, banks, and suppliers

Minimum Requirements

• 5–10+ years’ experience in automotive dealership management
• Proven Dealer Principal / General Manager experience
• Strong financial acumen with full P&L exposure
• Track record of growing sales and improving profitability
• Excellent leadership, communication, and negotiation skills
• Ability to perform under pressure and drive high-performance teams
• Relevant tertiary qualification (advantageous)
• Valid driver’s licence