General Manager (Hospitality) - George at SydSen Recruit

Key Responsibilities

Operations & Standards

• Ensure full compliance with all operational systems, procedures, and brand standards.
• Oversee or personally perform all tasks required to keep the store operating smoothly on a daily basis.
• Maintain high standards of cleanliness, service, food safety, and presentation at all times.
• Ensure all equipment and assets are properly cared for and used correctly.

Financial & Stock Control

• Manage stock ordering, levels, and rotation.
• Accurately track and report wastage, shrinkage, and theft.
• Maintain stock variance and wastage within target levels.
• Understand daily, weekly, and monthly turnover and cost drivers.

Staff & HR Management

• Recruit, train, and onboard staff according to company standards.
• Lead, motivate, and discipline staff in a fair and consistent manner.
• Proactively manage staff wellness, morale, and performance.
• Liaise with HR consultants to pre-empt staff issues and avoid escalation.
• Ensure all HR documentation and processes are followed correctly.

Training & Development

• Ensure all staff receive ongoing training and refresher sessions.
• Coach floor managers and key staff for growth and accountability.
• Attend required training sessions and implement learnings in store.

Customer Experience

• Be a visible and present leader on the shop floor.
• Actively engage with customers and handle complaints professionally.
• Ensure customer experience aligns with the brand promise.

Reporting & Communication

• Submit all required reports accurately and on time, including POS, stock, waste, HR, and maintenance reports.
• Participate in regular check-ins and review meetings with head office.
• Escalate risks, issues, or deviations early rather than reactively.