Senior Account Manager – Information Technology at Pro Stop Recruitment Services

Job Description

The purpose of this role is to Regularly visit and engage Clients, understand their business issues,and recommend relevant solutions. Ensure that the delivery of the solution/service is aligned with the business requirement specification.

Roles and Responsibilities:    

• Client Facing, Build and Manage Enterprise Client relationships

• Communication Lead for all internal and external project/client communication streams

• Create project specifications against Client requirements

• Focus on client requirements and execution against this

• Matrix management of project team

• Focus on commercial growth opportunities and update and track these through CRM

• Provides critical link to Project Manager around resource deployment and management

• Delegation of Tactical Support across team

• Constantly reconfirming scope and translating this to Project Manager

• Address any Client concerns, attend to first line support queries

• Cross Selling of Vantage Products

• Leverage internal team to technically support Client

• Ensuring end users regularly interact with system

• Ensuring highest levels of customer satisfaction

• Create Sales leads for new clients

• Manage weekly status update emails on project progress to relevant stakeholders

Key Competencies

• Ability to manage many projects across enterprise clients and build and execute a comprehensive roadmap for that client

• Plan, manage and deliver project plans against project specification

• Understanding of end-to-end processes from integrating with Client’s data sources to delivering dashboards and reports

• Upsell when and where appropriate to find new opportunities within the client

• Ability to understand market dynamics and be additive to the internal development process

• Excellent written and verbal communication skills

• Able to effectively speak with Senior people

• Very solid work ethic

• Energetic and flexible

• Ability to work in a quickly growing team

• Desire to work in a flexible environment that focuses on results and rewards results

Qualifications

• Bachelor’s Degree in marketing or Information Systems

• Minimum 5 years FMCG account management experience, at least 1-2 years managing Enterprise accounts

• International company experience preferred, ability to work in fast-paced environment critical

• Advanced understanding of Business Intelligence Reporting, Dashboards and Visualizations

• Experience managing FMCG Clients

• Demonstrate experience in building senior relationships with multiple accounts

• Demonstrate negotiation skills

• Executive engagement and managing client relationships

• Multilingual advantageous

Additional Information

• Honesty, Integrity, and confidentiality

• Loyalty to vantage and its customers

• Mutual Respect for Diversity and each other/cultural awareness

• Perform Additional ad hoc duties outside of the basic job specification that the company believes to be reasonably appropriate

• Office environment (25%) and travelling locally for clients (75%)

• Good physical health / able to sit or stand for long periods of time

• Own transport essential

• Flexible approach to working hours with a willingness and ability to respond to needs outside ‘office hours’ during the early morning, evenings and weekends

• Some road and air travel