Senior Administrator at Old Mutual

Responsibilities:

Technical Issue Triage and Incident Coordination

• Act as the first point of contact for technical issues related to issuing EBQs.
• Diagnose and triage system issues to determine the root cause.
• Resolve minor or process-related issues directly where possible.
• Log IT incidents when technical system intervention is required.
• Monitor, track, and actively drive incidents to resolution with IT teams.
• Provide feedback and updates to administrators on incident progress.

Subject Matter Expertise and User Support

• Serve as the subject matter expert (SME) on EBQ processes and system functionality.
• Support administrative staff who capture and issue EBQs.
• Provide guidance on correct system usage and troubleshooting steps.
• Assist staff in resolving operational challenges during the capturing process.
• Provide informal coaching and training to improve system use and accuracy.

Trend Analysis and Continuous Improvement

• Monitor recurring issues and identify patterns or trends in system problems.
• Analyse operational challenges experienced by administrators.
• Identify opportunities to improve system processes, workflows, or user practices.
• Recommend improvements to reduce errors and increase efficiency.

Stakeholder Liaison

• Liaise with Product teams regarding system functionality and technical challenges.
• Communicate operational feedback and user experience insights to Product teams.
• Coordinate with IT and Product teams to support the resolution of system issues.
• Participate in discussions on system enhancements or changes affecting EBQ processes.

Insights and Reporting

• Extract and combine data to generate standard reports.
• Efficient triaging and escalation of EBQ technical issues.
• Timely resolution of system incidents through coordination with IT.
• Improved administrator capability in using EBQ systems.
• Identification and escalation of system improvement opportunities.

Education

• Matriculation Certificate (Matric)

Closing Date

18 March 2026 , 23:59