Senior Analyst Payments Insight & Analytics at MultiChoice

Purpose of the role:

• To drive and deliver tangible business value by partnering with senior business stakeholders and leveraging data, information and insights.
• We require someone with extensive experience in quickly understanding a business' strategy and objectives and, through the use of information, develops and packages insights that the business can act on to increase revenue, reduce costs or improve customer experience.
• This resource is required to role-model and provide coaching to our data and analytics community in order for us to strengthen our capabilities in this area.
• To drive and marry the strategic goals of payments with the technical detail necessary to see projects through from start to finish
• Organize plan and control multiple strategic initiatives and provide detailed insights and reporting to senior business stakeholders
• Strong focus on data and insights to enable the strategic position of the payment’s division

Key Accountabilities

Identify, define and track business value

• Engage with senior business stakeholders to identify and formulate appropriate uses cases that rely on information and insights to drive business value.
• Track the decisions, actions and business value realized as a result of the insights distilled and delivered to the business

Analytics and Insights

• Collaborate with analytical squads to identify data sources and conduct analysis.
• Synthesise findings into actionable insights that support the identified use cases.
• Develop business case models to determine and explain trade-offs and business impact.

Storytelling

• Translate information and insights into reports and presentations for business consumption.
• Present insights and facilitate discussion with senior business stakeholders to interrogate findings and deepen understanding of business impact.

Coaching and mentoring

• Involve analytical squads in stakeholder engagement, value management, information analysis, deduction and presentation of insights.
• Support analytical squads in adopting skills and techniques to engage with senior stakeholders, conduct analysis, synthesize findings and deliver insights.

Delivery Management

• Follow and participate in defined ways of work including but not limited to portfolio management, sprint planning, backlog grooming, retrospectives, demos and PI planning.

Qualifications

• Appropriate post graduate degree (Quantitative analyst will be an advantage)

Experience

• Minimum of 5 years’ working experience (of which a minimum of 3 years in commercial and strategic analysis)
• Experience in a transformation programme will be beneficial
• Must have advanced SQL or Postgress experience, PowerBI
• Must be experienced with advanced modelling and statistical analysis and methods
• Strong Project Management and organisational skills with the ability to track large scale initiatives and influence multiple teams
• Knowledge of principles of strategy development
• An understanding of the basic principles of change management and project management

Technical Competencies

Strategic analysis

• Strong ability to structure thinking, conceptualize and execute analysis
• Support, lead and influence the formulation and delivery of strategic projects and initiatives
• Develop deep understanding of strategic issues facing payments through analyzing trends, horizon scanning and by building relationships with colleagues

Analytics & Modelling

• Undertake quantitative and qualitative assessments, and conduct primary research as appropriate, to support the development of evidence-based strategy
• Present findings to senior managers, including the HOD and EHOD
• Modelling skillset that includes ability to identify information required, structuring and layout of model, and developing meaningful output
• Pragmatic and creative approach to developing and delivering meaningful insights within given constraints such as data availability, time and resources
• Knowledge of advanced analytical capabilities that can be applied to data and information to generate insights
• Promote the development of strategic objectives and associated metrics to allow a ‘strategic view’ of organisational progress

Reporting and Presentations

• Ability to conceptualise data structures, collate data and prepare relevant reports
• Ability to create storylines and produce compelling presentations aimed at executive level
• Good working knowledge of PowerBI, Excel and PowerPoint, SQL, Tableau and other industry leading BI tools

Commercial Acumen

• Knowledge of standard terms and KPIs per functional area e.g. CLTV, ROI

Behavioral Competencies

Interpersonal

• Confidence
• Integrity
• Conflict resolution
• Collaboration and relationship building. Contribute to team’s work and culture, supporting colleagues and playing a vocal part in team meetings
• Creativity and solution orientation
• Coaching

Planning & Organizing

• Listening
• Planning and Organising
• Prioritisation
• Risk Management

Logic & Analytical

• Analytical thinking
• Holistic Thinking
• Critical appraisal
• Problem solving
• Decision making
• Structured approach

Quality Orientation

• Attention to detail
• Accuracy

Persuasive and Influential

• Verbal communication
• Written communication
• Presentation of information