Senior Assistant Vice President-Project Management at EXL South Africa

Job Description

• The ideal candidate must be a Certified Lean Six Sigma Master Black Belt, with proven expertise in Lean, Agile, RPA, Generative AI, and Data Science. This role demands hands-on experience in transforming operations, driving automation, improving processes, and delivering measurable outcomes across diverse industries.

Responsibilities
Key Responsibilities:

• Lead full lifecycle digital transformation and operational excellence projects across international geographies.
• Apply Lean Six Sigma (DMAIC, Kaizen) and continuous improvement frameworks to identify and eliminate inefficiencies.
• Serve as a Scrum Master on agile initiatives, ensuring timely and effective project delivery.
• Implement Robotics Process Automation (RPA) using tools such as UI Path and Automation Anywhere.
• Lead design, development, and execution of Generative AI and Prompt Engineering use cases.
• Engage with stakeholders to define business problems and deliver data-driven digital solutions.
• Mentor, train, and certify Lean Six Sigma Yellow Belt, Green Belt, and Black Belt project teams.
• Conduct Lean Six Sigma training programs; develop content and assess training effectiveness.
• Lead the review and sign-off of Lean Six Sigma project charters, storyboard reviews, and final certifications.
• Drive capability-building initiatives in digital transformation, data analytics, and intelligent automation.
• Respond to client RFPs/RFIs with digital solution proposals and transformation roadmaps.

Technical Expertise:

• 500+ Lean Six Sigma projects executed or mentored, with direct savings of millions of USD
• 20,000+ man-hours of Lean Six Sigma and process improvement training delivered
• Proficient in Agile, RPA, Process Mining, Business Process Reengineering, Tableau
• Implemented AI/ML projects, including real-time analytics and automation
• Proven track record of measurable impact on KPIs like AHT, TAT, NPS, CSAT, and cycle times
• Adept at managing global stakeholder communications, change enablement, and business adoption strategies

Preferred Experience:

• 25+ years of professional experience, including 20+ years in BPO, Digital Transformation & Quality
• Strategic leadership roles across Operational Quality, Corporate Quality, Vendor/Client Contract Management, and Digital Capability Enablement
• Global exposure, with successful delivery in India, USA, South Africa, and the Philippines
• Mentored over 200+ Green Belt and 20+ Black Belt projects
• Delivered strategic programs with impact exceeding $8MN in annual business benefits

Core Competencies:

• Strategic thinking with hands-on implementation capability
• Advanced data analytics and process design mindset
• High emotional intelligence and team development ability
• Excellent communication and stakeholder management skills
• Passion for change management, coaching, and digital capability buildi

Qualifications

Qualifications & Certifications:

• Certified Lean Six Sigma Master Black Belt – (Must Have)
• Certified Lean Six Sigma Black Belt – TQMI
• Certified Lean Implementer – Lean Management Institute of India
• Agile Scrum Master Certified
• Trained PMP (Project Management Professional)
• Diploma in Mechanical Engineering 
• Data Science with Python and R
• Certified in Generative AI and Prompt Engineering
• RPA Certified – UI Path and Automation Anywhere