Senior Billing Analyst at Robert Walters

• A leading South African group specialising in technology, connectivity, telecommunications and business infrastructure solutions is looking for a Senior Billing Analyst to oversee the billing function across the group. The role will focus on ensuring accurate and timely billing, resolving complex queries, performing reconciliations, and providing support and guidance to the billing team.

What you'll do

• Oversee the end-to-end billing function across multiple business units, ensuring accurate and timely monthly processing.
• Manage pricing, VAT, discounts, invoice corrections, credits, refunds, debit orders, cancellations and collections.
• Investigate and resolve billing queries and discrepancies with customers, suppliers, ISPs and internal teams.
• Perform reconciliations between supplier, customer and internal billing records and identify potential revenue leakage.
• Monitor recurring billing cycles and investigate unusual movements or variances.
• Prepare billing analysis, exception reports, commissions calculations and management reports.
• Ensure monthly pricing updates and commission calculations are completed accurately and on time.
• Maintain customer records, billing documentation and project-related administration.
• Act as an escalation point for sales teams and ISPs on billing and contract-related matters, including special pricing.
• Participate in relevant ISP and project meetings.
• Identify opportunities to improve billing processes, controls and efficiencies.
• Provide guidance, support and coaching to the billing team, including reviewing output and assisting with complex queries and escalations.

Requirements:

• Relevant qualification in Finance, Accounting, Business Administration or Data Analytics.
• At least 5 years' experience in billing operations or finance administration, preferably within a high-volume environment.
• Previous experience supervising, mentoring or guiding a billing or administration team.
• Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, SUMIFS and data analysis.
• Strong reconciliation and financial analysis skills.
• Experience identifying discrepancies, investigating variances and assessing financial impact.
• Power Query experience would be advantageous.
• Strong organisational and problem-solving skills, with the ability to manage strict monthly deadlines.
• Excellent communication and stakeholder management skills.