Senior Branch Coordinator at Dixie Recruitment

• Join a reputable leader in the retail and wholesale industry, committed to delivering exceptional customer service and operational excellence. Our client, a well-established organization, is seeking a dedicated Senior Branch Coordinator to lead and optimize branch operations, ensuring sales growth, inventory accuracy, and team effectiveness.
• Are you ready to make a significant impact in a dynamic environment?

Duties:

• Drive effective sales management by resolving customer complaints, escalating issues when necessary, and maintaining high levels of customer engagement.
• Communicate sales targets clearly to motivate the team and achieve branch sales objectives.
• Attend to customers, manage order processes including capturing, picking, and invoicing.
• Maintain and organize showroom displays, ensuring samples and new catalogue items are current and well-presented.
• Follow up with Sales Coordinators on outstanding orders, backorders, and orders in editing.
• Oversee stock control operations, ensuring adherence to company processes and accuracy in stock-take activities.
• Manage inter-branch transfers efficiently with prompt acceptance and continuous follow-up.
• Resolve queries proactively, ensuring timely feedback and issue resolution.
• Lead daily warehouse operations, ensuring SOP compliance for receiving and dispatch functions.
• Oversee financial activities within the branch, including petty cash, COD compliance, and expenditure monitoring.
• Review customer accounts, especially COD accounts, for credit balances to prevent unresolved credits.
• Set clear performance expectations for staff, fostering accountability and high standards.
• Monitor employee attendance and address disciplinary or performance issues promptly in collaboration with HR.

Requirements:

• Minimum of 3 years' experience in retail or wholesale environments.
• Strong leadership and team management skills.
• Proficiency in Microsoft Office, SYSPRO, and inventory control systems.
• Excellent customer service, sales and communication skills.
• Ability to manage stock control, stock-take activities, and inter-branch transfers effectively.
• Attention to detail and adherence to SOPs.

Familiarity with the following:

• Backstock Management
• RPE
• Inventory Control
• Customer Service