Senior Business Analyst at MultiChoice

Purpose of the Position

To support the drive and implementation of the MultiChoice South Africa strategy through the timeous delivery of quality business analysis to support business stakeholders in making strategic decisions that will result in tactical growth initiatives, inform product developments, enhancements, and general product management.

Key Performance Objectives

Tasks

Business Case & Design

• Compile and write Business Cases to be introduced based on defined requirements
• Participate in solution reviews during design phases for new features and products and make recommendations to support specifications
• Develop and/or assist in the development of detailed functional and non-functional requirements for products based on customer and industry requirements
• Obtain business issues and data challenges, interpret them and suggest areas of improvement
• Deliver informative, well organised presentations to all relevant stakeholders
• Develop supporting material and provide input on training for operational processes
• Work in collaboration with the UAT team to develop testcases
• Drive the customer experience perspective throughout the company

Business Analysis

• Analyse business requirements and processes, map and document existing business requirements across MultiChoice and the Group
• Apply business analysis and process modelling techniques and define/design business requirements based on research
• Collaborate with the technical Product/Project Managers and Product Owners in the definition and launch of new product functionality across divisions
• Collaborate with software teams to finalise product requirements during the design phase and to validate specifications during development/testing
• Partner with project managers to identify change requests and manage requirements changes using Agile methodology
• Provide operational, technical and related ad-hoc support for other departments and divisions
• Ensure adherence to best practice operations processes and policies
• Design customer journey mapping
• Review the training manuals, communication and marketing material

Project Management & Analysis

• Facilitate business analysis and project scoping sessions
• Play a dual purpose on projects in a project management and business analysis capacity
• Design project planning, supporting RAID (risks, assumptions, issues and dependencies) and following up with planning
• Assist in the Integration and Testing of new solutions
• Create project planning that include significant milestones and detailed resource usage (in collaboration with user experience teams)
• Follow up on timely execution within set budget, aggregate, filter and disseminate information to all stakeholders
• Present project issues, ideas, and results in tangible form to project teams and other relevant stakeholders
• Monitor progress during projects and continually update project plans as needed and ensure coordination across all projects
• Evaluate whether material variance from original plan is needed due to change in project scope, requirements, or resource constraints
• Manage projects within set budget, take care to minimise waste; Identify and provide feedback on cost saving initiatives within area of control

Reporting & Administration

• Generate supporting documentation for monthly reports, Process & Business Improvement Diagrams, Business and User Requirements, Business cases, input to Training Documentation, Input to Customer FAQs and Task Project Management
• Maintain the master summary of financial contracts
• Collate and submit accurate weekly and monthly departmental and project reports indicating developments, feedback and achievements

Stakeholder Relations

• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Build, support and maintain healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals

Qualifications

• Degree in Business/Business Analysis or related
• Post Graduate qualification advantageous
• Post Graduate qualification in Project Management advantageous
• CAIB & PMP

Experience

• Minimum of 6-10 years dual experience in Business Analysis and Project Management or as a management consultant
• Exposure to Agile methodology
• Business analysis, modeling, and re-engineering experience
• Experience in creating high level and low level requirements
• Experience in developing functional and non-functional specifications
• Thorough knowledge of requirements management with proven use of a BPM tool(s)
• Experience in developing business cases
• Creative and forward thinking
• MS Project & SharePoint tool
• Proficiency in Microsoft Office Suite

Technical Competencies

• Project Planning and scheduling
• Negotiation
• Driving Change
• Monitoring and Reporting
• Conflict Resolution
• Project Management

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Analytical and Holistic Thinking
• Persuading & Influence
• Coaching