Senior Business Analyst (EF)- Engage Grade 7 at Evolution Group (Pty) Ltd

Description

Business Analysis & Requirements Definition

• Elicit, analyse, and document business requirements based on real-world observations and stakeholder engagement.
• Translate operational insights into clear, structured functional and non-functional requirements.
• Define user stories, acceptance criteria, and process flows to support development teams.
• Act as a bridge between business stakeholders, product, and technology teams.

Customer Journey & Process Analysis

• Visit merchant locations to observe customer application processes in real environments.
• Identify inefficiencies, usability issues, and friction points in the application journey.
• Analyse behavioural patterns and process gaps impacting conversion and experience.
• Document current-state and future-state process flows.

Process Improvement

• Recommend and help design improvements to streamline workflows and enhance user experience.
• Collaborate with cross-functional teams to implement solutions that reduce friction and improve success rates.
• Support prioritisation of improvements based on business impact.

Quality Assurance & Testing

• Participate in testing of system enhancements and new features.
• Validate that solutions meet business requirements and acceptance criteria.
• Ensure that implemented changes effectively resolve identified issues.

Continuous Improvement & Feedback Loops

• Monitor the impact of implemented changes in live environments.
• Maintain ongoing feedback loops with merchants and internal stakeholders.
• Contribute to continuous optimisation of the credit application process.

Requirements

Experience

3–7 years’ experience in roles such as:

• Business Analyst (preferred)
• Customer Experience Analyst
• Product Operations Analyst
• Process Improvement Analyst
• Operations Analyst
• Experience in financial services, credit, fintech, or retail finance is advantageous
• Exposure to customer-facing systems or digital application processes