Senior Business Analyst at hearX Group

Job purpose:

• Lead product vision and strategy, to increase division profitability by driving product success by designing efficient and scalable systems and products and ensuring on-time and on-budget delivery thereof. The Senior Business Analyst takes ownership of products in the B2C division and keeps a handle on product and project aspects including team prioritization, business models, specifications, budgets and financial models, progress tracking, cross-functional alignment, management of resources, and team capacity.
• Within our context at hearX, a Senior Business Analyst is akin to a Product Manager.
• This role works within a multi-disciplinary team.

Team Function:

• Business analysis, design and documentation for division (hearing aid hardware, apps, backend existing product improvements, new products and services, regulatory and quality management)
• Business intelligence analysis for division across call center, marketing, customer delight etc.
• Project and quality management

Minimum education (essential):

• BEng (Industrial) or BCom Informatics (Hons)

Minimum applicable experience (years):

• 5 years minimum experience in business analysis (including 2 years minimum experience in managing projects)

Required nature of experience:

• Business analysis and design within the IT, software or medical device field (SaaS and/ or HaaS models would be beneficial)
• Development of project, product and system specifications and associated documentation
• Requirement gathering and documentation
• Project Management

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office PowerPoint and Excel)
• Practical knowledge of SDLC
• Report and proposal writing skills
• Excellent communication, presentation, and workshop facilitation skills
• Business process design
• Problem solving abilities
• Functional and technical specification writing skills
• Agile Project Management and/or SCRUM Master or Sprint management
• Customer experience analysis and design

Skills and Knowledge (desirable):

• Business intelligence
• BPMN 2.0
• UML Knowledge
• SQL Knowledge
• Back end, Front end, and Mobile development knowledge
• User interface analysis and design
• Medical device regulatory knowledge
• JIRA or similar

Essential Competencies:

• Examining information
• Documenting facts
• Providing insights
• Making decisions
• Managing tasks
• Producing output
• Taking action
• Pursuing goals

Important Competencies:

• Adopting practical approaches
• Exploring possibilities
• Convincing people
• Articulating information
• Directing people
• Conveying self-confidence
• Showing composure
• Resolving conflict
• Embracing change
• Inviting feedback
• Meeting timescales
• Checking things

Project and Product Management (20%)

• Take personal ownership of projects/ products/ systems and work quality as well as contribute to team development and the hearX ecosystem as a whole.
• Efficient and effective reporting on progress, strategies, product performance, prioritization, decisions, risks, and tasks to Product Owner.
• Accomplish objectives by establishing effective plans, and budgets; reviewing progress, managing priorities and capacity, and making mid-course corrections to ensure optimal outcomes.
• Ensure the team is aligned, meets timelines, and produces content of the highest quality by (but not limited to) coordinating and resolving issues experienced with projects and between team members.
• Effectively track, manage, and escalate project risks
• Effective stakeholder management, communication, and relationship management (both internal across functional teams and external)
• Support Product Owner with recruitment activities as and where needed
• Multi-task on a suite of projects and products, all within different stages of development and implementation.

Business Analysis (Product Research and Development) (40%)

• Analyse, design, and develop effective products, services, and solutions - that are informed by consultation, research, and analysis and consider commercialization, regulatory, legal and operational aspects
• Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products, and systems.
• Effective product, services, and system testing and approval, including ensuring documentation are peer-reviewed, the management of release notes, and effective communication with stakeholders on changes and/or improvements.
• Drive continuous improvement and streamlining of existing products, services, systems, and processes within the division (by identifying issues, bugs, and bottlenecks)
• Drive a data-lead approach within the division, ensuring data is gathered, accurate, top of mind, and considered across functions, products, and deliverables.
• Conduct market, customer, and competitor research to ensure that customer needs, market trends and our competitive advantage is understood and considered in the development of products, services, and solutions.

Regulatory and Quality Management (20%)

• Direct business process improvements, operationalization and optimization for the division (including QMS, practices, standards, and processes)
• Adhere to and ensure compliance with the established processes and standards for the division and product development lifecycle
• Support with the preparation, execution and reporting on user studies as required for certification and quality verification of product roadmap
• Ensure quality control of new and existing products and services, which includes regulatory and legislative compliance (working with the L&R team) - resulting in low failure and returns rates

Documentation and Certification (20%)

• Compile and manage documentation (requirements, specifications, UX, UI designs, process flows, wireframes and test cases etc.) that are of high quality and intuitive/easy to understand
• Compile relevant records as is necessary for compliance with ISO, CE, FDA, QMS (and other) standards and requirements as is applicable to assigned products
• Establish, manage and improve quality standards and processes for product development documentation
• Conduct documentation reviews to evaluate and improve document quality across the division